Exam 8: Conflict Management Skills

Yaakov sees Sven and says,"Hey,Sven.Where were you? I thought we were going to meet at McDonald's for lunch." Sven responds,"Hey,man.I was there.Where were you?" Yaakov says,"I was there at noon,like we agreed,and waited 30 minutes for you to show up." Sven says,"I was there at noon and didn't see you.Hey,wait a minute.Which McDonald's did you go to? I was at the one on campus." Yaakov says,"Well that explains it.I was at the one on the main highway." What kind of conflict does this situation reflect?

Your friend has been behaving selfishly,and you want to constructively tell him how his behavior makes you feel without overstating your emotions.Which descriptive term is the best choice in this situation?

Which compliance-gaining strategy is considered to be the most assertive?

What kind of conflict generally occurs when participants lack flexibility,approaching the issue from a win-lose perspective?

Aria just got engaged,but she is a little concerned that her fiancée's family always seems to have loud arguments about politics when they get together.In reality,they all enjoy these heated conversations,and no one gets offended.Which misconception about conflict is Aria experiencing?

Darius wants to sit in his easy chair and listen to his music,loudly.Laverne,his roommate,needs some quiet time to study for a major exam the next day.If Darius listens to his music,Laverne won't be able to study.What kind of conflict does this situation reflect?

Claire is a mentor in an after-school program and works well with her group.When she recently told several students they needed to buckle down and complete their schoolwork,they readily obliged.This demonstrates what source of power?

Where does competition fit on the scales of concern for self and concern for others?

Explain how you might use the conflict management skills of managing emotions,information,goals,and problems in the following situation: You and your roommate agreed on a schedule and responsibilities for chores.At first,all went well.Then gradually,week after week,one excuse after another,your roommate began to fail to follow through.At first it was no big deal-a dish here,a sock there.But now your roommate has left dishes in the sink for three days and hasn't taken out the trash in a week;the bathroom is a mess,especially the shower.And the last straw is the large mustard stain that recently appeared in the middle of the living room carpet.You are furious.You've let it slide long enough and decide to let her know how you feel.Appropriately apply the four conflict management skills in your response.

Identify several strategies for seeking compliance in an interpersonal relationship,and divide the strategies into two categories: positive and affirming strategies,and more assertive strategies.

Julia has invited Abhinav to join her at a baseball game this weekend.Although Abhinav would like to go,he has had a difficult week at work and wants to relax at home.Abhinav feels torn in two directions and wishes he could go to the game and relax at home at the same time.Which source of conflict is Abhinav experiencing?

Trinity often changes her behavior when she is around Ryan,because she is attracted to him and wants to seem fun and carefree.Ryan has __________ power over Trinity.

Kasur is quick to help his friend whenever he is in need,but his friend rarely returns the favor.As a result,Kasur is thinking about ending the friendship,because it drains a lot of his energy and no longer brings him as much joy.From Kasur's perspective,what seems to be the trigger of this conflict?

Name and define the five sources of power identified by French and Raven.Describe at least one type of power you possess,and provide an example of a time you have used it.

A perceived cause of conflict is known as __________.

Talia is angry with Clara for not showing up to her baby shower,and tells her "You are a lousy and unsupportive friend!" Which type of conflict are Talia and Clara experiencing?

Interpersonal conflict includes four elements.What are they?

Identify and briefly describe the five stages of the conflict process.

Demetrius and Carla are friends and generally get along well.Over time,Demetrius becomes annoyed with Carla's habit of being late so often.After he realizes how much it really bothers him,Demetrius tells Carla that he was really frustrated when Carla recently showed up late to go to a movie,and they missed it.Demetrius sees the lateness as a lack of respect for him and his time.Carla is defensive at first and says that she is a busy person with a lot of stress and responsibility,and that Demetrius just needs to "chill out." As the conversation progresses,Carla agrees to call Demetrius in advance if she's going to be late and to try to avoid making appointments when she is not likely to show up or be on time.The next few times they get together,Carla is on time.In fact,Demetrius and Carla make a joke about it.Using the details of this scenario,identify stages of this conflict process.

Which conflict management style reflects a high concern for others and a low concern for self?