Question 1

How can cultural differences affect communication styles? What general approach should Americans take when writing intercultural correspondence?

Accepted Answer

Audiences in various cultures often have

Question 2

The practice of accepting multiple cultures on their own terms is known as

Accepted Answer

A) ethnocentrism. 
B) cultural pluralism. 
C) ethnography. 
D) stereotyping. 
A) ethnocentrism. 
B) cultural pluralism. 
C) ethnography. 
D) stereotyping.

Question 3

When speaking with someone from another culture, avoid

Accepted Answer

A) talking down to the other person. 
B) using any foreign phrases. 
C) paying any attention to the person's body language. 
D) doing all of the above. 
A) talking down to the other person. 
B) using any foreign phrases. 
C) paying any attention to the person's body language. 
D) doing all of the above.

Question 4

As it pertains to communication, culture influences the

Accepted Answer

A) meanings of words. 
B) importance of nonverbal signals. 
C) use of time and space. 
D) all of the above. 
A) meanings of words. 
B) importance of nonverbal signals. 
C) use of time and space. 
D) all of the above.

Question 5

All of the following except ________ can help you to overcome ethnocentrism and stereotyping.

Accepted Answer

A) advocating preconceptions 
B) avoiding assumptions 
C) accepting differences 
D) avoiding judgments 
A) advocating preconceptions 
B) avoiding assumptions 
C) accepting differences 
D) avoiding judgments

Question 6

List at least three areas of nonverbal communication that can differ widely among cultures.

Accepted Answer

Greetings, the use of personal

Question 7

The process of sending and receiving messages between people of different cultures is called ________ ________.

Accepted Answer

intercultural communication
Ex

Question 8

When writing letters to businesspeople in other countries, you should

Accepted Answer

A) use an informal, friendly tone. 
B) keep your sentences and paragraphs long. 
C) be vague and general in your wording. 
D) make generous use of transitional words and phrases. 
A) use an informal, friendly tone. 
B) keep your sentences and paragraphs long. 
C) be vague and general in your wording. 
D) make generous use of transitional words and phrases.

Question 9

Diversity in the workplace can be based on differences in

Accepted Answer

A) ethnic heritage. 
B) religion. 
C) age or gender. 
D) all of the above. 
A) ethnic heritage. 
B) religion. 
C) age or gender. 
D) all of the above.

Question 10

People in the United States are generally accustomed to having less privacy at work than their counterparts in other cultures.

Accepted Answer

A) True 
 B)False

Question 11

To convey meaning in a low-context culture such as the one existing in Germany, people rely more on

Accepted Answer

A) gestures and vocal inflection. 
B) indirectness and metaphors. 
C) situational cues. 
D) explicit verbal communication. 
A) gestures and vocal inflection. 
B) indirectness and metaphors. 
C) situational cues. 
D) explicit verbal communication.

Question 12

In general, when writing to someone in another country, U.S. businesspeople should be a bit more formal than they would be otherwise.

Accepted Answer

A) True 
 B)False

Question 13

Nonverbal communication can be a reliable guide to determining the meaning of a message

Accepted Answer

A) in all communication situations. 
B) across a wide range of electronic communication media. 
C) in the majority of intercultural communication situations. 
D) only if the sender and receiver assign the same meaning to nonverbal signals. 
A) in all communication situations. 
B) across a wide range of electronic communication media. 
C) in the majority of intercultural communication situations. 
D) only if the sender and receiver assign the same meaning to nonverbal signals.

Question 14

List at least three types of nonverbal differences might you encounter when working with businesspeople from other cultures. Provide at least one example of how these differences might cause misunderstandings in communication.

Accepted Answer

Nonverbal differences among cultures are

Question 15

While working in a country with a high-context culture, you schedule a meeting with a vendor who lives there. When he shows up 20 minutes after the meeting was supposed to begin, should you take it as a sign of incompetence or disrespect? Explain.

Accepted Answer

This behavior should not be regarded as

Question 16

The term ________ includes an appreciation for cultural differences that affect communication and the ability to adjust one's style when communicating across cultures.

Accepted Answer

A) cultural intuition 
B) cultural insight 
C) cultural competency 
D) cultural dexterity 
A) cultural intuition 
B) cultural insight 
C) cultural competency 
D) cultural dexterity

Question 17

Women executives who travel abroad

Accepted Answer

A) can count on being treated with respect, regardless of the countries they visit. 
B) should always assume that they will not be taken seriously as businesspeople. 
C) may not be taken seriously as businesspeople, depending on the culture. 
D) should insist on meeting only with other female executives. 
A) can count on being treated with respect, regardless of the countries they visit. 
B) should always assume that they will not be taken seriously as businesspeople. 
C) may not be taken seriously as businesspeople, depending on the culture. 
D) should insist on meeting only with other female executives.

Question 18

"All the characteristics and experiences that define each of us as individuals" is the definition of

Accepted Answer

A) ethnicity. 
B) diversity. 
C) culture. 
D) none of the above. 
A) ethnicity. 
B) diversity. 
C) culture. 
D) none of the above.

Question 19

If you translate a message from English into another language, it is a good idea to

Accepted Answer

A) translate it word for word. 
B) have it back-translated. 
C) use several translators. 
D) do all of the above. 
A) translate it word for word. 
B) have it back-translated. 
C) use several translators. 
D) do all of the above.

Question 20

International business communication has been hampered by opening trade barriers throughout the world.

Accepted Answer

A) True 
 B)False

Exam 3: Communicating in a World of Diversity

How can cultural differences affect communication styles? What general approach should Americans take when writing intercultural correspondence?

The practice of accepting multiple cultures on their own terms is known as

When speaking with someone from another culture, avoid

As it pertains to communication, culture influences the

All of the following except ________ can help you to overcome ethnocentrism and stereotyping.

List at least three areas of nonverbal communication that can differ widely among cultures.

The process of sending and receiving messages between people of different cultures is called ________ ________.

When writing letters to businesspeople in other countries, you should

Diversity in the workplace can be based on differences in

People in the United States are generally accustomed to having less privacy at work than their counterparts in other cultures.

To convey meaning in a low-context culture such as the one existing in Germany, people rely more on

In general, when writing to someone in another country, U.S. businesspeople should be a bit more formal than they would be otherwise.

Nonverbal communication can be a reliable guide to determining the meaning of a message

List at least three types of nonverbal differences might you encounter when working with businesspeople from other cultures. Provide at least one example of how these differences might cause misunderstandings in communication.

While working in a country with a high-context culture, you schedule a meeting with a vendor who lives there. When he shows up 20 minutes after the meeting was supposed to begin, should you take it as a sign of incompetence or disrespect? Explain.

The term ________ includes an appreciation for cultural differences that affect communication and the ability to adjust one's style when communicating across cultures.

Women executives who travel abroad

"All the characteristics and experiences that define each of us as individuals" is the definition of

If you translate a message from English into another language, it is a good idea to

International business communication has been hampered by opening trade barriers throughout the world.

Achieving Success Through Effective Business Communication

Mastering Team Skills and Interpersonal Communication

Planning Business Messages

Writing Business Messages

Completing Business Messages

Electronic Media

Social Media

Visual Media

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Finding, Evaluating, and Processing Information

Planning Reports and Proposals

Writing and Completing Reports and Proposals

Developing Oral and Online Presentations

Enhancing Presentations with Slides and Other Visuals

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Handbook of Grammar, Mechanics, and Usage

Format and Layout of Business Documents

Documentation of Report Sources

Filters

The process of sending and receiving messages between people of different cultures is called .