Question 1

________ ideas are ideas that focus on invention relating to the way in which the organization is supervised.

Accepted Answer

A) Management 
B) Process 
C) Technology 
D) Service 
E) Product 
A) Management 
B) Process 
C) Technology 
D) Service 
E) Product

Question 2

Creative thinking under extreme time pressure is unlikely when people feel as if they are on ________.

Accepted Answer

A) a stroll in the park 
B) a mission 
C) autopilot 
D) an expedition 
E) a treadmill 
A) a stroll in the park 
B) a mission 
C) autopilot 
D) an expedition 
E) a treadmill

Question 3

________ determines how flexibly and imaginatively individuals approach problems.

Accepted Answer

A) Expertise 
B) Creative thinking 
C) Confidence 
D) Knowledge 
E) Motivation 
A) Expertise 
B) Creative thinking 
C) Confidence 
D) Knowledge 
E) Motivation

Question 4

What is total quality management? Give a brief history of the evolution of total quality management and the principles behind the concept.

Accepted Answer

Total quality management (TQM)is the con

Question 5

Which one of the following is an example of a topic that process ideas encompass in the invention stage of the innovation process?

Accepted Answer

A) redesigning workstations to make workers more productive 
B) improving human resource management 
C) changing organizational leadership 
D) promoting products in the marketplace 
E) distributing,packaging,and advertising products 
A) redesigning workstations to make workers more productive 
B) improving human resource management 
C) changing organizational leadership 
D) promoting products in the marketplace 
E) distributing,packaging,and advertising products

Question 6

Which one of the following characteristics is attributed to employees who,according to the time-pressure/creativity matrix,feel as if they are on an expedition?

Accepted Answer

A) showing creative thinking that is more oriented toward generating or exploring ideas than identifying problems 
B) tending to have more meetings and discussions with groups rather than with individuals 
C) receiving little encouragement from senior management to be creative 
D) experiencing highly fragmented workdays,with many different activities 
E) feeling more pressed for time than when they are "on a mission" even though they work the same number of hours 
A) showing creative thinking that is more oriented toward generating or exploring ideas than identifying problems 
B) tending to have more meetings and discussions with groups rather than with individuals 
C) receiving little encouragement from senior management to be creative 
D) experiencing highly fragmented workdays,with many different activities 
E) feeling more pressed for time than when they are "on a mission" even though they work the same number of hours

Question 7

Managers today need to be aware quality is not just determined at the end of a production line.Which one of the following quality attributes is determined by customers' perception of an organization?

Accepted Answer

A) decreased liability costs 
B) positive company image 
C) lower costs 
D) higher market share 
E) increased profitability 
A) decreased liability costs 
B) positive company image 
C) lower costs 
D) higher market share 
E) increased profitability

Question 8

What are the seven principles of reengineering improvements,as outlined by Michael Hammer?

Accepted Answer

Principle 1: Organize around outcomes,no

Question 9

Which one of the following statements is true of the reengineering improvements process?

Accepted Answer

A) The reengineering approach prescribes that those who use the output of a process should perform the process themselves. 
B) Reengineering improvements involves making several sequential improvements in quality one thing at a time. 
C) Reengineering improvements dictates that organizations separate decision authority from the actual work. 
D) In contrast to incremental improvements,reengineering does away with the concept of teams representing the functional units in the process to be reengineered. 
E) Hammer's model of reengineering improvements recommends that information-processing work must be insulated from the real work involved in producing the information. 
A) The reengineering approach prescribes that those who use the output of a process should perform the process themselves. 
B) Reengineering improvements involves making several sequential improvements in quality one thing at a time. 
C) Reengineering improvements dictates that organizations separate decision authority from the actual work. 
D) In contrast to incremental improvements,reengineering does away with the concept of teams representing the functional units in the process to be reengineered. 
E) Hammer's model of reengineering improvements recommends that information-processing work must be insulated from the real work involved in producing the information.

Question 10

________ is the step of the innovation process in which a newly implemented idea is tracked to determine if and when the idea should be improved or terminated.

Accepted Answer

A) Integrating 
B) Monitoring 
C) Diffusing 
D) Inventing 
E) Developing 
A) Integrating 
B) Monitoring 
C) Diffusing 
D) Inventing 
E) Developing

Question 11

Which one of the following steps in the innovation process involves making a new idea practical?

Accepted Answer

A) inventing 
B) developing 
C) diffusing 
D) integrating 
E) monitoring 
A) inventing 
B) developing 
C) diffusing 
D) integrating 
E) monitoring

Question 12

In the incremental improvement process,after the improvement "theme" has been identified,the next step is to ________.

Accepted Answer

A) identify benchmarks 
B) organize a quality improvement team 
C) perform an analysis of current performance 
D) undertake a pilot study 
E) identify how improvement is required 
A) identify benchmarks 
B) organize a quality improvement team 
C) perform an analysis of current performance 
D) undertake a pilot study 
E) identify how improvement is required

Question 13

Janice is an employee at Bob's Burgers.Since she has the basic abilities needed to perform her job,she can be said to have which one of the following key components of creativity?

Accepted Answer

A) creative thinking 
B) application 
C) motivation 
D) expertise 
E) diligence 
A) creative thinking 
B) application 
C) motivation 
D) expertise 
E) diligence

Question 14

________ is commonly discussed as a critical resource that fuels creativity in organization members.

Accepted Answer

A) Knowledge 
B) Relevant skill 
C) Motivation 
D) Innovation 
E) Appropriate amounts of time 
A) Knowledge 
B) Relevant skill 
C) Motivation 
D) Innovation 
E) Appropriate amounts of time

Question 15

Which one of the following characteristics is typically attributed to a creative person?

Accepted Answer

A) unemotional 
B) orthodox 
C) moderately concerned with failure 
D) extroverted 
E) intolerant of ambiguity 
A) unemotional 
B) orthodox 
C) moderately concerned with failure 
D) extroverted 
E) intolerant of ambiguity

Question 16

An organization that is innovative but not creative is characterized by a fertile source of good ideas,but lacking in the ability to make the ideas tangible.

Accepted Answer

A) True 
 B)False

Question 17

Which one of the following statements best corresponds to the integrating step of the innovation process?

Accepted Answer

A) Netflix decides to deliver television shows and movies digitally through Internet streaming. 
B) Netflix must determine which shows will be produced,where it will be filmed,which actors will star in the shows,and who will direct the actors. 
C) Netflix customers would be shown the first episodes of a series to determine the show's utility and worth to customers. 
D) Netflix management makes the series an established component of the company's product line. 
E) Netflix considers feedback from viewers and the effect of the series on profits to determine whether the series should be continued or canned. 
A) Netflix decides to deliver television shows and movies digitally through Internet streaming. 
B) Netflix must determine which shows will be produced,where it will be filmed,which actors will star in the shows,and who will direct the actors. 
C) Netflix customers would be shown the first episodes of a series to determine the show's utility and worth to customers. 
D) Netflix management makes the series an established component of the company's product line. 
E) Netflix considers feedback from viewers and the effect of the series on profits to determine whether the series should be continued or canned.

Question 18

________ is a component of creativity that refers to everything an individual knows and can do in the broad domain of his or her work.

Accepted Answer

A) Creative thinking 
B) Reasoning 
C) Expertise 
D) Perception 
E) Motivation 
A) Creative thinking 
B) Reasoning 
C) Expertise 
D) Perception 
E) Motivation

Question 19

Managers can ensure the generation of creativity by making work groups more diverse.

Accepted Answer

A) True 
 B)False

Question 20

How are innovation and creativity connected?

Accepted Answer

Confusion often exists in organizations

________ ideas are ideas that focus on invention relating to the way in which the organization is supervised.

Creative thinking under extreme time pressure is unlikely when people feel as if they are on ________.

________ determines how flexibly and imaginatively individuals approach problems.

What is total quality management? Give a brief history of the evolution of total quality management and the principles behind the concept.

Which one of the following is an example of a topic that process ideas encompass in the invention stage of the innovation process?

Which one of the following characteristics is attributed to employees who,according to the time-pressure/creativity matrix,feel as if they are on an expedition?

Managers today need to be aware quality is not just determined at the end of a production line.Which one of the following quality attributes is determined by customers' perception of an organization?

What are the seven principles of reengineering improvements,as outlined by Michael Hammer?

Which one of the following statements is true of the reengineering improvements process?

________ is the step of the innovation process in which a newly implemented idea is tracked to determine if and when the idea should be improved or terminated.

Which one of the following steps in the innovation process involves making a new idea practical?

In the incremental improvement process,after the improvement "theme" has been identified,the next step is to ________.

Janice is an employee at Bob's Burgers.Since she has the basic abilities needed to perform her job,she can be said to have which one of the following key components of creativity?

________ is commonly discussed as a critical resource that fuels creativity in organization members.

Which one of the following characteristics is typically attributed to a creative person?

An organization that is innovative but not creative is characterized by a fertile source of good ideas,but lacking in the ability to make the ideas tangible.

Which one of the following statements best corresponds to the integrating step of the innovation process?

________ is a component of creativity that refers to everything an individual knows and can do in the broad domain of his or her work.

Managers can ensure the generation of creativity by making work groups more diverse.

How are innovation and creativity connected?

Introducing Modern Management: Concepts and Skills

Management and Entrepreneurship: Handling Start-Ups and New Ventures

Managers,society,and Sustainability

Management and Diversity

Managing in the Global Arena

Plans and Planning Tools

Making Decisions

Strategic Planning: Strategies, tactics, and Competitive Dynamics

Fundamentals of Organizing

Responsibility, authority, and Delegation

Human Resource Management

Changing Organizations

Influencing and Communication

Leadership

Motivation

Groups and Teams

Managing Organization Culture

Controlling,information,and Technology

Production and Control

Filters

Exam 6: Encouraging Creativity and Innovation

________ ideas are ideas that focus on invention relating to the way in which the organization is supervised.

Creative thinking under extreme time pressure is unlikely when people feel as if they are on ________.

________ determines how flexibly and imaginatively individuals approach problems.

What is total quality management? Give a brief history of the evolution of total quality management and the principles behind the concept.

Which one of the following is an example of a topic that process ideas encompass in the invention stage of the innovation process?

Which one of the following characteristics is attributed to employees who,according to the time-pressure/creativity matrix,feel as if they are on an expedition?

Managers today need to be aware quality is not just determined at the end of a production line.Which one of the following quality attributes is determined by customers' perception of an organization?

What are the seven principles of reengineering improvements,as outlined by Michael Hammer?

Which one of the following statements is true of the reengineering improvements process?

________ is the step of the innovation process in which a newly implemented idea is tracked to determine if and when the idea should be improved or terminated.

Which one of the following steps in the innovation process involves making a new idea practical?

In the incremental improvement process,after the improvement "theme" has been identified,the next step is to ________.

Janice is an employee at Bob's Burgers.Since she has the basic abilities needed to perform her job,she can be said to have which one of the following key components of creativity?

________ is commonly discussed as a critical resource that fuels creativity in organization members.

Which one of the following characteristics is typically attributed to a creative person?

An organization that is innovative but not creative is characterized by a fertile source of good ideas,but lacking in the ability to make the ideas tangible.

Which one of the following statements best corresponds to the integrating step of the innovation process?

________ is a component of creativity that refers to everything an individual knows and can do in the broad domain of his or her work.

Managers can ensure the generation of creativity by making work groups more diverse.

How are innovation and creativity connected?

Introducing Modern Management: Concepts and Skills

Management and Entrepreneurship: Handling Start-Ups and New Ventures

Managers,society,and Sustainability

Management and Diversity

Managing in the Global Arena

Plans and Planning Tools

Making Decisions

Strategic Planning: Strategies, tactics, and Competitive Dynamics

Fundamentals of Organizing

Responsibility, authority, and Delegation

Human Resource Management

Changing Organizations

Influencing and Communication

Leadership

Motivation

Groups and Teams

Managing Organization Culture

Controlling,information,and Technology

Production and Control

Filters