Question 1

Which of the following is not conducive to effective communication?

Accepted Answer

A)  Honesty 
B)  Respect 
C)  Stereotyping 
D)  Courtesy 
A)  Honesty 
B)  Respect 
C)  Stereotyping 
D)  Courtesy C

Question 2

Which of the following may be a barrier to effective communication?

Accepted Answer

A)  Hearing loss 
B)  Language limitations 
C)  Cultural differences 
D)  All of the above 
A)  Hearing loss 
B)  Language limitations 
C)  Cultural differences 
D)  All of the above D

Question 3

The characteristics of a profession include which of the following:

Accepted Answer

A)  A distinct field of knowledge requiring specialized training or education 
B)  A full-time occupation,often defined and regulated by a peer organization 
C)  An occupation that has a service orientation 
D)  All of the above 
A)  A distinct field of knowledge requiring specialized training or education 
B)  A full-time occupation,often defined and regulated by a peer organization 
C)  An occupation that has a service orientation 
D)  All of the above D

Question 4

Which of the following should be avoided when speaking or listening to patients?

Accepted Answer

A)  Constant monitoring of the time 
B)  Sorting supplies 
C)  Crossing your arms 
D)  All of the above 
A)  Constant monitoring of the time 
B)  Sorting supplies 
C)  Crossing your arms 
D)  All of the above

Question 5

Which of the following exhibits positive body language?

Accepted Answer

A)  Rolling of the eyes 
B)  Smiling 
C)  Tear-filled eyes 
D)  Frowning 
A)  Rolling of the eyes 
B)  Smiling 
C)  Tear-filled eyes 
D)  Frowning

Question 6

Which of the following is not a barrier to effective communication?

Accepted Answer

A)  Distrust 
B)  Superior attitude 
C)  Positive body language 
D)  Reference gap 
A)  Distrust 
B)  Superior attitude 
C)  Positive body language 
D)  Reference gap

Question 7

Which of the following is a valid avenue for continuing education for phlebotomy professionals?

Accepted Answer

A)  National meetings 
B)  Videoconferences 
C)  Self-instructional units 
D)  All of the above 
A)  National meetings 
B)  Videoconferences 
C)  Self-instructional units 
D)  All of the above

Question 8

Putting the patient at ease during the phlebotomy procedure can best be accomplished by:

Accepted Answer

A)  Acting confident. 
B)  Maintaining eye contact when speaking or listening to a patient 
C)  Appearing relaxed 
D)  All of the above 
A)  Acting confident. 
B)  Maintaining eye contact when speaking or listening to a patient 
C)  Appearing relaxed 
D)  All of the above

Which of the following is not conducive to effective communication?

Which of the following may be a barrier to effective communication?

The characteristics of a profession include which of the following:

Which of the following should be avoided when speaking or listening to patients?

Which of the following exhibits positive body language?

Which of the following is not a barrier to effective communication?

Which of the following is a valid avenue for continuing education for phlebotomy professionals?

Putting the patient at ease during the phlebotomy procedure can best be accomplished by:

Introduction to Phlebotomy

Anatomy and Physiology

Infectious Diseases and Their Prevention

Medical Terminology

Equipment

Proper Procedures for Venipuncture

Special Collection Procedures

Neonatal and Geriatric Procedures and Considerations

Considerations and Complications of Phlebotomy

Multiskilling and Point-Of-Care for Phlebotomists

Phlebotomy Department Management

Total Quality in Phlebotomy Service

Medical-Legal Issues and Health Law Procedures

Filters

Exam 11: Interpersonal Communication and Professionalism

Which of the following is not conducive to effective communication?

Which of the following may be a barrier to effective communication?

The characteristics of a profession include which of the following:

Which of the following should be avoided when speaking or listening to patients?

Which of the following exhibits positive body language?

Which of the following is not a barrier to effective communication?

Which of the following is a valid avenue for continuing education for phlebotomy professionals?

Putting the patient at ease during the phlebotomy procedure can best be accomplished by:

Introduction to Phlebotomy

Anatomy and Physiology

Infectious Diseases and Their Prevention

Medical Terminology

Equipment

Proper Procedures for Venipuncture

Special Collection Procedures

Neonatal and Geriatric Procedures and Considerations

Considerations and Complications of Phlebotomy

Multiskilling and Point-Of-Care for Phlebotomists

Phlebotomy Department Management

Total Quality in Phlebotomy Service

Medical-Legal Issues and Health Law Procedures

Filters