Question 1

The phlebotomy supply area should be appropriately stocked with a minimum of approximately a ___ -week supply of expendables.

Accepted Answer

A)  1 
B)  2 to 3 
C)  4 to 6 
D)  6 to 8 
A)  1 
B)  2 to 3 
C)  4 to 6 
D)  6 to 8 B

Question 2

Which of the following professional attributes are necessary for phlebotomists?

Accepted Answer

A)  Ability to relate well to people by showing concern and being courteous 
B)  Ability to remain calm during emergencies 
C)  Willingness to adhere to the rules of the phlebotomy department 
D)  All of the above 
A)  Ability to relate well to people by showing concern and being courteous 
B)  Ability to remain calm during emergencies 
C)  Willingness to adhere to the rules of the phlebotomy department 
D)  All of the above D

Question 3

To maintain quality of phlebotomy department services,specific indicators can be monitored on a regular basis to determine if a proper standard of service is being met.These include which of the following?

Accepted Answer

A)  Specimen rejection rates 
B)  Response time for stat collections 
C)  Patient identification 
D)  All of the above 
A)  Specimen rejection rates 
B)  Response time for stat collections 
C)  Patient identification 
D)  All of the above D

Question 4

When making the departmental budget,the phlebotomy manager must consider which of the following?

Accepted Answer

A)  Volume of work 
B)  Materials 
C)  Hours of work 
D)  All of the above 
A)  Volume of work 
B)  Materials 
C)  Hours of work 
D)  All of the above

Question 5

Which of the following should be included as part of the orientation program for phlebotomists?

Accepted Answer

A)  Specimen collection and processing procedures 
B)  Infection control and prevention policies 
C)  Organizational policies 
D)  All of the above 
A)  Specimen collection and processing procedures 
B)  Infection control and prevention policies 
C)  Organizational policies 
D)  All of the above

Question 6

Morning rounds in an inpatient facility are generally scheduled:

Accepted Answer

A)  After breakfast has been served 
B)  Between 5:30 and 7:00 am 
C)  Both a and b 
D)  None of the above 
A)  After breakfast has been served 
B)  Between 5:30 and 7:00 am 
C)  Both a and b 
D)  None of the above

Question 7

When managing the phlebotomy department,the phlebotomy manager must analyze which of the following to determine a collection schedule with necessary staffing?

Accepted Answer

A)  When the clinician wants the results 
B)  Types of patient to be served 
C)  Volume of specimens collected 
D)  All of the above 
A)  When the clinician wants the results 
B)  Types of patient to be served 
C)  Volume of specimens collected 
D)  All of the above

Question 8

Outpatient blood collection facilities should have the following:

Accepted Answer

A)  A private specimen collection area with appropriate collection chair 
B)  An area for the patient to lie down if necessary 
C)  A restroom for collection of urine specimens 
D)  All of the above 
A)  A private specimen collection area with appropriate collection chair 
B)  An area for the patient to lie down if necessary 
C)  A restroom for collection of urine specimens 
D)  All of the above

The phlebotomy supply area should be appropriately stocked with a minimum of approximately a ___ -week supply of expendables.

Which of the following professional attributes are necessary for phlebotomists?

To maintain quality of phlebotomy department services,specific indicators can be monitored on a regular basis to determine if a proper standard of service is being met.These include which of the following?

When making the departmental budget,the phlebotomy manager must consider which of the following?

Which of the following should be included as part of the orientation program for phlebotomists?

Morning rounds in an inpatient facility are generally scheduled:

When managing the phlebotomy department,the phlebotomy manager must analyze which of the following to determine a collection schedule with necessary staffing?

Outpatient blood collection facilities should have the following:

Introduction to Phlebotomy

Anatomy and Physiology

Infectious Diseases and Their Prevention

Medical Terminology

Equipment

Proper Procedures for Venipuncture

Special Collection Procedures

Neonatal and Geriatric Procedures and Considerations

Considerations and Complications of Phlebotomy

Multiskilling and Point-Of-Care for Phlebotomists

Interpersonal Communication and Professionalism

Total Quality in Phlebotomy Service

Medical-Legal Issues and Health Law Procedures

Filters

Exam 12: Phlebotomy Department Management

The phlebotomy supply area should be appropriately stocked with a minimum of approximately a ___ -week supply of expendables.

Which of the following professional attributes are necessary for phlebotomists?

To maintain quality of phlebotomy department services,specific indicators can be monitored on a regular basis to determine if a proper standard of service is being met.These include which of the following?

When making the departmental budget,the phlebotomy manager must consider which of the following?

Which of the following should be included as part of the orientation program for phlebotomists?

Morning rounds in an inpatient facility are generally scheduled:

When managing the phlebotomy department,the phlebotomy manager must analyze which of the following to determine a collection schedule with necessary staffing?

Outpatient blood collection facilities should have the following:

Introduction to Phlebotomy

Anatomy and Physiology

Infectious Diseases and Their Prevention

Medical Terminology

Equipment

Proper Procedures for Venipuncture

Special Collection Procedures

Neonatal and Geriatric Procedures and Considerations

Considerations and Complications of Phlebotomy

Multiskilling and Point-Of-Care for Phlebotomists

Interpersonal Communication and Professionalism

Total Quality in Phlebotomy Service

Medical-Legal Issues and Health Law Procedures

Filters