Question 1

Which of the following is an unlawful pre-employment inquiry?

Accepted Answer

A)  "Are you over 18 years of age?" 
B)  "Do you have a mental impairment that could interfere with this job?" 
C)  "Have you been convicted of a crime?" 
D)  "How many children do you have?" 
A)  "Are you over 18 years of age?" 
B)  "Do you have a mental impairment that could interfere with this job?" 
C)  "Have you been convicted of a crime?" 
D)  "How many children do you have?"

Question 2

The more duties the office manager can perform, the more valuable he or she is to the physician.

Accepted Answer

A) True 
 B)False

Question 3

Many employees can be _____________ to become productive staff members with a little patience on the part of the manager.

Accepted Answer

The answer of Many employees can be _____________ to become...

Question 4

Continuous staff development and training are crucial parts of managing a successful medical practice.

Accepted Answer

A) True 
 B)False

Question 5

Management problems can often be avoided by careful definition of the areas of responsibility for each staff member.

Accepted Answer

A) True 
 B)False

Question 6

Something that spurs an individual to action or rewards an individual for performing a task is called

Accepted Answer

A)  morale. 
B)  incentive. 
C)  appraisal. 
D)  circumvention. 
A)  morale. 
B)  incentive. 
C)  appraisal. 
D)  circumvention.

Question 7

Which of the following employee behaviors is grounds for immediate dismissal without warning?

Accepted Answer

A)  Embezzlement 
B)  Insubordination 
C)  Violation of patient confidentiality 
D)  All of the above 
A)  Embezzlement 
B)  Insubordination 
C)  Violation of patient confidentiality 
D)  All of the above

Question 8

A new office manager should make sweeping changes in office policy during the first few weeks so that employees will respect him or her as a leader.

Accepted Answer

A) True 
 B)False

Question 9

A chain of command is wise in a physician's office.

Accepted Answer

A) True 
 B)False

Question 10

Which of the following is critical for good communication and smooth operation of a medical facility?

Accepted Answer

A)  Scheduling activities that involve the families of employees 
B)  Holding regular staff meetings and sending regular e-mails and memos 
C)  Shielding employees from negative information 
D)  All of the above 
A)  Scheduling activities that involve the families of employees 
B)  Holding regular staff meetings and sending regular e-mails and memos 
C)  Shielding employees from negative information 
D)  All of the above

Question 11

A remark that is said to be ___________ is completely obvious or obtrusive.

Accepted Answer

The answer of A remark that is said to be...

Question 12

The office manager should allow ________ hours, at minimum, for a prospective employee to make a decision on a job offer.

Accepted Answer

The answer of The office manager should allow ________ hours,...

Question 13

A word that means submissive to or controlled by another is ____________.

Accepted Answer

The answer of A word that means submissive to or...

Question 14

A person who is currently employed should never be approached to accept a new position.

Accepted Answer

A) True 
 B)False

Question 15

The best time to terminate an employee is usually at the beginning of the day.

Accepted Answer

A) True 
 B)False

Question 16

The process of inciting a person to some action or behavior is called

Accepted Answer

A)  reprimand. 
B)  motivation. 
C)  circumvention. 
D)  appraisal. 
A)  reprimand. 
B)  motivation. 
C)  circumvention. 
D)  appraisal.

Question 17

Which of the following is a strong method of improving employee morale and encouraging outstanding performance?

Accepted Answer

A)  Incentives 
B)  Recognition 
C)  Fraternizing with subordinates outside work 
D)  All of the above 
A)  Incentives 
B)  Recognition 
C)  Fraternizing with subordinates outside work 
D)  All of the above

Question 18

Intrinsic motivation is more difficult to discover than extrinsic motivation but is longer lasting.

Accepted Answer

A) True 
 B)False

Question 19

A performance evaluation or ____________ includes a judgment of both the quality and quantity of work, personal appearance, attitudes, and team spirit.

Accepted Answer

The answer of A performance evaluation or ____________ includes a...

Question 20

Before advertising for a new employee, the office manager should be sure to review the job _____________, so that a fair interview and evaluation can be conducted.

Accepted Answer

The answer of Before advertising for a new employee, the...

Exam 18: Supervision and Human Resources Management

Which of the following is an unlawful pre-employment inquiry?

The more duties the office manager can perform, the more valuable he or she is to the physician.

Many employees can be _____________ to become productive staff members with a little patience on the part of the manager.

Continuous staff development and training are crucial parts of managing a successful medical practice.

Management problems can often be avoided by careful definition of the areas of responsibility for each staff member.

Something that spurs an individual to action or rewards an individual for performing a task is called

Which of the following employee behaviors is grounds for immediate dismissal without warning?

A new office manager should make sweeping changes in office policy during the first few weeks so that employees will respect him or her as a leader.

A chain of command is wise in a physician's office.

Which of the following is critical for good communication and smooth operation of a medical facility?

A remark that is said to be ___________ is completely obvious or obtrusive.

The office manager should allow ________ hours, at minimum, for a prospective employee to make a decision on a job offer.

A word that means submissive to or controlled by another is ____________.

A person who is currently employed should never be approached to accept a new position.

The best time to terminate an employee is usually at the beginning of the day.

The process of inciting a person to some action or behavior is called

Which of the following is a strong method of improving employee morale and encouraging outstanding performance?

Intrinsic motivation is more difficult to discover than extrinsic motivation but is longer lasting.

A performance evaluation or ____________ includes a judgment of both the quality and quantity of work, personal appearance, attitudes, and team spirit.

Before advertising for a new employee, the office manager should be sure to review the job _____________, so that a fair interview and evaluation can be conducted.

Competency-Based Education and the Medical Assistant Student

The Medical Assistant and the Healthcare Team

Professional Behavior in the Workplace

Therapeutic Communications

Medicine and Law

Medicine and Ethics

Technology and Written Communication in the Medical Office

Telephone Techniques

Scheduling Appointments and Patient Processing

Daily Operations in the Ambulatory Care Setting

The Health Record

Basics of Diagnostic Coding

Basics of Procedural Coding

Basics of Health Insurance

Medical Billing and Reimbursement

Patient Accounts, Collections, and Practice Management

Banking Services and Procedures

Medical Practice Marketing and Customer Service

Infection Control

Patient Assessment

Patient Education

Nutrition and Health Promotion

Vital Signs

Assisting With the Primary Physical Examination

Principles of Pharmacology

Pharmacology Math

Administering Medications

Safety and Emergency Practices

Assisting in Ophthalmology and Otolaryngology

Assisting in Dermatology

Assisting in Gastroenterology

Assisting in Urology and Male Reproduction

Assisting in Obstetrics and Gynecology

Assisting in Pediatrics

Assisting in Orthopedic Medicine

Assisting in Neurology and Mental Health

Assisting in Endocrinology

Assisting in Pulmonary Medicine

Assisting in Cardiology

Assisting in Geriatrics

Principles of Electrocardiography

Assisting With Diagnostic Imaging

Assisting in the Clinical Laboratory

Assisting in the Analysis of Urine

Assisting in Blood Collection

Assisting in the Analysis of Blood

Assisting in Microbiology and Immunology

Surgical Supplies and Instruments

Surgical Asepsis and Assisting With Surgical Procedures

Career Development and Life Skills

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