Exam 7: Supplier Management

Use the information below to answer the following question(s). An automotive manufacturer procures an important engine part.The tool that the manufacturer uses to monitor the part supplier is a supplier scorecard.With respect to part quality,two primary performance metrics monitored are parts per million (PPM)defects and percent PPM improvement.The following measures are used for the scoring criteria: Data collected on the supplied part over the present quarter indicated 15 defects with 325,000 parts received.The PPM defect rate in the prior quarter was 73. -What are the scorecard points received by this supplier for the percentage PPM improvement in this quarter?

Switching costs are usually high in collaborative supplier relationships.

A complex specification for the product being procured is called the scope of work.

Discuss the process of designing and implementing a supplier scorecard.

A survey administered to suppliers to determine fit with purchaser needs is known as ________.

Analyzing the relative bargaining positions on parties involved in the negotiation occurs during the debriefing step of the negotiation process.

The first step in the process of designing and implementing a supplier scorecard is to develop the performance measures.

A description that details the exact quantities of all purchased raw materials and the precise manner in which an item should be made is known as ________.

Apple outlines its high standards for creating safer working conditions,treating workers fairly,and using environmentally responsible practices through its

Which of the following functional personnel are typical members of a supplier development team?

Discuss the role/purpose of a request for quote (RFQ)or a request for proposal (RFP)in the procurement process.

Documentation that tells buyers what to buy and the suppliers what is required of them is known as ________.

Many firms are focused on helping their suppliers become more socially and environmentally sustainable through compliance to a

What kind of supplier relationship is recommended when the item is a non-critical item and the importance of technology is low?

The table below contains a list of four companies that have been rated (on a 1 to 5 scale)on three weighted performance factors.What is the score for Phoenix?

A meeting that the negotiation team holds soon after the negotiation with the supplier in order to provide accurate and timely feedback is known as the ________.

The final step in the process of designing and implementing a supplier scorecard is to educate the supplier on performance measures and implications.

Cross-functional teams are an integral part of the supplier development process.

When precision in the final product is not important,the supply manager is most likely to use simple specifications in the procurement of the product.

Apple outlines its high standards for creating safer working conditions,treating workers fairly,and using environmentally responsible practices through its ________.