Exam 8: Ethics and Social Responsibility in Marketing Strategy

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Most firms that experience ethical or legal problems actually have a code of conduct or an ethical compliance program in place. Why is it that these firms can still have ethical problems despite having a code of ethics or compliance program?

(Multiple Choice)
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Greenwashing is a promotion-related ethical issue.

(True/False)
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Why is the connection between marketing ethics and leadership so important in nurturing a strong ethical culture?

(Multiple Choice)
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The role of ethics in marketing strategy can be distilled into one word. Without __________, marketers run the risk of alienating stakeholders and inviting financial ruin.

(Multiple Choice)
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Codes of conduct try to address every ethical issue the company is likely to face.

(True/False)
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Perhaps the best known self-regulatory association is the Better Business Bureau.

(True/False)
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Which activity is part of a stakeholder orientation? ​

(Multiple Choice)
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Identify and discuss the many challenges of being ethical and socially responsible. Focus on challenges at both the individual (employee) level and the managerial level.

(Essay)
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Patagonia has adopted a ________ approach to environmental issues, a synergistic use of resources to address key stakeholders' interests and achieve both organizational and societal benefits.

(Multiple Choice)
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With respect to regulating marketing ethics, a key advantage of self-regulatory programs like the Better Business Bureau is the fact that they are:

(Multiple Choice)
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Being economically responsible is the most basic social responsibility of any business. This responsibility has the most immediate effect on:

(Multiple Choice)
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The principles and standards that define acceptable marketing conduct as determined by the public, government regulators, private-interest groups, competitors, and the firm itself are termed:

(Multiple Choice)
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Many large firms, such as Walmart, Home Depot, Lowe's, and Barnes & Noble, have been accused of predatory pricing because their business practices have put many local, mom-and-pop firms out of business. In reality, these large firms are not necessarily guilty of predatory pricing. Why?

(Multiple Choice)
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__________ is a broad concept that relates to an organization's obligation to maximize its positive impact on society while minimizing its negative impact.

(Multiple Choice)
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Some companies choose to engage in a deceptive marketing practice called __________, which involves misleading consumers into thinking that a product is more environmentally friendly than it actually is.

(Multiple Choice)
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Social entrepreneurship is similar to strategic philanthropy, but a major difference is that companies' social entrepreneurship programs are not the primary purpose of the organizations or reason for their existence.​

(True/False)
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Why have ethics and social responsibility become so important in recent years? Why is it important that marketing ethics be incorporated into the firm's strategic plan?

(Essay)
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_________ occurs when a firm advertises a sale price as a reduction below the normal price when it is not the case.

(Multiple Choice)
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Each of the following is a potential product-related ethical issue EXCEPT:

(Multiple Choice)
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Channel stuffing is an ethical issue related to the supply chain.

(True/False)
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