Exam 10: The Tools of Quality

Cletus Inc. plans to overhaul the cafeteria menu and has formed a four-person team to evaluate alternatives. The team identifies four criteria and their corresponding percentage weights. Option C has ranks as shown in the table below: What is the importance score sum for option C?

A(n) ________ is very similar to a work breakdown structure used in planning projects.

________ are used to determine whether a process will produce a product or service with consistent measurable properties.

A ________ determines the parameters for process improvement.

Define histograms and state the rules for developing histograms.

Cletus Inc. plans to overhaul the cafeteria menu and has formed a four-person team to evaluate alternatives. The team identifies four criteria and has ranked the Price criteria as shown in the table below: What is the final price ranking for alternative C?

________ are graphs that present multiple metrics simultaneously in a two-dimensional plane.

The "ribs" of the fish on the fishbone diagram represent the problem while the "bones" represent the causes.

A(n) ________ involves integrating financial measures of business success along with nonfinancial, operational information about the business.

The first step to making a prioritization grid is to construct an affinity diagram to identify the issues relating to a problem.

The cause-and-effect diagram is also called a tree diagram.

Describe the function of a Pareto chart. How does the 80/20 rule apply?

The RC and More Superstore decides to track customer complaints as part of their ongoing customer satisfaction improvement program. After collecting data for two months, their check sheet appears as follows: If they construct a Pareto chart, what is the cumulative percentage of the two left most bars?

The first step in many process improvement projects is to create a map of the process as it exists.

The first step in setting up a fishbone diagram is to determine the independent and dependent variables.

What are cause-and-effect diagrams?

________ are usually spreadsheets that are communicated to management on a regular basis-weekly, monthly, quarterly, and annually.

A SIPOC diagram is useful when it is clear who the customers are and where specifications for inputs do not exist.

In a process map, a parallelogram appears whenever materials, forms, or tools enter or leave the process.

What is a prioritization grid?