Question 1

Which one of the following is characteristic of a person who is more likely to think creatively under low time pressure?

Accepted Answer

A) He or she experiences a highly fragmented workday,with many different activities. 
B) He or she does not get the sense that the work he or she is doing is important. 
C) He or she feels more pressed for time than when "on a mission" even though the work was for the same number of hours. 
D) He or she tends to collaborate with one person rather than with a group. 
E) He or she experiences lots of last-minute changes in plans and schedules. 
A) He or she experiences a highly fragmented workday,with many different activities. 
B) He or she does not get the sense that the work he or she is doing is important. 
C) He or she feels more pressed for time than when "on a mission" even though the work was for the same number of hours. 
D) He or she tends to collaborate with one person rather than with a group. 
E) He or she experiences lots of last-minute changes in plans and schedules.

Question 2

According to the time-pressure/creativity matrix,people who feel as if they are on autopilot ________.

Accepted Answer

A) focus on one activity for a significant part of the day because they are undisturbed or protected 
B) believe that they are doing important work and report feeling positively challenged by and involved in the work 
C) show creative thinking that is equally oriented toward identifying problems and generating or exploring ideas 
D) receive little encouragement from senior management to be creative 
E) tend to collaborate with one person rather than with a group 
A) focus on one activity for a significant part of the day because they are undisturbed or protected 
B) believe that they are doing important work and report feeling positively challenged by and involved in the work 
C) show creative thinking that is equally oriented toward identifying problems and generating or exploring ideas 
D) receive little encouragement from senior management to be creative 
E) tend to collaborate with one person rather than with a group

Question 3

Describe the importance of creativity in organizations.

Accepted Answer

Creativity involves seeing issues from d

Question 4

________ is presented as the degree of excellence on which products or services can be ranked on the basis of selected features.

Accepted Answer

A) Design 
B) Quality 
C) Aesthetics 
D) Practicality 
E) Novelty 
A) Design 
B) Quality 
C) Aesthetics 
D) Practicality 
E) Novelty

Question 5

According to the time-pressure/creativity matrix,if employees feel like they are on a treadmill,they are most likely to ________.

Accepted Answer

A) receive little encouragement from senior management to be creative 
B) focus on one activity for a significant part of the day because they are undisturbed or protected 
C) collaborate with one person rather than with a group 
D) experience a highly fragmented workday,with many different activities 
E) believe that they are doing important work and report feeling positively challenged by the work 
A) receive little encouragement from senior management to be creative 
B) focus on one activity for a significant part of the day because they are undisturbed or protected 
C) collaborate with one person rather than with a group 
D) experience a highly fragmented workday,with many different activities 
E) believe that they are doing important work and report feeling positively challenged by the work

Question 6

Successful TQM efforts typically result in ________.

Accepted Answer

A) diverse work groups 
B) retention of creative employees 
C) enriched innovation 
D) improved technology ideas 
E) lower product liability costs 
A) diverse work groups 
B) retention of creative employees 
C) enriched innovation 
D) improved technology ideas 
E) lower product liability costs

Question 7

Which one of the following is an extrinsic source of motivation for a creative individual?

Accepted Answer

A) passion related to a situation 
B) personal interest 
C) desire to succeed 
D) organizational rewards 
E) challenge of the work 
A) passion related to a situation 
B) personal interest 
C) desire to succeed 
D) organizational rewards 
E) challenge of the work

Question 8

An organization seeking to increase creativity in its employees should have ________ established to work in conjunction with the employees' work.

Accepted Answer

A) autonomy 
B) leadership 
C) plans 
D) responsibility 
E) systems support 
A) autonomy 
B) leadership 
C) plans 
D) responsibility 
E) systems support

Question 9

According to the reengineering improvements process,work should be organized around outcomes rather than tasks.

Accepted Answer

A) True 
 B)False

Question 10

What are the benefits that an organization can enjoy by successfully offering high-quality products and services to the marketplace?

Accepted Answer

Producing high-quality products is not a

Question 11

________ is the ability to generate original ideas or new perspectives on existing ideas.

Accepted Answer

A) Logical thinking 
B) Interpretation 
C) Creativity 
D) Perception 
E) Comprehension 
A) Logical thinking 
B) Interpretation 
C) Creativity 
D) Perception 
E) Comprehension

Question 12

________ involves taking a concept or a product created for a very specific use and extending it to a new,often larger,audience.

Accepted Answer

A) Inventing 
B) Developing 
C) Reverse innovation 
D) Diffusing 
E) Integrating 
A) Inventing 
B) Developing 
C) Reverse innovation 
D) Diffusing 
E) Integrating

Question 13

Using videoconferencing to help organization members across the globe communicate more effectively is an example of a(n)________.

Accepted Answer

A) management idea 
B) infrastructure idea 
C) technology idea 
D) process idea 
E) product idea 
A) management idea 
B) infrastructure idea 
C) technology idea 
D) process idea 
E) product idea

Question 14

________ is defined as the step of the innovation process that puts a new idea to use by end users or customers.

Accepted Answer

A) Diffusing 
B) Inventing 
C) Developing 
D) Monitoring 
E) Integrating 
A) Diffusing 
B) Inventing 
C) Developing 
D) Monitoring 
E) Integrating

Question 15

Which one of the following is a consequence of organizational activities that contribute to product quality?

Accepted Answer

A) lower market share 
B) lower warranty costs 
C) greater rework and scrap costs 
D) greater liability costs 
E) higher manufacturing costs 
A) lower market share 
B) lower warranty costs 
C) greater rework and scrap costs 
D) greater liability costs 
E) higher manufacturing costs

Question 16

Which one of the following steps of the innovation process establishes a new idea that could help the organization be more successful?

Accepted Answer

A) developing 
B) diffusing 
C) inventing 
D) integrating 
E) monitoring 
A) developing 
B) diffusing 
C) inventing 
D) integrating 
E) monitoring

Question 17

According to Deming,which one of the following is a creative idea for enhancing organizational success?

Accepted Answer

A) Create relevant policies on quality management that are clear and unambiguous. 
B) Develop communications systems that allow managers to respond immediately to quality issues. 
C) Encourage self-development of workers as more useful players in maintaining quality. 
D) Begin each management meeting with a factual and financial review of quality. 
E) Dedicate the quality management function to measuring conformance to requirements. 
A) Create relevant policies on quality management that are clear and unambiguous. 
B) Develop communications systems that allow managers to respond immediately to quality issues. 
C) Encourage self-development of workers as more useful players in maintaining quality. 
D) Begin each management meeting with a factual and financial review of quality. 
E) Dedicate the quality management function to measuring conformance to requirements.

Question 18

________ provides an employee with the vigilance and persistence necessary to generate creative solutions to complex organizational problems.

Accepted Answer

A) Expertise 
B) Creative thinking 
C) Motivation 
D) Knowledge 
E) Affirmation 
A) Expertise 
B) Creative thinking 
C) Motivation 
D) Knowledge 
E) Affirmation

Question 19

Wayne Thomas has recently taken over as head of quality assurance at Talladega Motors with the aim to overhaul the quality improvement procedures in place.After extensive studies conducted on the operations of the organization,Wayne decides that the company will have to proceed with a reengineering approach for quality improvement.Which one of the following actions is Wayne most likely to initiate in keeping with the decision to reengineer the quality management system?

Accepted Answer

A) reorganizing work around different tasks,such as procurement,assembly,and testing 
B) outsourcing the purchasing and accounting functions of the production department in order to streamline the production process 
C) providing each of the company's five manufacturing plants with an autonomous purchasing department to improve responsiveness to local manufacturing needs 
D) building control into the process by vesting greater decision-making authority with divisional supervisors at the manufacturing plants 
E) segregating the production processes for engines,chassis,and other spares,and assembling the final product only at the final stage 
A) reorganizing work around different tasks,such as procurement,assembly,and testing 
B) outsourcing the purchasing and accounting functions of the production department in order to streamline the production process 
C) providing each of the company's five manufacturing plants with an autonomous purchasing department to improve responsiveness to local manufacturing needs 
D) building control into the process by vesting greater decision-making authority with divisional supervisors at the manufacturing plants 
E) segregating the production processes for engines,chassis,and other spares,and assembling the final product only at the final stage

Question 20

Which one of the following is an example of a topic that product ideas encompass in the invention stage of the innovation process?

Accepted Answer

A) redesigning workstations to make workers more productive 
B) pricing,packaging,and distribution 
C) changing organizational leadership 
D) refining competitive strategy 
E) improving human resource management 
A) redesigning workstations to make workers more productive 
B) pricing,packaging,and distribution 
C) changing organizational leadership 
D) refining competitive strategy 
E) improving human resource management

Which one of the following is characteristic of a person who is more likely to think creatively under low time pressure?

According to the time-pressure/creativity matrix,people who feel as if they are on autopilot ________.

Describe the importance of creativity in organizations.

________ is presented as the degree of excellence on which products or services can be ranked on the basis of selected features.

According to the time-pressure/creativity matrix,if employees feel like they are on a treadmill,they are most likely to ________.

Successful TQM efforts typically result in ________.

Which one of the following is an extrinsic source of motivation for a creative individual?

An organization seeking to increase creativity in its employees should have ________ established to work in conjunction with the employees' work.

According to the reengineering improvements process,work should be organized around outcomes rather than tasks.

What are the benefits that an organization can enjoy by successfully offering high-quality products and services to the marketplace?

________ is the ability to generate original ideas or new perspectives on existing ideas.

________ involves taking a concept or a product created for a very specific use and extending it to a new,often larger,audience.

Using videoconferencing to help organization members across the globe communicate more effectively is an example of a(n)________.

________ is defined as the step of the innovation process that puts a new idea to use by end users or customers.

Which one of the following is a consequence of organizational activities that contribute to product quality?

Which one of the following steps of the innovation process establishes a new idea that could help the organization be more successful?

According to Deming,which one of the following is a creative idea for enhancing organizational success?

________ provides an employee with the vigilance and persistence necessary to generate creative solutions to complex organizational problems.

Which one of the following is an example of a topic that product ideas encompass in the invention stage of the innovation process?

Introducing Modern Management: Concepts and Skills

Management and Entrepreneurship: Handling Start-Ups and New Ventures

Managers,society,and Sustainability

Management and Diversity

Managing in the Global Arena

Plans and Planning Tools

Making Decisions

Strategic Planning: Strategies, tactics, and Competitive Dynamics

Fundamentals of Organizing

Responsibility, authority, and Delegation

Human Resource Management

Changing Organizations

Influencing and Communication

Leadership

Motivation

Groups and Teams

Managing Organization Culture

Controlling,information,and Technology

Production and Control

Filters

Exam 6: Encouraging Creativity and Innovation

Which one of the following is characteristic of a person who is more likely to think creatively under low time pressure?

According to the time-pressure/creativity matrix,people who feel as if they are on autopilot ________.

Describe the importance of creativity in organizations.

________ is presented as the degree of excellence on which products or services can be ranked on the basis of selected features.

According to the time-pressure/creativity matrix,if employees feel like they are on a treadmill,they are most likely to ________.

Successful TQM efforts typically result in ________.

Which one of the following is an extrinsic source of motivation for a creative individual?

An organization seeking to increase creativity in its employees should have ________ established to work in conjunction with the employees' work.

According to the reengineering improvements process,work should be organized around outcomes rather than tasks.

What are the benefits that an organization can enjoy by successfully offering high-quality products and services to the marketplace?

________ is the ability to generate original ideas or new perspectives on existing ideas.

________ involves taking a concept or a product created for a very specific use and extending it to a new,often larger,audience.

Using videoconferencing to help organization members across the globe communicate more effectively is an example of a(n)________.

________ is defined as the step of the innovation process that puts a new idea to use by end users or customers.

Which one of the following is a consequence of organizational activities that contribute to product quality?

Which one of the following steps of the innovation process establishes a new idea that could help the organization be more successful?

According to Deming,which one of the following is a creative idea for enhancing organizational success?

________ provides an employee with the vigilance and persistence necessary to generate creative solutions to complex organizational problems.

Which one of the following is an example of a topic that product ideas encompass in the invention stage of the innovation process?

Introducing Modern Management: Concepts and Skills

Management and Entrepreneurship: Handling Start-Ups and New Ventures

Managers,society,and Sustainability

Management and Diversity

Managing in the Global Arena

Plans and Planning Tools

Making Decisions

Strategic Planning: Strategies, tactics, and Competitive Dynamics

Fundamentals of Organizing

Responsibility, authority, and Delegation

Human Resource Management

Changing Organizations

Influencing and Communication

Leadership

Motivation

Groups and Teams

Managing Organization Culture

Controlling,information,and Technology

Production and Control

Filters