Question 1

Which of the following statement is INCORRECT about traditional management?

Accepted Answer

A) It associates quality only with manufacturing and engineering. 
B) It views people as an interchangeable commodity. 
C) It rewards individual performance rather than teamwork. 
D) It views suppliers as partners. 
A) It associates quality only with manufacturing and engineering. 
B) It views people as an interchangeable commodity. 
C) It rewards individual performance rather than teamwork. 
D) It views suppliers as partners.

Question 2

Consider the bookstore at your college or university.Explain how each of the following terms relates to the bookstore's operation: consumer,internal customer,and external customer.

Accepted Answer

Consumers are the ultimate purchasers of

Question 3

According to the principles of TQM,quality is synonymous with tight tolerance and conformance to specifications.

Accepted Answer

A) True 
 B)False

Question 4

At the performer level,for each output of an individual's job,the manager must ask all of the following EXCEPT:

Accepted Answer

A) What are the key inputs to the job? 
B) What is required by the customer, both internal and external? 
C) How can the requirements be measured? 
D) What is the specific standard for each measure? 
A) What are the key inputs to the job? 
B) What is required by the customer, both internal and external? 
C) How can the requirements be measured? 
D) What is the specific standard for each measure?

Question 5

The _____ is completed when the product has been moved from the manufacturing plant,perhaps through wholesale and retail outlets,to the customer.

Accepted Answer

A) production-distribution cycle 
B) product life cycle 
C) quality-circle 
D) total quality process 
A) production-distribution cycle 
B) product life cycle 
C) quality-circle 
D) total quality process

Question 6

Each defect description on the personal quality checklist presented in the textbook contains all of the following EXCEPT:

Accepted Answer

A) a way to measure the defect. 
B) a time frame. 
C) a desired result. 
D) a way to avoid the defect. 
A) a way to measure the defect. 
B) a time frame. 
C) a desired result. 
D) a way to avoid the defect.

Question 7

Which of the following is NOT a characteristic of a strong competitive advantage?

Accepted Answer

A) It is driven by customer needs and wants. 
B) It is soon copied by competitors. 
C) It matches the organization's unique resources with external opportunities. 
D) It provides a basis for further improvement. 
A) It is driven by customer needs and wants. 
B) It is soon copied by competitors. 
C) It matches the organization's unique resources with external opportunities. 
D) It provides a basis for further improvement.

Question 8

In total quality,vertical functional relationships are stressed more than horizontal,cross-functional relationships.

Accepted Answer

A) True 
 B)False

Question 9

The standards such as accuracy,completeness,innovation,timeliness,and cost are the key focus at the:

Accepted Answer

A) organizational level. 
B) performer/job level. 
C) process level. 
D) customer level. 
A) organizational level. 
B) performer/job level. 
C) process level. 
D) customer level.

Question 10

Effective business planning considers the customer as the only relevant stakeholder to the company.

Accepted Answer

A) True 
 B)False

Question 11

Discuss the resulting benefits to organizations successfully using total quality.Site research results if appropriate

Accepted Answer

Responses should touch on both the opera

Question 12

The _____ approach to quality incorporates a firm's goal of balancing product characteristics (the customer side of quality)with internal efficiencies (the operations side).

Accepted Answer

A) product-based 
B) user-based 
C) value-based 
D) manufacturing-based 
A) product-based 
B) user-based 
C) value-based 
D) manufacturing-based

Question 13

Self-managed teams were the primary means of quality control during the first half of the twentieth century.

Accepted Answer

A) True 
 B)False

Question 14

_____ is a people-focused management system that aims at continual
Increase in customer satisfaction at continually lower real cost.

Accepted Answer

A) Kaizen 
B) Human resources management 
C) Total Quality 
D) Process management 
A) Kaizen 
B) Human resources management 
C) Total Quality 
D) Process management

Question 15

The notion of quality has evolved into the concept of _____,which can be defined as an integrated approach to organizational performance management.

Accepted Answer

A) Six Sigma 
B) reengineering 
C) performance excellence 
D) customer-focused quality 
A) Six Sigma 
B) reengineering 
C) performance excellence 
D) customer-focused quality

Question 16

The principles of total quality need to be supported by all of the following EXCEPT:

Accepted Answer

A) an integrated organizational infrastructure. 
B) a set of management practices. 
C) an individualized reward system. 
D) a set of tools and techniques. 
A) an integrated organizational infrastructure. 
B) a set of management practices. 
C) an individualized reward system. 
D) a set of tools and techniques.

Question 17

Business ethics,public health and safety,and environmental issues are beyond the scope of total quality.

Accepted Answer

A) True 
 B)False

Question 18

From a product-based perspective,quality is defined by:

Accepted Answer

A) conformance to specifications. 
B) how well the product performs its intended function. 
C) the quantity of some product attribute. 
D) the relationship of usefulness or satisfaction to price. 
A) conformance to specifications. 
B) how well the product performs its intended function. 
C) the quantity of some product attribute. 
D) the relationship of usefulness or satisfaction to price.

Question 19

The _____ definition of quality is that it is a function of a specific,measurable variable and that differences in quality reflect differences in quantity of some product attribute.

Accepted Answer

A) manufacturing-based 
B) product-based 
C) value-based 
D) user-based 
A) manufacturing-based 
B) product-based 
C) value-based 
D) user-based

Question 20

The _____ perspective is based on the presumption that quality is determined by what a customer wants.

Accepted Answer

A) user-based 
B) value-based 
C) judgmental-based 
D) manufacturing-based 
A) user-based 
B) value-based 
C) judgmental-based 
D) manufacturing-based

Which of the following statement is INCORRECT about traditional management?

Consider the bookstore at your college or university.Explain how each of the following terms relates to the bookstore's operation: consumer,internal customer,and external customer.

According to the principles of TQM,quality is synonymous with tight tolerance and conformance to specifications.

At the performer level,for each output of an individual's job,the manager must ask all of the following EXCEPT:

The _____ is completed when the product has been moved from the manufacturing plant,perhaps through wholesale and retail outlets,to the customer.

Each defect description on the personal quality checklist presented in the textbook contains all of the following EXCEPT:

Which of the following is NOT a characteristic of a strong competitive advantage?

In total quality,vertical functional relationships are stressed more than horizontal,cross-functional relationships.

The standards such as accuracy,completeness,innovation,timeliness,and cost are the key focus at the:

Effective business planning considers the customer as the only relevant stakeholder to the company.

Discuss the resulting benefits to organizations successfully using total quality.Site research results if appropriate

The _____ approach to quality incorporates a firm's goal of balancing product characteristics (the customer side of quality)with internal efficiencies (the operations side).

Self-managed teams were the primary means of quality control during the first half of the twentieth century.

_____ is a people-focused management system that aims at continual Increase in customer satisfaction at continually lower real cost.

The notion of quality has evolved into the concept of _____,which can be defined as an integrated approach to organizational performance management.

The principles of total quality need to be supported by all of the following EXCEPT:

Business ethics,public health and safety,and environmental issues are beyond the scope of total quality.

From a product-based perspective,quality is defined by:

The _____ definition of quality is that it is a function of a specific,measurable variable and that differences in quality reflect differences in quantity of some product attribute.

The _____ perspective is based on the presumption that quality is determined by what a customer wants.

Total Quality In Organizations

Philosophies And Frameworks

Strategic Focus For Performance Excellence

Focusing On Customers

High Performance Workforce Management

Process Management

Performance Measurement And Information Management

Leading, building, and Sustaining Performance Excellence

Statistical Thinking And Applications

Six Sigma And Process Improvement

Design For Quality And Product Excellence

Statistical Process Control

Filters

Exam 1: Introduction

Which of the following statement is INCORRECT about traditional management?

Consider the bookstore at your college or university.Explain how each of the following terms relates to the bookstore's operation: consumer,internal customer,and external customer.

According to the principles of TQM,quality is synonymous with tight tolerance and conformance to specifications.

At the performer level,for each output of an individual's job,the manager must ask all of the following EXCEPT:

The _____ is completed when the product has been moved from the manufacturing plant,perhaps through wholesale and retail outlets,to the customer.

Each defect description on the personal quality checklist presented in the textbook contains all of the following EXCEPT:

Which of the following is NOT a characteristic of a strong competitive advantage?

In total quality,vertical functional relationships are stressed more than horizontal,cross-functional relationships.

The standards such as accuracy,completeness,innovation,timeliness,and cost are the key focus at the:

Effective business planning considers the customer as the only relevant stakeholder to the company.

Discuss the resulting benefits to organizations successfully using total quality.Site research results if appropriate

The _____ approach to quality incorporates a firm's goal of balancing product characteristics (the customer side of quality)with internal efficiencies (the operations side).

Self-managed teams were the primary means of quality control during the first half of the twentieth century.

_____ is a people-focused management system that aims at continual Increase in customer satisfaction at continually lower real cost.

The notion of quality has evolved into the concept of _____,which can be defined as an integrated approach to organizational performance management.

The principles of total quality need to be supported by all of the following EXCEPT:

Business ethics,public health and safety,and environmental issues are beyond the scope of total quality.

From a product-based perspective,quality is defined by:

The _____ definition of quality is that it is a function of a specific,measurable variable and that differences in quality reflect differences in quantity of some product attribute.

The _____ perspective is based on the presumption that quality is determined by what a customer wants.

Total Quality In Organizations

Philosophies And Frameworks

Strategic Focus For Performance Excellence

Focusing On Customers

High Performance Workforce Management

Process Management

Performance Measurement And Information Management

Leading, building, and Sustaining Performance Excellence

Statistical Thinking And Applications

Six Sigma And Process Improvement

Design For Quality And Product Excellence

Statistical Process Control

Filters