Exam 6: Managing and Improving Quality

The nursing task force is developing measurable goals for each client on the orthopedic unit. The statement "Each client will have a written assessment and plan of care document within eight hours of admission" is an example of which component of quality management?

A nurse manager is orienting newly hired staff nurses to the organization's total quality management program. As part of orientation, the manager has assigned the nurses to interview the organization's internal customers. Which group would the nurses interview? Note: Credit will be given only if all correct choices and no incorrect choices are selected. Select all that apply.

As part of the process of promoting quality improvement, the nursing manager is comparing data between two hospitals on average length of stay for a total hip replacement. This comparison is an example of which process or step?

In which ways can nurse managers reduce risks for the organization? Note: Credit will be given only if all correct choices and no incorrect choices are selected. Select all that apply.

Which statement reveals the most dangerous result of using measured standards as part of the CQI process?

Which statement regarding the use of electronic medical records (EMR) is accurate as associated with quality improvement?

The nurse manager orienting newly hired nurses has explained the organization's blame-free environment. Which remark by one of the nurses indicates understanding of the policy?

The hospital organization has developed a philosophy based on the client, organizational involvement, quantitative measurement of outcomes, and processes for improvement. In which quality management process are these characteristics typically seen?

The nurse is working on a unit with a blame-free environment and makes an error that puts a client at risk. What should the nurse do first?

Which situation is an example of the overall goal of quality management in today's healthcare activities?

After shift change the nurse discovers that a client's IV heparin has been turned off at the IV controller. The amount of fluid left in the IV bag indicates that the client received half of the dose ordered. Which statement should be documented in the client's medical record?

Which part of Six Sigma is vastly different from other quality management programs?

Which data would be of most interest to an organization using Lean Six Sigma as a means of quality improvement?