Exam 8: Conflict Management Skills

Which conflict management style uses threats to gain compliance?

You overhear one coworker angrily saying to another one,"I can't believe you would do this to me! You are childish,self-centered and rude." Which principled negotiation strategy does your coworker need to keep in mind?

Which misconception about conflict is reflected in the belief that listening and careful paraphrasing skills can solve any kind of problem?

The "back story" to a conflict includes the degree to which a person is able to influence his or her partner.This is known as __________.

We experience physical changes when we are emotionally charged,including our adrenaline flowing faster,our strength increasing,our livers demanding more oxygen,our blood supply to our brains decreasing,and more blood being diverted to our extremities.Such changes fuel our __________.

Morgan and Lauren are arguing about how to discipline their son who was just suspended from school.Although tensions are high,they both agree on the importance of correcting their son's behavior,and promise to work together to find a solution.Which type of conflict is demonstrated here?

Which strategy helps to reduce conflict by increasing understanding of the other person's viewpoint?

Name,describe,and give an example of each of the three types of interpersonal conflict.Then,provide strategies for avoiding each type.

Brinley is taking an online psychology class and must communicate with his classmates through a discussion board.Although Brinley is typically levelheaded,he often gets involved in conflict with his classmates when posting on the discussion board.What does Brinley's conduct exemplify?

Everett and Chloe's relationship is considered to be __________,because Everett's behavior impacts Chloe,and likewise,Chloe's behavior impacts Everett.

Which conflict management style is sometimes referred to as a "lose-lose" approach?

The fact that people have incompatible goals contradicts which myth about conflict?

Explain how each of the five conflict management styles, (1)avoidance, (2)accommodation, (3)competition, (4)compromise,and (5)collaboration,are related to the dimensions of concern for self and concern for others.

Jada first refused her brother's request to change the date of their family holiday dinner,but after he threatened to not show up,Jada changed her mind.Which persuasive power did Jada's brother use?

Which kind of relationship is characterized by the power between both partners being out of balance,with one partner having a greater desire for the other to satisfy his or her needs?

Tomas and Raquel moved in together last month.Although they both agreed to keep the apartment clean,Tomas has been leaving his dirty dishes in the sink.After noticing that the same dishes had been sitting there for a full week,Raquel became so fed up that she yelled "Tomas! Will you stop being such a slob?" In which stage of the conflict process is this couple?

When Eleanor Roosevelt said,"No one can make you feel inferior without your consent," she was acknowledging the power of __________ to affect your emotional response to what people say and do.

Briefly describe three strategies to minimize misunderstandings and avoid pseudoconflict.

Rikki is upset with her friend Beth for never responding to her phone calls.While arguing,Rikki brings up several instances in the past in which she felt wronged by Beth,including when she didn't attend her last birthday party.Rikki is engaging in __________.

What is an effective strategy you can use to prevent a simple conflict from escalating to an ego conflict?