Question 1

What is deperimeterization?

Accepted Answer

A)  Occurs when an organization moves employees outside its network 
B)  Occurs when an organization moves partners and suppliers outside its firewall 
C)  Occurs when an organization moves partners and suppliers outside its network 
D)  Occurs when an organization moves employees outside its firewall 
A)  Occurs when an organization moves employees outside its network 
B)  Occurs when an organization moves partners and suppliers outside its firewall 
C)  Occurs when an organization moves partners and suppliers outside its network 
D)  Occurs when an organization moves employees outside its firewall

Question 2

What IT governance focus area ensures the IT department delivers the promised benefits for every project or investment?

Accepted Answer

A)  Strategic alignment 
B)  Risk management 
C)  Resource management 
D)  Value delivery 
A)  Strategic alignment 
B)  Risk management 
C)  Resource management 
D)  Value delivery

Question 3

What are the factors included in the global operations and resources category of global IT business drivers?

Accepted Answer

A)  Common equipment, facilities, assembly processes, and people are shared by a global company and IT can track shared resources 
B)  The knowledge and expertise of colleagues in a global company can only be accessed, shared, and organized by global IT systems 
C)  Customers who travel anywhere or companies with global operations and global IT systems help provide fast, convenient, homogeneous service 
D)  Products are the same worldwide and global IT can help manage worldwide marketing, sales, and quality control 
A)  Common equipment, facilities, assembly processes, and people are shared by a global company and IT can track shared resources 
B)  The knowledge and expertise of colleagues in a global company can only be accessed, shared, and organized by global IT systems 
C)  Customers who travel anywhere or companies with global operations and global IT systems help provide fast, convenient, homogeneous service 
D)  Products are the same worldwide and global IT can help manage worldwide marketing, sales, and quality control

Question 4

Which of the following is one of the rights granted to European Union members under the directive on the protection of personal data grants?

Accepted Answer

A)  The right to know the course of personal data processing and the purposes of such processing 
B)  The right to access and/or rectify inaccuracies in one's own personal data 
C)  The right to disallow the use of personal data 
D)  All of the choices are correct 
A)  The right to know the course of personal data processing and the purposes of such processing 
B)  The right to access and/or rectify inaccuracies in one's own personal data 
C)  The right to disallow the use of personal data 
D)  All of the choices are correct

Question 5

Which of the following is the key result from the highly publicized survey administered by the Institute for Citizen-Centered Services and the Institute for Public Administration in Canada?

Accepted Answer

A)  Key driver that directly impacts online transactions is ease of finding information 
B)  Key drivers that directly impact online transactions are site navigation and visual appeal 
C)  Key drivers that directly impact online transactions are security and privacy 
D)  Key drivers that directly impact online transactions are access and sharing 
A)  Key driver that directly impacts online transactions is ease of finding information 
B)  Key drivers that directly impact online transactions are site navigation and visual appeal 
C)  Key drivers that directly impact online transactions are security and privacy 
D)  Key drivers that directly impact online transactions are access and sharing

Question 6

In which of the following countries is Internet access banned or subject to tight limitation through government-controlled ISPs?

Accepted Answer

A)  Burma 
B)  Libya 
C)  Syria 
D)  All of the choices are correct 
A)  Burma 
B)  Libya 
C)  Syria 
D)  All of the choices are correct

Question 7

What is the definition of geoeconomic?

Accepted Answer

A)  Geopolitical and environmental business challenges 
B)  Geopolitical and economic business challenges 
C)  Geographic and environmental business challenges 
D)  Geographic and economic business challenges 
A)  Geopolitical and environmental business challenges 
B)  Geopolitical and economic business challenges 
C)  Geographic and environmental business challenges 
D)  Geographic and economic business challenges

Question 8

Explain the many different global information issues an organization might encounter as they conduct business abroad.

Accepted Answer

For many years, global data access issue

Question 9

Which of the following represents the five focus areas from the IT Governance Institute?

Accepted Answer

A)  Strategic alignment, IT management, performance management, service delivery, product delivery 
B)  Resource alignment, resource management, resource management, supply management, value delivery 
C)  Strategic alignment, risk management, performance measures, resource management, value delivery 
D)  IT alignment, risk strategy, performance architecture, service delivery, value delivery 
A)  Strategic alignment, IT management, performance management, service delivery, product delivery 
B)  Resource alignment, resource management, resource management, supply management, value delivery 
C)  Strategic alignment, risk management, performance measures, resource management, value delivery 
D)  IT alignment, risk strategy, performance architecture, service delivery, value delivery

Question 10

Which company created several different websites to respond to sensitive cultural differences?

Accepted Answer

A)  PIPEDA 
B)  Pfizer 
C)  McDonalds 
D)  All of the choices are correct. 
A)  PIPEDA 
B)  Pfizer 
C)  McDonalds 
D)  All of the choices are correct.

Question 11

Which act protects children's privacy of personal information from American children who are under 13 years of age?

Accepted Answer

A)  HIPAA 
B)  COPPA 
C)  CIPPA 
D)  All of the choices are correct 
A)  HIPAA 
B)  COPPA 
C)  CIPPA 
D)  All of the choices are correct

Question 12

What clearly dominates as the primary problem hindering international telecommunication issues as reported by IT executives at 300 Fortune 500 multinational companies?

Accepted Answer

A)  Economic issues dominate 
B)  Political issues dominate 
C)  Technology issues dominate 
D)  All of the choices are correct 
A)  Economic issues dominate 
B)  Political issues dominate 
C)  Technology issues dominate 
D)  All of the choices are correct

Question 13

What concerns the legal right or general expectation of individuals, groups, or institutions to determine for themselves when and to what extent information about them is communicated to others?

Accepted Answer

A)  Transborder data flows 
B)  Deperimeterization 
C)  Information privacy 
D)  Information security 
A)  Transborder data flows 
B)  Deperimeterization 
C)  Information privacy 
D)  Information security

Question 14

Explain the cultural, political, and geoeconomic challenges facing global businesses.

Accepted Answer

Cultural business challenges include dif

Question 15

What IT governance focus area puts structure around measuring business performance, such as a balanced scorecard, which uses both qualitative and quantitative measures?

Accepted Answer

A)  Strategic alignment 
B)  Performance measures 
C)  Resource management 
D)  Value delivery 
A)  Strategic alignment 
B)  Performance measures 
C)  Resource management 
D)  Value delivery

Question 16

What is a method or system of government for management or control?

Accepted Answer

A)  Geoeconomic 
B)  Governance 
C)  Compliance 
D)  ISACA 
A)  Geoeconomic 
B)  Governance 
C)  Compliance 
D)  ISACA

Question 17

What are the factors included in the global products category of global IT business drivers?

Accepted Answer

A)  Common equipment, facilities, assembly processes, and people are shared by a global company and IT can track shared resources 
B)  The knowledge and expertise of colleagues in a global company can only be accessed, shared, and organized by global IT systems 
C)  Customers who travel anywhere or companies with global operations and global IT systems help provide fast, convenient, homogeneous service 
D)  Products are the same worldwide and global IT can help manage worldwide marketing, sales, and quality control 
A)  Common equipment, facilities, assembly processes, and people are shared by a global company and IT can track shared resources 
B)  The knowledge and expertise of colleagues in a global company can only be accessed, shared, and organized by global IT systems 
C)  Customers who travel anywhere or companies with global operations and global IT systems help provide fast, convenient, homogeneous service 
D)  Products are the same worldwide and global IT can help manage worldwide marketing, sales, and quality control

Question 18

Information privacy concerns the legal right or general expectation of individuals, groups, or institutions to determine for themselves when and to what extent information about them is communicated to others.

Accepted Answer

A) True 
 B)False

Question 19

Transborder data flows occur when an organization moves employees outside its firewall, a growing movement to change the way corporations address technology security.

Accepted Answer

A) True 
 B)False

Question 20

What are the four global IT business drivers that should be included in all global IT business strategies?

Accepted Answer

A)  Global customers, global products, global pricing, global supply 
B)  Global partners, global pricing, global operations, global resources 
C)  Global suppliers, global pricing, global operations, global collaboration 
D)  Global customers, global products, global operations and resources, global collaboration 
A)  Global customers, global products, global pricing, global supply 
B)  Global partners, global pricing, global operations, global resources 
C)  Global suppliers, global pricing, global operations, global collaboration 
D)  Global customers, global products, global operations and resources, global collaboration

Exam 30: Building a Customer-Centric Organizationcustomer Relationship Management

What is deperimeterization?

What IT governance focus area ensures the IT department delivers the promised benefits for every project or investment?

What are the factors included in the global operations and resources category of global IT business drivers?

Which of the following is one of the rights granted to European Union members under the directive on the protection of personal data grants?

Which of the following is the key result from the highly publicized survey administered by the Institute for Citizen-Centered Services and the Institute for Public Administration in Canada?

In which of the following countries is Internet access banned or subject to tight limitation through government-controlled ISPs?

What is the definition of geoeconomic?

Explain the many different global information issues an organization might encounter as they conduct business abroad.

Which of the following represents the five focus areas from the IT Governance Institute?

Which company created several different websites to respond to sensitive cultural differences?

Which act protects children's privacy of personal information from American children who are under 13 years of age?

What clearly dominates as the primary problem hindering international telecommunication issues as reported by IT executives at 300 Fortune 500 multinational companies?

What concerns the legal right or general expectation of individuals, groups, or institutions to determine for themselves when and to what extent information about them is communicated to others?

Explain the cultural, political, and geoeconomic challenges facing global businesses.

What IT governance focus area puts structure around measuring business performance, such as a balanced scorecard, which uses both qualitative and quantitative measures?

What is a method or system of government for management or control?

What are the factors included in the global products category of global IT business drivers?

Information privacy concerns the legal right or general expectation of individuals, groups, or institutions to determine for themselves when and to what extent information about them is communicated to others.

Transborder data flows occur when an organization moves employees outside its firewall, a growing movement to change the way corporations address technology security.

What are the four global IT business drivers that should be included in all global IT business strategies?

Business Driven Technology

Identifying Competitive Advantages

Strategic Initiatives for Implementing Competitive Advantages

Measuring the Success of Strategic Initiatives

Organizational Structures That Support Strategic Initiatives

Valuing and Storing Organizational Informationdatabases

Accessing Organizational Informationdata Warehouses

Understanding Big Data and Its Impact on Business

Enabling the Organizationdecision Making

Extending the Organizationsupply Chain Management

Building a Customer-Centric Organizationcustomer Relationship Management

Integrating the Organization From End to Endenterprise Resource Planning

Creating Innovative Organizations

Ebusiness

Creating Collaborative Partnerships

Integrating Wireless Technology in Business

Developing Software to Streamline Operations

Methodologies for Supporting Agile Organizations

Managing Organizational Projects