Question 1

What refers to the effects of geography on the economic realities of international business activities?

Accepted Answer

A)  Geopolitical 
B)  Geoeconomic 
C)  Geoenvironmental 
D)  All of the choices are correct. 
A)  Geopolitical 
B)  Geoeconomic 
C)  Geoenvironmental 
D)  All of the choices are correct.

Question 2

HIPPA is a federal law established in 1998 that applies to the collection of personal information from American children who are under 13 years of age.

Accepted Answer

A) True 
 B)False

Question 3

What is the name of the highly publicized survey administered by the Institute for Citizen-Centered Services and the Institute for Public Administration in Canada?

Accepted Answer

A)  Security First 
B)  IPCA 
C)  Citizens First 
D)  ICCS 
A)  Security First 
B)  IPCA 
C)  Citizens First 
D)  ICCS

Question 4

Identify global system development issues organizations should understand prior to building a global system.

Accepted Answer

It is extremely difficult to develop a d

Question 5

Which company had an employee's spouse load file-sharing software onto a company laptop creating a security hole that appears to have compromised the names and Social Security numbers 17,000 current and former employees?

Accepted Answer

A)  McDonalds 
B)  Pfizer 
C)  CloudNine Communications 
D)  Apple 
A)  McDonalds 
B)  Pfizer 
C)  CloudNine Communications 
D)  Apple

Question 6

What are the factors included in the global collaboration category of global IT business drivers?

Accepted Answer

A)  Common equipment, facilities, assembly processes, and people are shared by a global company and IT can track shared resources 
B)  The knowledge and expertise of colleagues in a global company can only be accessed, shared, and organized by global IT systems 
C)  Customers who travel anywhere or companies with global operations and global IT systems help provide fast, convenient, homogeneous service 
D)  Products are the same worldwide and global IT can help manage worldwide marketing, sales, and quality control 
A)  Common equipment, facilities, assembly processes, and people are shared by a global company and IT can track shared resources 
B)  The knowledge and expertise of colleagues in a global company can only be accessed, shared, and organized by global IT systems 
C)  Customers who travel anywhere or companies with global operations and global IT systems help provide fast, convenient, homogeneous service 
D)  Products are the same worldwide and global IT can help manage worldwide marketing, sales, and quality control

Question 7

Which of the following industries has technology changed the way business is performed?

Accepted Answer

A)  Travel 
B)  Education 
C)  Training 
D)  All of the choices are correct. 
A)  Travel 
B)  Education 
C)  Training 
D)  All of the choices are correct.

Question 8

What is the key driver for governance and compliance?

Accepted Answer

A)  Financial regulations 
B)  Technological regulation 
C)  Pressure from shareholders and customers 
D)  All of the choices are correct 
A)  Financial regulations 
B)  Technological regulation 
C)  Pressure from shareholders and customers 
D)  All of the choices are correct

Question 9

What is the purpose of PIPEDA?

Accepted Answer

A)  To provide EU citizens with a right of privacy with respect to how their personal information is collected, used, or disclosed by an organization 
B)  To provide Canadian citizens with a right of privacy with respect to how their personal information is collected, used, or disclosed by an organization 
C)  To provide US citizens with a right of privacy with respect to how their personal information is collected, used, or disclosed by an organization 
D)  All of the choices are correct 
A)  To provide EU citizens with a right of privacy with respect to how their personal information is collected, used, or disclosed by an organization 
B)  To provide Canadian citizens with a right of privacy with respect to how their personal information is collected, used, or disclosed by an organization 
C)  To provide US citizens with a right of privacy with respect to how their personal information is collected, used, or disclosed by an organization 
D)  All of the choices are correct

Question 10

The Information Technology Infrastructure Library (ITIL) is a framework provided by the government of the United Kingdom and offers eight sets of management procedures.

Accepted Answer

A) True 
 B)False

Question 11

Which company began a pilot project that gives employees about $1,000 to spend on productivity-enhancing tools in addition to standard issue equipment?

Accepted Answer

A)  CloudNine Communications 
B)  BP 
C)  McDonalds 
D)  All of the choices are correct 
A)  CloudNine Communications 
B)  BP 
C)  McDonalds 
D)  All of the choices are correct

Question 12

Which of the following is not a political business challenge?

Accepted Answer

A)  Differences in social attitudes 
B)  Rules surrounding data transfer across national boundaries 
C)  Regulations surrounding data transfer across national boundaries 
D)  All of the choices are correct. 
A)  Differences in social attitudes 
B)  Rules surrounding data transfer across national boundaries 
C)  Regulations surrounding data transfer across national boundaries 
D)  All of the choices are correct.

Question 13

What is a framework provided by the government of the United Kingdom and offers eight sets of management procedures?

Accepted Answer

A)  CoBIT Information Systems Audit and Control Association 
B)  Information Technology Infrastructure Library 
C)  Committee of Sponsoring Organizations 
D)  Capability Maturity Model Integration Method 
A)  CoBIT Information Systems Audit and Control Association 
B)  Information Technology Infrastructure Library 
C)  Committee of Sponsoring Organizations 
D)  Capability Maturity Model Integration Method

Question 14

Describe governance and compliance and the associated frameworks an organization can implement.

Accepted Answer

Governance is a method or system of gove

Question 15

Which of the following is true in regards to the United States?

Accepted Answer

A)  Information privacy is not highly legislated nor regulated 
B)  Information privacy is highly legislated and regulated 
C)  Information privacy is highly legislated, but not regulated 
D)  All of these depending on the type of information 
A)  Information privacy is not highly legislated nor regulated 
B)  Information privacy is highly legislated and regulated 
C)  Information privacy is highly legislated, but not regulated 
D)  All of these depending on the type of information

Question 16

Which of the following is one of the fundamental issues surrounding the struggle between Internet censorship and openness?

Accepted Answer

A)  Controlling the conduits 
B)  Filtering the flows 
C)  Punishing the purveyors 
D)  All of the choices are correct 
A)  Controlling the conduits 
B)  Filtering the flows 
C)  Punishing the purveyors 
D)  All of the choices are correct

Question 17

Which of the following describes the benefits of IT governance?

Accepted Answer

A)  Places structure around how organizations align IT strategy with business strategy 
B)  Ensures companies stay on track to achieve their strategies and goals 
C)  Implementing good ways to measure IT's performance 
D)  All of the choices are correct 
A)  Places structure around how organizations align IT strategy with business strategy 
B)  Ensures companies stay on track to achieve their strategies and goals 
C)  Implementing good ways to measure IT's performance 
D)  All of the choices are correct

Question 18

Which act protects health insurance information?

Accepted Answer

A)  HIPAA 
B)  COPPA 
C)  CIPPA 
D)  All of the choices are correct 
A)  HIPAA 
B)  COPPA 
C)  CIPPA 
D)  All of the choices are correct

Question 19

Capability Maturity Model Integration method (CMMI) is a process improvement approach that contains 22 process areas. It is divided into appraisal, evaluation, and structure.

Accepted Answer

A) True 
 B)False

Question 20

Describe the four global IT business drivers which should be included in all IT strategies.

Accepted Answer

Global IT business strategies must inclu

Exam 30: Building a Customer-Centric Organizationcustomer Relationship Management

What refers to the effects of geography on the economic realities of international business activities?

HIPPA is a federal law established in 1998 that applies to the collection of personal information from American children who are under 13 years of age.

What is the name of the highly publicized survey administered by the Institute for Citizen-Centered Services and the Institute for Public Administration in Canada?

Identify global system development issues organizations should understand prior to building a global system.

Which company had an employee's spouse load file-sharing software onto a company laptop creating a security hole that appears to have compromised the names and Social Security numbers 17,000 current and former employees?

What are the factors included in the global collaboration category of global IT business drivers?

Which of the following industries has technology changed the way business is performed?

What is the key driver for governance and compliance?

What is the purpose of PIPEDA?

The Information Technology Infrastructure Library (ITIL) is a framework provided by the government of the United Kingdom and offers eight sets of management procedures.

Which company began a pilot project that gives employees about $1,000 to spend on productivity-enhancing tools in addition to standard issue equipment?

Which of the following is not a political business challenge?

What is a framework provided by the government of the United Kingdom and offers eight sets of management procedures?

Describe governance and compliance and the associated frameworks an organization can implement.

Which of the following is true in regards to the United States?

Which of the following is one of the fundamental issues surrounding the struggle between Internet censorship and openness?

Which of the following describes the benefits of IT governance?

Which act protects health insurance information?

Capability Maturity Model Integration method (CMMI) is a process improvement approach that contains 22 process areas. It is divided into appraisal, evaluation, and structure.

Describe the four global IT business drivers which should be included in all IT strategies.

Business Driven Technology

Identifying Competitive Advantages

Strategic Initiatives for Implementing Competitive Advantages

Measuring the Success of Strategic Initiatives

Organizational Structures That Support Strategic Initiatives

Valuing and Storing Organizational Informationdatabases

Accessing Organizational Informationdata Warehouses

Understanding Big Data and Its Impact on Business

Enabling the Organizationdecision Making

Extending the Organizationsupply Chain Management

Building a Customer-Centric Organizationcustomer Relationship Management

Integrating the Organization From End to Endenterprise Resource Planning

Creating Innovative Organizations

Ebusiness

Creating Collaborative Partnerships

Integrating Wireless Technology in Business

Developing Software to Streamline Operations

Methodologies for Supporting Agile Organizations

Managing Organizational Projects

Business Driven Technology

Identifying Competitive Advantages

Strategic Initiatives for Implementing Competitive Advantages

Measuring the Success of Strategic Initiatives

Organizational Structures That Support Strategic Initiatives

Valuing and Storing Organizational Informationdatabases

Accessing Organizational Informationdata Warehouses

Understanding Big Data and Its Impact on Business

Enabling the Organizationdecision Making

Extending the Organizationsupply Chain Management

Integrating the Organization From End to Endenterprise Resource Planning

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