Question 1

In 1984,the U.S.government designated ____ as the National Quality Month.

Accepted Answer

A) February 
B) October 
C) July 
D) March 
A) February 
B) October 
C) July 
D) March

Question 2

At the _____ level,organizational units are classified as functions or departments.

Accepted Answer

A) integrated 
B) process 
C) performer 
D) organizational 
A) integrated 
B) process 
C) performer 
D) organizational

Question 3

S.C.Wheelwright identified six characteristics of a strong competitive advantage.Which of the following is NOT one of them?

Accepted Answer

A) It is driven by customer wants and needs. 
B) It makes a significant contribution to the success of the business. 
C) It is durable and lasting, and difficult for competitors to copy. 
D) It is based on principles of Six Sigma and continuous improvement. 
A) It is driven by customer wants and needs. 
B) It makes a significant contribution to the success of the business. 
C) It is durable and lasting, and difficult for competitors to copy. 
D) It is based on principles of Six Sigma and continuous improvement.

Question 4

What is the vision of Rob and Diane's company?

Accepted Answer

A) To be the leader in providing fastest service of convenience meals. 
B) To be the consumer's choice for all varieties of fresh convenience meals. 
C) To be known as the pioneer in innovative convenience meals. 
D) To be the largest provider of convenience meals. 
A) To be the leader in providing fastest service of convenience meals. 
B) To be the consumer's choice for all varieties of fresh convenience meals. 
C) To be known as the pioneer in innovative convenience meals. 
D) To be the largest provider of convenience meals.

Question 5

TQ requires _____ coordination between organizational units.

Accepted Answer

A) parallel 
B) vertical 
C) horizontal 
D) complementary 
A) parallel 
B) vertical 
C) horizontal 
D) complementary

Question 6

The American Society for Quality identified seven key forces that will influence the future of quality.Which of the following is NOT one of them?

Accepted Answer

A) 21st century technology 
B) Aging population 
C) Healthcare 
D) Organizational hierarchy 
A) 21st century technology 
B) Aging population 
C) Healthcare 
D) Organizational hierarchy

Question 7

An organization that is committed to total quality must apply it at three levels.Which of the following is NOT one of them?

Accepted Answer

A) The organizational level 
B) The process level 
C) The customer level 
D) The performer level 
A) The organizational level 
B) The process level 
C) The customer level 
D) The performer level

Question 8

A value-based perspective on quality implies a relationship of usefulness to price.

Accepted Answer

A) True 
 B)False

Question 9

The view that defines quality as the goodness of a product is referred to as the _____ definition of quality.

Accepted Answer

A) user-based 
B) transcendent 
C) incidental 
D) imminent 
A) user-based 
B) transcendent 
C) incidental 
D) imminent

Question 10

The KSC (KARLEE Steering Committee)uses a cost/benefit approach for assessing and approving improvements.

Accepted Answer

A) True 
 B)False

Question 11

Management control refers to any planned and systematic activity directed toward providing consumers with products of appropriate quality,along with the confidence that products meet consumers' requirements.

Accepted Answer

A) True 
 B)False

Question 12

In total quality,vertical functional relationships are stressed more than horizontal,cross-functional relationships.

Accepted Answer

A) True 
 B)False

Question 13

According to the text,planning,execution of plans,assessment of progress,and revision of plans based upon assessment findings are the four stages in a _____.

Accepted Answer

A) quality circle 
B) learning cycle 
C) quality cycle 
D) process improvement loop 
A) quality circle 
B) learning cycle 
C) quality cycle 
D) process improvement loop

Question 14

Managing for quality in organizational processes has been referred to as _____ while managing product quality has been referred to as _____.

Accepted Answer

A) Big Q, Little q 
B) Little q, Big Q 
C) process management, total quality 
D) total quality, process management 
A) Big Q, Little q 
B) Little q, Big Q 
C) process management, total quality 
D) total quality, process management

Question 15

Explain the three core principles of total quality.

Accepted Answer

The three core principles of total quali

Question 16

In the 1950s,the Japanese integrated quality throughout their organizations and developed a culture of _____ sometimes referred to by the Japanese term kaizen.

Accepted Answer

A) consumer orientation 
B) internal competition 
C) process innovation 
D) continuous improvement 
A) consumer orientation 
B) internal competition 
C) process innovation 
D) continuous improvement

Question 17

Which of the following is NOT a form of improvement encouraged under total quality?

Accepted Answer

A) Reducing defects 
B) Increasing cycle time 
C) Reducing waste 
D) Increasing productivity 
A) Reducing defects 
B) Increasing cycle time 
C) Reducing waste 
D) Increasing productivity

Question 18

Until the start of the 1980s,most U.S.companies focused on maintaining quality levels by utilizing which of the following practices?

Accepted Answer

A)  Process improvement efforts 
B)  Design quality reviews 
C)  Mass inspection 
D)  Team-based initiatives 
A)  Process improvement efforts 
B)  Design quality reviews 
C)  Mass inspection 
D)  Team-based initiatives

Question 19

Which of the following is NOT a key piece of information salespersons seek concerning customer's tastes?

Accepted Answer

A) Have you been shopping for furniture recently? 
B) How long have you been shopping? 
C) Where have you been shopping? 
D) Who is the purchase-decision maker? 
A) Have you been shopping for furniture recently? 
B) How long have you been shopping? 
C) Where have you been shopping? 
D) Who is the purchase-decision maker?

Question 20

Training and determining employee satisfaction are examples of:

Accepted Answer

A) human resources management practices. 
B) data and information management. 
C) strategy deployment. 
D) leadership infrastructure. 
A) human resources management practices. 
B) data and information management. 
C) strategy deployment. 
D) leadership infrastructure.

In 1984,the U.S.government designated ____ as the National Quality Month.

At the _____ level,organizational units are classified as functions or departments.

S.C.Wheelwright identified six characteristics of a strong competitive advantage.Which of the following is NOT one of them?

What is the vision of Rob and Diane's company?

TQ requires _____ coordination between organizational units.

The American Society for Quality identified seven key forces that will influence the future of quality.Which of the following is NOT one of them?

An organization that is committed to total quality must apply it at three levels.Which of the following is NOT one of them?

A value-based perspective on quality implies a relationship of usefulness to price.

The view that defines quality as the goodness of a product is referred to as the _____ definition of quality.

The KSC (KARLEE Steering Committee)uses a cost/benefit approach for assessing and approving improvements.

Management control refers to any planned and systematic activity directed toward providing consumers with products of appropriate quality,along with the confidence that products meet consumers' requirements.

In total quality,vertical functional relationships are stressed more than horizontal,cross-functional relationships.

According to the text,planning,execution of plans,assessment of progress,and revision of plans based upon assessment findings are the four stages in a _____.

Managing for quality in organizational processes has been referred to as _ while managing product quality has been referred to as _.

Explain the three core principles of total quality.

In the 1950s,the Japanese integrated quality throughout their organizations and developed a culture of _____ sometimes referred to by the Japanese term kaizen.

Which of the following is NOT a form of improvement encouraged under total quality?

Until the start of the 1980s,most U.S.companies focused on maintaining quality levels by utilizing which of the following practices?

Which of the following is NOT a key piece of information salespersons seek concerning customer's tastes?

Training and determining employee satisfaction are examples of:

Total Quality In Organizations

Philosophies And Frameworks

Strategic Focus For Performance Excellence

Focusing On Customers

High Performance Workforce Management

Process Management

Performance Measurement And Information Management

Leading, building, and Sustaining Performance Excellence

Statistical Thinking And Applications

Six Sigma And Process Improvement

Design For Quality And Product Excellence

Statistical Process Control

Filters

Exam 1: Introduction

In 1984,the U.S.government designated ____ as the National Quality Month.

At the _____ level,organizational units are classified as functions or departments.

S.C.Wheelwright identified six characteristics of a strong competitive advantage.Which of the following is NOT one of them?

What is the vision of Rob and Diane's company?

TQ requires _____ coordination between organizational units.

The American Society for Quality identified seven key forces that will influence the future of quality.Which of the following is NOT one of them?

An organization that is committed to total quality must apply it at three levels.Which of the following is NOT one of them?

A value-based perspective on quality implies a relationship of usefulness to price.

The view that defines quality as the goodness of a product is referred to as the _____ definition of quality.

The KSC (KARLEE Steering Committee)uses a cost/benefit approach for assessing and approving improvements.

Management control refers to any planned and systematic activity directed toward providing consumers with products of appropriate quality,along with the confidence that products meet consumers' requirements.

In total quality,vertical functional relationships are stressed more than horizontal,cross-functional relationships.

According to the text,planning,execution of plans,assessment of progress,and revision of plans based upon assessment findings are the four stages in a _____.

Managing for quality in organizational processes has been referred to as _____ while managing product quality has been referred to as _____.

Explain the three core principles of total quality.

In the 1950s,the Japanese integrated quality throughout their organizations and developed a culture of _____ sometimes referred to by the Japanese term kaizen.

Which of the following is NOT a form of improvement encouraged under total quality?

Until the start of the 1980s,most U.S.companies focused on maintaining quality levels by utilizing which of the following practices?

Which of the following is NOT a key piece of information salespersons seek concerning customer's tastes?

Training and determining employee satisfaction are examples of:

Total Quality In Organizations

Philosophies And Frameworks

Strategic Focus For Performance Excellence

Focusing On Customers

High Performance Workforce Management

Process Management

Performance Measurement And Information Management

Leading, building, and Sustaining Performance Excellence

Statistical Thinking And Applications

Six Sigma And Process Improvement

Design For Quality And Product Excellence

Statistical Process Control

Filters

Managing for quality in organizational processes has been referred to as _ while managing product quality has been referred to as _.