Exam 4: Information Gathering: Interactive Methods

With a ________ structure, the interviewer begins with generalized questions and then narrows possible responses.

During an interview, the analyst should get the ________ of the interviewees, their feelings, organizational and personal goals, and informal procedures.

Which kind of question is easiest to analyze?

Administering a questionnaire on paper is one way to reach current users with minimal duplication costs.

A JAD session should be held at a comfortable location away from the corporate headquarters.

Central tendency is a problem caused by respondents who rate everything as average.

Which of the following is not an advantage of using Joint Application Design (JAD)?

Questionnaires are useful in providing the analyst with interactive feedback.

Which term is defined as "what organizational members do"?

Which is not a good guideline to use when choosing questionnaire language?

One drawback of closed questions is the possibility that they may bore the interviewee.

When deciding whom to interview, it is unnecessary to include all organizational levels which will be affected by the system.

Which of these is most useful in understanding an organization's culture more fully?

List three of the five methods of administering a questionnaire.

An inductive organization of interview questions can be visualized as having a ________ shape.

Closed questions leave all possible response options to the respondent.

A funnel-shaped question sequence is useful when the interviewee feels emotionally about the topic and needs freedom to express those emotions.

Word choice is the process of assigning numbers to an attribute for the purpose of measuring that attribute.

________ can replace a series of one-on-one interviews.

Behavior is what organizational members do.