Question 1

The first step in process mapping is to settle on a standard set of process mapping symbols to be used.

Accepted Answer

A) True 
 B)False

Question 2

A control chart is a tool used to brainstorm possible contingencies or problems associated with the implementation of some program or improvement.

Accepted Answer

A) True 
 B)False

Question 3

A prioritization grid is used to make decisions based on a single criterion.

Accepted Answer

A) True 
 B)False

Question 4

The ________ is used to examine the relationships between variables.

Accepted Answer

A)  scatter diagram 
B)  process map 
C)  cause-and-effect diagram 
D)  Pareto chart 
E)  control chart 
A)  scatter diagram 
B)  process map 
C)  cause-and-effect diagram 
D)  Pareto chart 
E)  control chart

Question 5

What is an interrelationship digraph and when should it be used?

Accepted Answer

An interrelationship digraph is used to

Question 6

The root causes of the problems associated with the process are identified using a cause-and-effect diagram.

Accepted Answer

A) True 
 B)False

Question 7

Calculate the number of classes if there are 130 observations in a data set.

Accepted Answer

A)  8 
B)  7 
C)  6 
D)  5 
E)  4 
A)  8 
B)  7 
C)  6 
D)  5 
E)  4

Question 8

With reference to the language of process maps, a ________ indicates there is a decision to be made.

Accepted Answer

A)  parallelogram 
B)  rectangle 
C)  diamond 
D)  triangle 
E)  circle 
A)  parallelogram 
B)  rectangle 
C)  diamond 
D)  triangle 
E)  circle

Question 9

Which of the following is one of the new seven tools for management?

Accepted Answer

A)  process map 
B)  cause-and-effect diagram 
C)  histogram 
D)  check sheet 
E)  affinity diagram 
A)  process map 
B)  cause-and-effect diagram 
C)  histogram 
D)  check sheet 
E)  affinity diagram

Question 10

Check sheets are data-gathering tools that can be used in forming ________.

Accepted Answer

A)  Pareto charts 
B)  scatter diagrams 
C)  cause-and-effect diagrams 
D)  histograms 
E)  control charts 
A)  Pareto charts 
B)  scatter diagrams 
C)  cause-and-effect diagrams 
D)  histograms 
E)  control charts

Question 11

The RC and More Superstore decides to track customer complaints as part of their ongoing customer satisfaction improvement program. After collecting data for two months, their check sheet appears as follows:   If they construct a Pareto chart, how many of these categories are required to make up 53% of all complaints?

Accepted Answer

A)  1 
B)  2 
C)  3 
D)  4 
E)  5 
A)  1 
B)  2 
C)  3 
D)  4 
E)  5

Question 12

With reference to the language of process maps, a ________ is used whenever materials, forms, or tools enter or leave the process.

Accepted Answer

A)  circle 
B)  triangle 
C)  diamond 
D)  rectangle 
E)  parallelogram 
A)  circle 
B)  triangle 
C)  diamond 
D)  rectangle 
E)  parallelogram

Question 13

What is the first step in a process improvement project?

Accepted Answer

A)  creating a control chart 
B)  developing scatter plots 
C)  developing a histogram 
D)  creating a process map 
E)  setting up a check sheet 
A)  creating a control chart 
B)  developing scatter plots 
C)  developing a histogram 
D)  creating a process map 
E)  setting up a check sheet

Question 14

What are Ishikawa's seven basic tools of quality and how should they be used together?

Accepted Answer

The basic seven tools of quality are pro

Question 15

________ are frequency charts that are aided by the 80/20 rule.

Accepted Answer

A)  Cause-and-effect diagrams 
B)  Control charts 
C)  Pareto charts 
D)  Histograms 
E)  Scatter diagrams 
A)  Cause-and-effect diagrams 
B)  Control charts 
C)  Pareto charts 
D)  Histograms 
E)  Scatter diagrams

Question 16

The concept of a process map is that we must ________ the process before we can improve it.

Accepted Answer

A)  understand 
B)  plan 
C)  know 
D)  analyze 
E)  coordinate 
A)  understand 
B)  plan 
C)  know 
D)  analyze 
E)  coordinate

Question 17

Process decision program charts are graphs that present multiple metrics simultaneously in a two-dimensional plane.

Accepted Answer

A) True 
 B)False

Question 18

________ are data-gathering tools that can be used in forming histograms.

Accepted Answer

A)  Process maps 
B)  Pareto charts 
C)  Check sheets 
D)  Scatter plots 
E)  Control charts 
A)  Process maps 
B)  Pareto charts 
C)  Check sheets 
D)  Scatter plots 
E)  Control charts

Question 19

Check sheets are data-gathering tools that can be used in forming histograms.

Accepted Answer

A) True 
 B)False

Question 20

The RC and More Superstore decides to track customer complaints as part of their ongoing customer satisfaction improvement program. After collecting data for two months, their check sheet appears as follows:   If they construct a Pareto chart, what is the percentage of complaints represented by the problem "Unit not working"?

Accepted Answer

A)  3% 
B)  6.7% 
C)  11.1% 
D)  17.8% 
E)  23% 
A)  3% 
B)  6.7% 
C)  11.1% 
D)  17.8% 
E)  23%

The first step in process mapping is to settle on a standard set of process mapping symbols to be used.

A control chart is a tool used to brainstorm possible contingencies or problems associated with the implementation of some program or improvement.

A prioritization grid is used to make decisions based on a single criterion.

The ________ is used to examine the relationships between variables.

What is an interrelationship digraph and when should it be used?

The root causes of the problems associated with the process are identified using a cause-and-effect diagram.

Calculate the number of classes if there are 130 observations in a data set.

With reference to the language of process maps, a ________ indicates there is a decision to be made.

Which of the following is one of the new seven tools for management?

Check sheets are data-gathering tools that can be used in forming ________.

With reference to the language of process maps, a ________ is used whenever materials, forms, or tools enter or leave the process.

What is the first step in a process improvement project?

What are Ishikawa's seven basic tools of quality and how should they be used together?

________ are frequency charts that are aided by the 80/20 rule.

The concept of a process map is that we must ________ the process before we can improve it.

Process decision program charts are graphs that present multiple metrics simultaneously in a two-dimensional plane.

________ are data-gathering tools that can be used in forming histograms.

Check sheets are data-gathering tools that can be used in forming histograms.

Differing Perspectives on Quality

Quality Theory

Global Supply Chain Quality and International Quality Standards

Strategic Quality Planning

The Voice of the Customer

The Voice of the Market

Quality and Innovation in Product and Process Design

Designing Quality Services

Managing Supplier Quality in the Supply Chain

Statistically Based Quality Improvement for Variables

Statistically Based Quality Improvement for Attributes

Six Sigma Management and Lean Tools

Managing Quality Improvement Teams and Projects

Implementing and Validating the Quality System

Filters

Exam 10: The Tools of Quality

The first step in process mapping is to settle on a standard set of process mapping symbols to be used.

A control chart is a tool used to brainstorm possible contingencies or problems associated with the implementation of some program or improvement.

A prioritization grid is used to make decisions based on a single criterion.

The ________ is used to examine the relationships between variables.

What is an interrelationship digraph and when should it be used?

The root causes of the problems associated with the process are identified using a cause-and-effect diagram.

Calculate the number of classes if there are 130 observations in a data set.

With reference to the language of process maps, a ________ indicates there is a decision to be made.

Which of the following is one of the new seven tools for management?

Check sheets are data-gathering tools that can be used in forming ________.

With reference to the language of process maps, a ________ is used whenever materials, forms, or tools enter or leave the process.

What is the first step in a process improvement project?

What are Ishikawa's seven basic tools of quality and how should they be used together?

________ are frequency charts that are aided by the 80/20 rule.

The concept of a process map is that we must ________ the process before we can improve it.

Process decision program charts are graphs that present multiple metrics simultaneously in a two-dimensional plane.

________ are data-gathering tools that can be used in forming histograms.

Check sheets are data-gathering tools that can be used in forming histograms.

Differing Perspectives on Quality

Quality Theory

Global Supply Chain Quality and International Quality Standards

Strategic Quality Planning

The Voice of the Customer

The Voice of the Market

Quality and Innovation in Product and Process Design

Designing Quality Services

Managing Supplier Quality in the Supply Chain

Statistically Based Quality Improvement for Variables

Statistically Based Quality Improvement for Attributes

Six Sigma Management and Lean Tools

Managing Quality Improvement Teams and Projects

Implementing and Validating the Quality System

Filters