Question 1

Performance refers to the efficiency with which a product achieves its intended purpose.

Accepted Answer

A) True 
 B)False

Question 2

Why are cross-functional teams becoming more common? What difficulties do they experience?

Accepted Answer

The supply chain encompasses many differ

Question 3

Which of the following is the most traditional dimension of quality?

Accepted Answer

A)  durability 
B)  reliability 
C)  features 
D)  performance 
E)  conformance 
A)  durability 
B)  reliability 
C)  features 
D)  performance 
E)  conformance

Question 4

The operations management view of quality is rooted in the marketing approach.

Accepted Answer

A) True 
 B)False

Question 5

Two of the major emphases in engineering are the areas of ________.

Accepted Answer

A)  manufacturing excellence and long-term planning 
B)  product design and process design 
C)  employee empowerment and workforce training 
D)  supplier development and consumer growth 
E)  marketing and sales 
A)  manufacturing excellence and long-term planning 
B)  product design and process design 
C)  employee empowerment and workforce training 
D)  supplier development and consumer growth 
E)  marketing and sales

Question 6

The pursuit of quality does not safeguard a company against bad management.

Accepted Answer

A) True 
 B)False

Question 7

Alignment refers to consistency between different operational subplans and the overall strategic plan.

Accepted Answer

A) True 
 B)False

Question 8

Which of the following activities is related to quality control?

Accepted Answer

A)  creating a quality organizational culture 
B)  concurrent engineering 
C)  providing employee recognition 
D)  off-line experimentation 
E)  performing acceptance sampling 
A)  creating a quality organizational culture 
B)  concurrent engineering 
C)  providing employee recognition 
D)  off-line experimentation 
E)  performing acceptance sampling

Question 9

Concurrent engineering has resulted in the simultaneous performance of product design and quality testing.

Accepted Answer

A) True 
 B)False

Question 10

The operations management view of quality is rooted in the ________ approach.

Accepted Answer

A)  strategic management 
B)  marketing 
C)  finance 
D)  engineering 
E)  human resource 
A)  strategic management 
B)  marketing 
C)  finance 
D)  engineering 
E)  human resource

Question 11

Operations was the first functional field of management to adopt quality as its own.

Accepted Answer

A) True 
 B)False

Question 12

________ refers to activities associated with guaranteeing the quality of a product or service.

Accepted Answer

A)  Quality control 
B)  Quality assurance 
C)  Quality management 
D)  Quality implementation 
E)  Quality execution 
A)  Quality control 
B)  Quality assurance 
C)  Quality management 
D)  Quality implementation 
E)  Quality execution

Question 13

________ engineering has resulted in the simultaneous performance of product and process design activities.

Accepted Answer

A)  Stepwise 
B)  Progressive 
C)  Incremental 
D)  Concurrent 
E)  Discrete 
A)  Stepwise 
B)  Progressive 
C)  Incremental 
D)  Concurrent 
E)  Discrete

Question 14

If a component has a relatively high probability for failure that will affect the overall function of a product, then ________ is applied so that a backup system can take over for the failed primary system.

Accepted Answer

A)  redundancy 
B)  life testing 
C)  concurrent engineering 
D)  statistical process control 
E)  value stream mapping 
A)  redundancy 
B)  life testing 
C)  concurrent engineering 
D)  statistical process control 
E)  value stream mapping

Question 15

Downstream activities include all of those activities involving interaction with suppliers.

Accepted Answer

A) True 
 B)False

Question 16

Describe the relevance of the "systems view" to our understanding of quality management.

Accepted Answer

Operations management utilizes the syste

Question 17

Which dimension of service quality refers to the knowledge and courtesy of employees and their ability to inspire trust and confidence?

Accepted Answer

A)  empathy 
B)  service reliability 
C)  tangibles 
D)  responsiveness 
E)  assurance 
A)  empathy 
B)  service reliability 
C)  tangibles 
D)  responsiveness 
E)  assurance

Question 18

The primary marketing tools for influencing customer perceptions of quality are conformance and reliability.

Accepted Answer

A) True 
 B)False

Question 19

Which of Garvin's dimensions of quality include the "bells and whistles" contained in products?

Accepted Answer

A)  performance 
B)  conformance 
C)  features 
D)  aesthetics 
E)  perceived quality 
A)  performance 
B)  conformance 
C)  features 
D)  aesthetics 
E)  perceived quality

Question 20

Statistical process control is associated with which of the following perspectives of quality?

Accepted Answer

A)  operations 
B)  marketing 
C)  human resources 
D)  engineering 
E)  strategic management 
A)  operations 
B)  marketing 
C)  human resources 
D)  engineering 
E)  strategic management

Performance refers to the efficiency with which a product achieves its intended purpose.

Why are cross-functional teams becoming more common? What difficulties do they experience?

Which of the following is the most traditional dimension of quality?

The operations management view of quality is rooted in the marketing approach.

Two of the major emphases in engineering are the areas of ________.

The pursuit of quality does not safeguard a company against bad management.

Alignment refers to consistency between different operational subplans and the overall strategic plan.

Which of the following activities is related to quality control?

Concurrent engineering has resulted in the simultaneous performance of product design and quality testing.

The operations management view of quality is rooted in the ________ approach.

Operations was the first functional field of management to adopt quality as its own.

________ refers to activities associated with guaranteeing the quality of a product or service.

________ engineering has resulted in the simultaneous performance of product and process design activities.

If a component has a relatively high probability for failure that will affect the overall function of a product, then ________ is applied so that a backup system can take over for the failed primary system.

Downstream activities include all of those activities involving interaction with suppliers.

Describe the relevance of the "systems view" to our understanding of quality management.

Which dimension of service quality refers to the knowledge and courtesy of employees and their ability to inspire trust and confidence?

The primary marketing tools for influencing customer perceptions of quality are conformance and reliability.

Which of Garvin's dimensions of quality include the "bells and whistles" contained in products?

Statistical process control is associated with which of the following perspectives of quality?

Quality Theory

Global Supply Chain Quality and International Quality Standards

Strategic Quality Planning

The Voice of the Customer

The Voice of the Market

Quality and Innovation in Product and Process Design

Designing Quality Services

Managing Supplier Quality in the Supply Chain

The Tools of Quality

Statistically Based Quality Improvement for Variables

Statistically Based Quality Improvement for Attributes

Six Sigma Management and Lean Tools

Managing Quality Improvement Teams and Projects

Implementing and Validating the Quality System

Filters

Exam 1: Differing Perspectives on Quality

Performance refers to the efficiency with which a product achieves its intended purpose.

Why are cross-functional teams becoming more common? What difficulties do they experience?

Which of the following is the most traditional dimension of quality?

The operations management view of quality is rooted in the marketing approach.

Two of the major emphases in engineering are the areas of ________.

The pursuit of quality does not safeguard a company against bad management.

Alignment refers to consistency between different operational subplans and the overall strategic plan.

Which of the following activities is related to quality control?

Concurrent engineering has resulted in the simultaneous performance of product design and quality testing.

The operations management view of quality is rooted in the ________ approach.

Operations was the first functional field of management to adopt quality as its own.

________ refers to activities associated with guaranteeing the quality of a product or service.

________ engineering has resulted in the simultaneous performance of product and process design activities.

If a component has a relatively high probability for failure that will affect the overall function of a product, then ________ is applied so that a backup system can take over for the failed primary system.

Downstream activities include all of those activities involving interaction with suppliers.

Describe the relevance of the "systems view" to our understanding of quality management.

Which dimension of service quality refers to the knowledge and courtesy of employees and their ability to inspire trust and confidence?

The primary marketing tools for influencing customer perceptions of quality are conformance and reliability.

Which of Garvin's dimensions of quality include the "bells and whistles" contained in products?

Statistical process control is associated with which of the following perspectives of quality?

Quality Theory

Global Supply Chain Quality and International Quality Standards

Strategic Quality Planning

The Voice of the Customer

The Voice of the Market

Quality and Innovation in Product and Process Design

Designing Quality Services

Managing Supplier Quality in the Supply Chain

The Tools of Quality

Statistically Based Quality Improvement for Variables

Statistically Based Quality Improvement for Attributes

Six Sigma Management and Lean Tools

Managing Quality Improvement Teams and Projects

Implementing and Validating the Quality System

Filters