Question 1

Total life cycle considerations (TLC)

Accepted Answer

A)  are figuring more prominently into reverse logistics programs. 
B)  are being considered by manufacturing. 
C)  can be critical to product differential. 
D)  mean the analysis of a waste stream. 
A)  are figuring more prominently into reverse logistics programs. 
B)  are being considered by manufacturing. 
C)  can be critical to product differential. 
D)  mean the analysis of a waste stream. A

Question 2

Environmental challenges

Accepted Answer

A)  are often related to regulatory policy at the local,state,and federal levels. 
B)  have led to waste steams being managed by 3PLs. 
C)  require the review of the feasibility of the materials requirement plan. 
D)  have led to green laws. 
A)  are often related to regulatory policy at the local,state,and federal levels. 
B)  have led to waste steams being managed by 3PLs. 
C)  require the review of the feasibility of the materials requirement plan. 
D)  have led to green laws. A

Question 3

Manufacturing managers often think it is cheaper to make than refurbish.

Accepted Answer

A) True 
 B)False  True

Question 4

Define the three primary reasons for return,and choose two to discuss in more detail.

Accepted Answer

Customer Returns
A variety of reasons fo

Question 5

Information and ____ are important dimensions in reverse logistics.

Accepted Answer

A)  loops 
B)  flow 
C)  financials 
D)  direction 
A)  loops 
B)  flow 
C)  financials 
D)  direction

Question 6

Green laws have

Accepted Answer

A)  started reverse flows. 
B)  only recently been enacted. 
C)  had a major impact on firms. 
D)  are still being evaluated. 
A)  started reverse flows. 
B)  only recently been enacted. 
C)  had a major impact on firms. 
D)  are still being evaluated.

Question 7

Which does not belong in the recommendations of the Reverse Logistics Educational Council?

Accepted Answer

A)  manufacturing 
B)  gate keeping 
C)  zero returns 
D)  information systems 
A)  manufacturing 
B)  gate keeping 
C)  zero returns 
D)  information systems

Question 8

Retailers lose,on average ____ percent of sales due to returns.

Accepted Answer

A)  3-5 
B)  4 
C)  20 
D)  30 
A)  3-5 
B)  4 
C)  20 
D)  30

Question 9

Transportation may account for as much as ____ percent of the cost of reverse flow.

Accepted Answer

A)  20 
B)  35 
C)  30. 
D)  35. 
A)  20 
B)  35 
C)  30. 
D)  35.

Question 10

Environmental concerns have give rise to closed loop systems.

Accepted Answer

A) True 
 B)False

Question 11

The terms reverse logistics systems,product recovery systems,product return networks,and enterprise returns management all refer to the same system.

Accepted Answer

A) True 
 B)False

Question 12

The reverse direction of flow is seen as a

Accepted Answer

A)  cost center. 
B)  cost center and a waste stream. 
C)  necessary evil 
D)  cost center,a waste stream,but a necessary evil. 
A)  cost center. 
B)  cost center and a waste stream. 
C)  necessary evil 
D)  cost center,a waste stream,but a necessary evil.

Question 13

Discuss how to achieve a value stream for reverse flows.

Accepted Answer

The challenge of proactively managing re

Question 14

Most firms cannot use 3PLs,and they lack the skills.

Accepted Answer

A) True 
 B)False

Question 15

An example for a closed loop system would be Kodak's single use camera.

Accepted Answer

A) True 
 B)False

Question 16

Reverse logistics systems can have an impact on a firm's profitability.

Accepted Answer

A) True 
 B)False

Question 17

What are the observations discussed in the opening section of this chapter that show why reverse logistics is receiving more attention today?

Accepted Answer

Several observations are important.As on

Question 18

Reverse logistics systems are much easier to operate than closed loop systems.

Accepted Answer

A) True 
 B)False

Question 19

Discuss how to manage reverse flows in a supply chain,including the recommendations made by the Reverse Logistics Educational Council.

Accepted Answer

The effective and efficient management o

Question 20

Returns can be a high as 50 percent of sales.

Accepted Answer

A) True 
 B)False

Total life cycle considerations (TLC)

Environmental challenges

Manufacturing managers often think it is cheaper to make than refurbish.

Define the three primary reasons for return,and choose two to discuss in more detail.

Information and ____ are important dimensions in reverse logistics.

Green laws have

Which does not belong in the recommendations of the Reverse Logistics Educational Council?

Retailers lose,on average ____ percent of sales due to returns.

Transportation may account for as much as ____ percent of the cost of reverse flow.

Environmental concerns have give rise to closed loop systems.

The terms reverse logistics systems,product recovery systems,product return networks,and enterprise returns management all refer to the same system.

The reverse direction of flow is seen as a

Discuss how to achieve a value stream for reverse flows.

Most firms cannot use 3PLs,and they lack the skills.

An example for a closed loop system would be Kodak's single use camera.

Reverse logistics systems can have an impact on a firm's profitability.

What are the observations discussed in the opening section of this chapter that show why reverse logistics is receiving more attention today?

Reverse logistics systems are much easier to operate than closed loop systems.

Discuss how to manage reverse flows in a supply chain,including the recommendations made by the Reverse Logistics Educational Council.

Returns can be a high as 50 percent of sales.

Supply Chain Management: An Overview

Role of Logistics in Supply Chains

Global Supply Chains

Supply Chain Relationships

Supply Chain Performance Measurement and Financial Analysis

Supply Chain Technology Managing Information Flows

Demand Management

Order Management and Customer Service

Managing Inventory in the Supply Chain

Transportation: Managing the Flow of the Supply Chain

Distribution Managing Fulfillment Operations

Supply Chain Network Analysis and Design

Sourcing Materials and Services

Operations Producing Goods and Services

Strategic Challenges and Change for Supply Chains

Filters

Exam 15: Managing Reverse Flows in the Supply Chain

Total life cycle considerations (TLC)

Environmental challenges

Manufacturing managers often think it is cheaper to make than refurbish.

Define the three primary reasons for return,and choose two to discuss in more detail.

Information and ____ are important dimensions in reverse logistics.

Green laws have

Which does not belong in the recommendations of the Reverse Logistics Educational Council?

Retailers lose,on average ____ percent of sales due to returns.

Transportation may account for as much as ____ percent of the cost of reverse flow.

Environmental concerns have give rise to closed loop systems.

The terms reverse logistics systems,product recovery systems,product return networks,and enterprise returns management all refer to the same system.

The reverse direction of flow is seen as a

Discuss how to achieve a value stream for reverse flows.

Most firms cannot use 3PLs,and they lack the skills.

An example for a closed loop system would be Kodak's single use camera.

Reverse logistics systems can have an impact on a firm's profitability.

What are the observations discussed in the opening section of this chapter that show why reverse logistics is receiving more attention today?

Reverse logistics systems are much easier to operate than closed loop systems.

Discuss how to manage reverse flows in a supply chain,including the recommendations made by the Reverse Logistics Educational Council.

Returns can be a high as 50 percent of sales.

Supply Chain Management: An Overview

Role of Logistics in Supply Chains

Global Supply Chains

Supply Chain Relationships

Supply Chain Performance Measurement and Financial Analysis

Supply Chain Technology Managing Information Flows

Demand Management

Order Management and Customer Service

Managing Inventory in the Supply Chain

Transportation: Managing the Flow of the Supply Chain

Distribution Managing Fulfillment Operations

Supply Chain Network Analysis and Design

Sourcing Materials and Services

Operations Producing Goods and Services

Strategic Challenges and Change for Supply Chains

Filters