Question 1

The three spheres of quality are quality control, quality assurance, and quality management.

Accepted Answer

A) True 
 B)False

Question 2

If a component has a relatively high probability for failure that will affect the overall function of a product, then redundancy is applied.

Accepted Answer

A) True 
 B)False

Question 3

During statistical process control, if a process is ________ it will consistently produce products that meet specification.

Accepted Answer

A)  redundant 
B)  unstable 
C)  capable 
D)  stable 
E)  concurrent 
A)  redundant 
B)  unstable 
C)  capable 
D)  stable 
E)  concurrent

Question 4

The advantage of the conformance definition of quality for products is that it is easily quantified.

Accepted Answer

A) True 
 B)False

Question 5

Services have more diverse quality attributes than products.

Accepted Answer

A) True 
 B)False

Question 6

________ include traditional process improvement as well as value stream mapping.

Accepted Answer

A)  Core process activities 
B)  Upstream activities 
C)  Inbound logistics 
D)  Downstream activities 
E)  Outbound logistics 
A)  Core process activities 
B)  Upstream activities 
C)  Inbound logistics 
D)  Downstream activities 
E)  Outbound logistics

Question 7

The primary marketing tools for influencing customer perceptions of quality are ________.

Accepted Answer

A)  features and aesthetics 
B)  price and advertising 
C)  value and conformance 
D)  durability and reliability 
E)  manufacturing integrity and serviceability 
A)  features and aesthetics 
B)  price and advertising 
C)  value and conformance 
D)  durability and reliability 
E)  manufacturing integrity and serviceability

Question 8

The activities performed within each of the spheres of quality do not overlap because they are mutually exclusive and unrelated to one another.

Accepted Answer

A) True 
 B)False

Question 9

What is employee empowerment?

Accepted Answer

Employee empowerment is of particular in

Question 10

________ are subjective sensory characteristics such as taste, feel, sound, look, and smell.

Accepted Answer

A)  Intangibles 
B)  Logistics 
C)  Aesthetics 
D)  Tangibles 
E)  Features 
A)  Intangibles 
B)  Logistics 
C)  Aesthetics 
D)  Tangibles 
E)  Features

Question 11

Empathy refers to the knowledge and courtesy of employees and their ability to inspire trust and confidence.

Accepted Answer

A) True 
 B)False

The three spheres of quality are quality control, quality assurance, and quality management.

If a component has a relatively high probability for failure that will affect the overall function of a product, then redundancy is applied.

During statistical process control, if a process is ________ it will consistently produce products that meet specification.

The advantage of the conformance definition of quality for products is that it is easily quantified.

Services have more diverse quality attributes than products.

________ include traditional process improvement as well as value stream mapping.

The primary marketing tools for influencing customer perceptions of quality are ________.

The activities performed within each of the spheres of quality do not overlap because they are mutually exclusive and unrelated to one another.

What is employee empowerment?

________ are subjective sensory characteristics such as taste, feel, sound, look, and smell.

Empathy refers to the knowledge and courtesy of employees and their ability to inspire trust and confidence.

Quality Theory

Global Supply Chain Quality and International Quality Standards

Strategic Quality Planning

The Voice of the Customer

The Voice of the Market

Quality and Innovation in Product and Process Design

Designing Quality Services

Managing Supplier Quality in the Supply Chain

The Tools of Quality

Statistically Based Quality Improvement for Variables

Statistically Based Quality Improvement for Attributes

Six Sigma Management and Lean Tools

Managing Quality Improvement Teams and Projects

Implementing and Validating the Quality System

Filters

Exam 1: Differing Perspectives on Quality

The three spheres of quality are quality control, quality assurance, and quality management.

If a component has a relatively high probability for failure that will affect the overall function of a product, then redundancy is applied.

During statistical process control, if a process is ________ it will consistently produce products that meet specification.

The advantage of the conformance definition of quality for products is that it is easily quantified.

Services have more diverse quality attributes than products.

________ include traditional process improvement as well as value stream mapping.

The primary marketing tools for influencing customer perceptions of quality are ________.

The activities performed within each of the spheres of quality do not overlap because they are mutually exclusive and unrelated to one another.

What is employee empowerment?

________ are subjective sensory characteristics such as taste, feel, sound, look, and smell.

Empathy refers to the knowledge and courtesy of employees and their ability to inspire trust and confidence.

Quality Theory

Global Supply Chain Quality and International Quality Standards

Strategic Quality Planning

The Voice of the Customer

The Voice of the Market

Quality and Innovation in Product and Process Design

Designing Quality Services

Managing Supplier Quality in the Supply Chain

The Tools of Quality

Statistically Based Quality Improvement for Variables

Statistically Based Quality Improvement for Attributes

Six Sigma Management and Lean Tools

Managing Quality Improvement Teams and Projects

Implementing and Validating the Quality System

Filters