Exam 1: The Rewards and Challenges of Human Resources Management

Women who are employed full-time today make about __________ percent of what men employed full-time make.

Knowledge workers are employees whose responsibilities include only problem-solving.

A method of containing costs that allows a professional employer organization (PEO), typically a larger company, to take over the management of a smaller company's HR tasks and become a coemployer to its employees is known as

XLT Corp. does not want to change the size of its workforce, but it does need a better way to manage benefits. Which of the following might XLT Corp. want to consider?

In order to get the current and accurate HR-related data that she needs for control and decision making, Steph uses a human resources information system (HRIS).

The knowledge, skills, and capabilities of individuals that have a tremendous impact on an organization's performance but do not show up directly on its balance sheet are known as __________ capital.

One way that XLT Corp. could accomplish its goal of giving all managers exposure to different areas of the organization is by rotating non-human resource (HR) managers into HR positions and vice versa.

HR managers can establish personal credibility by developing good relationships with people both internal and external to the firm.

A manager who initiates change to take advantage of targeted opportunities, such as expanding into a new geographic region, is making a __________ change.

XLT Corp. needs to take some steps to manage the size of its workforce. All of the following options could help achieve that goal EXCEPT

A company saw a drop in sales after negative publicity around a scandal involving safety reports. The strategic changes the company makes to deal with this situation are reactive changes.

To proactively manage change, organizations should wait to see how external forces impact an organization's performance, and then develop a plan to address those changes.

Offshoring is also referred to as

A firm that offers employees options such as flexible hours, job sharing, and telecommuting is engaging in family-friendly practices.

Steve demonstrates understanding of his organization's customers and economic and financial capabilities. He uses this understanding to help his firm achieve its strategic direction. Steve has __________ mastery.

Because it is a service-intensive firm, Spago's Spa should expect labor costs to be among the smallest expenditures the company makes.

The __________ paved the way for the formation of many major trade agreements and institutions.

Firms are increasingly trying to expand their exports to what country because it has the world's second-largest population and a growing middle class?

Which of the following is a human resource issue that firms have to balance because of globalization?

XLT Corp. used __________ when it moved jobs from India to Mexico, which is closer to its domestic market in the United States.