Exam 3: The Cultural Environment of International Business

The Internet and other communications technologies imply greater likelihood of cross-cultural miscommunications and blunder.

Socialization is defined as ________.

________ is the most common primary language in the world.

Communications, information, and transportation technologies have decreased people's ability to learn about and connect with unfamiliar cultures.

Restaurant Chain Internationalization (Scenario) Harold Meyer is the vice president of a successful U.S. restaurant chain. He is getting ready to transfer to the Gulf Arab region to help establish the restaurant chain in Saudi Arabia. He is in the process of gathering information to learn about Saudi culture. -Which type of religious practices will Harold most likely have to study?

The culture of which of the following countries has a close conversational distance?

With regard to the iceberg concept of culture, ________ is(are) the most deeply embedded.

In cultures with a monochronic view of time, people view time as linear, managers make commitments, set deadlines, and adhere to a strict schedule of meetings and activities.

Using one's own culture as a standard for judging other cultures is known as ________.

Business dealings in low-context cultures are characterized by ________.

Which of the following is NOT true about Islam?

Japanese Supercenter (Scenario) The Tag-Mart chain of discount superstores is nearing completion of its new supercenter in Tokyo. The Tokyo store is the first foreign store for the large U.S.-based company. Tag-Mart offers a large variety of products at virtually unbeatable prices. A group of Tag-Mart representatives has traveled to Tokyo to inspect the new store and hire a store manager. The top two contenders for the position are Hisako Aoki and Takematsu Sato. Aoki has 25 years of experience managing a local department store renowned for its customer service. Sato, born and raised in Japan, earned a college degree in the U.S. before working six years as a manager at a Texas Tag-Mart. -Which of the following is most important for Tag-Mart's top management to determine while making a choice between Sato and Aoki as the new store manager?

Restaurant Chain Internationalization (Scenario) Harold Meyer is the vice president of a successful U.S. restaurant chain. He is getting ready to transfer to the Gulf Arab region to help establish the restaurant chain in Saudi Arabia. He is in the process of gathering information to learn about Saudi culture. -Harold learned that organizations in Saudi Arabia emphasizes loyalty to the family and tribe and that ties among individuals are highly valued. Based on Harold's observation, Saudi Arabia is ________.

In which of the following countries would alcoholic drinks be prohibited?

Phone Center (Scenario) The Technix Computer Corporation recently finished construction of a customer service phone center in New Delhi, India. Phone center agents will be responsible for answering technical questions from customers around the globe. Technix has hired 55 local computer experts as phone agents, and a training session is underway. Technical specialists and call center specialists from the United States have flown to India to train the new Indian employees. Hank Patelli, a senior manager of a Technix phone center in Michigan, will oversee the New Delhi phone center for six months until a local manager is hired and trained to replace him. -Ashok, one of the Indian employees, asks Hank if the weekend training session could be rescheduled because it is a Hindu festival day. What will be the most likely outcome if Hank agrees to Ashok's request?

Japanese Supercenter (Scenario) The Tag-Mart chain of discount superstores is nearing completion of its new supercenter in Tokyo. The Tokyo store is the first foreign store for the large U.S.-based company. Tag-Mart offers a large variety of products at virtually unbeatable prices. A group of Tag-Mart representatives has traveled to Tokyo to inspect the new store and hire a store manager. The top two contenders for the position are Hisako Aoki and Takematsu Sato. Aoki has 25 years of experience managing a local department store renowned for its customer service. Sato, born and raised in Japan, earned a college degree in the U.S. before working six years as a manager at a Texas Tag-Mart. -Which of the following, if TRUE, most supports the decision to operate the Tokyo store in a manner similar to Tag-Mart stores in the U.S.?

Which of the following religions has the largest number of adherents?

In collectivist societies, competition for resources is the norm, and those who compete best are rewarded financially.

Culture is NOT ________.

An ethnocentric orientation positively impacts the ability of managers to manage business projects and new business practices abroad.