Question 1

Which of the following questions is legally allowed during an initial interview for employment as a medical assistant?

Accepted Answer

A)  "When did you graduate from medical assisting school?" 
B)  "Are you married?" 
C)  "Do you plan to have children?" 
D)  "What church do you attend?" 
A)  "When did you graduate from medical assisting school?" 
B)  "Are you married?" 
C)  "Do you plan to have children?" 
D)  "What church do you attend?"

Question 2

The ________ is the Employee's Withholding Allowance Certificate.

Accepted Answer

The answer of The ________ is the Employee's Withholding Allowance...

Question 3

New employees should be given orientation in which of the following areas?

Accepted Answer

A)  Office policies 
B)  Nature of the practice 
C)  Physical environment 
D)  All of the above 
A)  Office policies 
B)  Nature of the practice 
C)  Physical environment 
D)  All of the above

Question 4

The types of staff meetings include informational, problem solving, _______________, and work sessions.

Accepted Answer

The answer of The types of staff meetings include informational,...

Question 5

An office with more than _________ employee(s) should have one person designated as a supervisor or office manager.

Accepted Answer

A)  one 
B)  two 
C)  three 
D)  four 
A)  one 
B)  two 
C)  three 
D)  four

Question 6

Which of the following prohibits inquiries into an applicant's race, color, gender, religion, and national origin?

Accepted Answer

A)  Title VII of the Civil Rights Act of 1964 
B)  Equal Employment Opportunity Act of 1972 
C)  1975 Amendment to the Equal Employment Opportunity Act 
D)  Both A and B 
E)  All of the above 
A)  Title VII of the Civil Rights Act of 1964 
B)  Equal Employment Opportunity Act of 1972 
C)  1975 Amendment to the Equal Employment Opportunity Act 
D)  Both A and B 
E)  All of the above

Question 7

____________ of duties provides an opportunity for employees to grow and learn new skills and allows managers to concentrate on the most critical aspects of their own jobs.

Accepted Answer

The answer of ____________ of duties provides an opportunity for...

Question 8

Which subjects cannot be discussed in a job interview?

Accepted Answer

A)  Religion 
B)  Work history 
C)  Previous terminations of employment 
D)  None of the above 
A)  Religion 
B)  Work history 
C)  Previous terminations of employment 
D)  None of the above

Question 9

When an organization has no checks and balances, it is easy to ___________ power.

Accepted Answer

The answer of When an organization has no checks and...

Question 10

Under the at-will employee guideline, the employee can terminate employment for good cause, bad cause, or no cause-unless an express contract is signed for a specific term or the employee is a member of a collective bargaining group, such as a union.

Accepted Answer

A)  Both statements are true. 
B)  Both statements are false. 
C)  The first statement is true; the second is false. 
D)  The first statement is false; the second is true. 
A)  Both statements are true. 
B)  Both statements are false. 
C)  The first statement is true; the second is false. 
D)  The first statement is false; the second is true.

Question 11

Which of the following employee management roles requires an applicant to qualify for bonding?

Accepted Answer

A)  Managing practice finances 
B)  Managing HR 
C)  Managing ordering and receiving 
D)  Both A and B 
E)  All employees 
A)  Managing practice finances 
B)  Managing HR 
C)  Managing ordering and receiving 
D)  Both A and B 
E)  All employees

Question 12

The office manager should evaluate the applicant's __________ when setting the interview time on the phone, because this is an important attribute for medical assistants.

Accepted Answer

The answer of The office manager should evaluate the applicant's...

Question 13

Which act protects the employee against unsafe workplaces?

Accepted Answer

A)  Fair Labor Standards Act 
B)  Family and Medical Leave Act 
C)  Occupational Safety and Health Act 
D)  Age Discrimination Act 
A)  Fair Labor Standards Act 
B)  Family and Medical Leave Act 
C)  Occupational Safety and Health Act 
D)  Age Discrimination Act

Question 14

Office management problems are often prevented by clearly defining the responsibilities and authority of each employee. Office managers claim that friction among workers is their most common personnel problem.

Accepted Answer

A)  Both statements are true. 
B)  Both statements are false. 
C)  The first statement is true; the second is false. 
D)  The first statement is false; the second is true. 
A)  Both statements are true. 
B)  Both statements are false. 
C)  The first statement is true; the second is false. 
D)  The first statement is false; the second is true.

Question 15

All staff members should be encouraged to participate in professional organizations and complete continuing education units.

Accepted Answer

A) True 
 B)False

Question 16

All ____________ should be carefully checked before a new employee is hired.

Accepted Answer

The answer of All ____________ should be carefully checked before...

Question 17

Interviews should be conducted when no one else is in the office.

Accepted Answer

A) True 
 B)False

Question 18

Which of the following documents lists the order in which business is to be conducted during a meeting?

Accepted Answer

A)  Agenda 
B)  Bylaws 
C)  Itinerary 
D)  Minutes 
A)  Agenda 
B)  Bylaws 
C)  Itinerary 
D)  Minutes

Question 19

The office manager can easily determine all but which of the following by looking at an applicant's application or résumé?

Accepted Answer

A)  Work experience 
B)  Personality 
C)  Educational background 
D)  Skills 
A)  Work experience 
B)  Personality 
C)  Educational background 
D)  Skills

Question 20

Which of the following should be done prior to scheduling a candidate for an interview?

Accepted Answer

A)  Review résumé and application for writing skills 
B)  Prescreen phone interview 
C)  Call references 
D)  Request background check and credit check 
E)  Both A and B 
A)  Review résumé and application for writing skills 
B)  Prescreen phone interview 
C)  Call references 
D)  Request background check and credit check 
E)  Both A and B

Exam 18: Supervision and Human Resources Management

Which of the following questions is legally allowed during an initial interview for employment as a medical assistant?

The ________ is the Employee's Withholding Allowance Certificate.

New employees should be given orientation in which of the following areas?

The types of staff meetings include informational, problem solving, _______________, and work sessions.

An office with more than _________ employee(s) should have one person designated as a supervisor or office manager.

Which of the following prohibits inquiries into an applicant's race, color, gender, religion, and national origin?

____________ of duties provides an opportunity for employees to grow and learn new skills and allows managers to concentrate on the most critical aspects of their own jobs.

Which subjects cannot be discussed in a job interview?

When an organization has no checks and balances, it is easy to ___________ power.

Under the at-will employee guideline, the employee can terminate employment for good cause, bad cause, or no cause-unless an express contract is signed for a specific term or the employee is a member of a collective bargaining group, such as a union.

Which of the following employee management roles requires an applicant to qualify for bonding?

The office manager should evaluate the applicant's __________ when setting the interview time on the phone, because this is an important attribute for medical assistants.

Which act protects the employee against unsafe workplaces?

Office management problems are often prevented by clearly defining the responsibilities and authority of each employee. Office managers claim that friction among workers is their most common personnel problem.

All staff members should be encouraged to participate in professional organizations and complete continuing education units.

All ____________ should be carefully checked before a new employee is hired.

Interviews should be conducted when no one else is in the office.

Which of the following documents lists the order in which business is to be conducted during a meeting?

The office manager can easily determine all but which of the following by looking at an applicant's application or résumé?

Which of the following should be done prior to scheduling a candidate for an interview?

Competency-Based Education and the Medical Assistant Student

The Medical Assistant and the Healthcare Team

Professional Behavior in the Workplace

Therapeutic Communications

Medicine and Law

Medicine and Ethics

Technology and Written Communication in the Medical Office

Telephone Techniques

Scheduling Appointments and Patient Processing

Daily Operations in the Ambulatory Care Setting

The Health Record

Basics of Diagnostic Coding

Basics of Procedural Coding

Basics of Health Insurance

Medical Billing and Reimbursement

Patient Accounts, Collections, and Practice Management

Banking Services and Procedures

Medical Practice Marketing and Customer Service

Infection Control

Patient Assessment

Patient Education

Nutrition and Health Promotion

Vital Signs

Assisting With the Primary Physical Examination

Principles of Pharmacology

Pharmacology Math

Administering Medications

Safety and Emergency Practices

Assisting in Ophthalmology and Otolaryngology

Assisting in Dermatology

Assisting in Gastroenterology

Assisting in Urology and Male Reproduction

Assisting in Obstetrics and Gynecology

Assisting in Pediatrics

Assisting in Orthopedic Medicine

Assisting in Neurology and Mental Health

Assisting in Endocrinology

Assisting in Pulmonary Medicine

Assisting in Cardiology

Assisting in Geriatrics

Principles of Electrocardiography

Assisting With Diagnostic Imaging

Assisting in the Clinical Laboratory

Assisting in the Analysis of Urine

Assisting in Blood Collection

Assisting in the Analysis of Blood

Assisting in Microbiology and Immunology

Surgical Supplies and Instruments

Surgical Asepsis and Assisting With Surgical Procedures

Career Development and Life Skills

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