Question 1

Leadership is based on what the supervisor does, not what the followers think and do.

Accepted Answer

A) True 
 B)False

Question 2

Successful supervisors tend to be somewhat more intelligent than the average subordinate.

Accepted Answer

A) True 
 B)False

Question 3

Accountability is:

Accepted Answer

A)  The power to influence or command employees. 
B)  The obligation one has to one's boss and the expectation that employees will accept credit or blame for the results achieved in performing assigned tasks. 
C)  The process of entrusting duties and related authority to subordinates. 
D)  The ability to guide and influence the behavior of others. 
A)  The power to influence or command employees. 
B)  The obligation one has to one's boss and the expectation that employees will accept credit or blame for the results achieved in performing assigned tasks. 
C)  The process of entrusting duties and related authority to subordinates. 
D)  The ability to guide and influence the behavior of others.

Question 4

In order to overcome normal employee resistance to change, the supervisor should:

Accepted Answer

A)  Keep the details of the change from employees for as long as possible to avoid upsetting them needlessly. 
B)  Meet any and all resistance with a firm disciplinary hand. 
C)  Consult with employees ahead of time and explain to them the reasons and needs for the change. 
D)  Threaten employees that if they do not change, they will lose their jobs. 
A)  Keep the details of the change from employees for as long as possible to avoid upsetting them needlessly. 
B)  Meet any and all resistance with a firm disciplinary hand. 
C)  Consult with employees ahead of time and explain to them the reasons and needs for the change. 
D)  Threaten employees that if they do not change, they will lose their jobs.

Question 5

Change affects individuals in different ways.

Accepted Answer

A) True 
 B)False

Question 6

Which of the following statements regarding the assignment of duties is NOT correct?

Accepted Answer

A)  Each employee must be assigned a specific task or job to perform. 
B)  Routine duties can usually be assigned to almost any employee. 
C)  Any of a supervisor's duties can be assigned. 
D)  Much of a supervisor's success will depend on the assignment of job duties. 
A)  Each employee must be assigned a specific task or job to perform. 
B)  Routine duties can usually be assigned to almost any employee. 
C)  Any of a supervisor's duties can be assigned. 
D)  Much of a supervisor's success will depend on the assignment of job duties.

Question 7

People want leaders who are passionate about their convictions.

Accepted Answer

A) True 
 B)False

Question 8

Delegation of authority really means that the supervisor should run his/her department by consensus or vote.

Accepted Answer

A) True 
 B)False

Question 9

A store clerk should have the authority to give a customer's money back within specified limitations.

Accepted Answer

A) True 
 B)False

Question 10

Describe what free-reign supervision is.

Accepted Answer

In free-reign supervision, all authority

Question 11

All of the following are reasons that supervisors may be reluctant to delegate tasks to their employees, EXCEPT:

Accepted Answer

A)  A fear of mistakes. 
B)  The "do it myself" mentality. 
C)  The feeling that employees might perform the job better than them. 
D)  Upper management might not like that they are delegating tasks. 
A)  A fear of mistakes. 
B)  The "do it myself" mentality. 
C)  The feeling that employees might perform the job better than them. 
D)  Upper management might not like that they are delegating tasks.

Question 12

Supervisors who empower others to act strengthen their employees and promote teamwork among them.

Accepted Answer

A) True 
 B)False

Question 13

The autocratic approach to supervision is the most effective long-run approach for ensuring better work performance.

Accepted Answer

A) True 
 B)False

Question 14

Higher-level managers who reject a supervisor's proposal for change usually begin to look unfavorably upon the supervisor.

Accepted Answer

A) True 
 B)False

Question 15

If an employee believes he/she has a great idea he/she should:

Accepted Answer

A)  Share the idea with family and friends. 
B)  Share the idea with others who may be impacted by the idea. 
C)  Share the idea with upper management immediately. 
D)  All of the above. 
A)  Share the idea with family and friends. 
B)  Share the idea with others who may be impacted by the idea. 
C)  Share the idea with upper management immediately. 
D)  All of the above.

Question 16

According to Robert Greenleaf, a servant-leader leads first and serves second.

Accepted Answer

A) True 
 B)False

Question 17

Employees are most likely to accept change if the supervisor is:

Accepted Answer

A)  Confident and trustworthy. 
B)  Demanding. 
C)  Aggressive. 
D)  Employees are never accepting of change. 
A)  Confident and trustworthy. 
B)  Demanding. 
C)  Aggressive. 
D)  Employees are never accepting of change.

Question 18

Dino works in a complex factory environment. As the supervisor of the factory, he takes satisfaction in knowing how to operate every machine in the building with particular expertise. However, he is wearing himself thin by trying to do too many tasks by himself. He knows that he should be delegating many of the things that he currently does himself to his subordinates, yet he is reluctant to do so. Describe why Dino may be reluctant.

Accepted Answer

Dino may be reluctant to delegate tasks

Question 19

Before delegating work the supervisor needs to provide direction and grant authority.

Accepted Answer

A) True 
 B)False

Question 20

Delegation gives employees a greater voice in how a job is to be done; the employee is empowered to make decisions.

Accepted Answer

A) True 
 B)False

Leadership is based on what the supervisor does, not what the followers think and do.

Successful supervisors tend to be somewhat more intelligent than the average subordinate.

Accountability is:

In order to overcome normal employee resistance to change, the supervisor should:

Change affects individuals in different ways.

Which of the following statements regarding the assignment of duties is NOT correct?

People want leaders who are passionate about their convictions.

Delegation of authority really means that the supervisor should run his/her department by consensus or vote.

A store clerk should have the authority to give a customer's money back within specified limitations.

Describe what free-reign supervision is.

All of the following are reasons that supervisors may be reluctant to delegate tasks to their employees, EXCEPT:

Supervisors who empower others to act strengthen their employees and promote teamwork among them.

The autocratic approach to supervision is the most effective long-run approach for ensuring better work performance.

Higher-level managers who reject a supervisor's proposal for change usually begin to look unfavorably upon the supervisor.

If an employee believes he/she has a great idea he/she should:

According to Robert Greenleaf, a servant-leader leads first and serves second.

Employees are most likely to accept change if the supervisor is:

Before delegating work the supervisor needs to provide direction and grant authority.

Delegation gives employees a greater voice in how a job is to be done; the employee is empowered to make decisions.

Supervising in Uncertain Times

The Managerial Functions

Communication: the Vital Link in Supervisory Management

Motivational Principles As Applied to Supervision

Solving Problems: Decision Making and the Supervisor

Positive Discipline

Supervisory Planning

Supervisory Organizing at the Departmental Level

The Supervisor and Employee Recruitment, Selection, Orientation and Training

Performance Management: Appraising, Coaching, Promoting, and Compensating

Managing Work Groups: Teamwork, Morale and Counseling

Supervising a Diverse Workforce

Fundamentals of Controlling

Resolving Conflicts in the Workplace

Filters

Exam 11: Supervisory Leadership and the Management of Change

Leadership is based on what the supervisor does, not what the followers think and do.

Successful supervisors tend to be somewhat more intelligent than the average subordinate.

Accountability is:

In order to overcome normal employee resistance to change, the supervisor should:

Change affects individuals in different ways.

Which of the following statements regarding the assignment of duties is NOT correct?

People want leaders who are passionate about their convictions.

Delegation of authority really means that the supervisor should run his/her department by consensus or vote.

A store clerk should have the authority to give a customer's money back within specified limitations.

Describe what free-reign supervision is.

All of the following are reasons that supervisors may be reluctant to delegate tasks to their employees, EXCEPT:

Supervisors who empower others to act strengthen their employees and promote teamwork among them.

The autocratic approach to supervision is the most effective long-run approach for ensuring better work performance.

Higher-level managers who reject a supervisor's proposal for change usually begin to look unfavorably upon the supervisor.

If an employee believes he/she has a great idea he/she should:

According to Robert Greenleaf, a servant-leader leads first and serves second.

Employees are most likely to accept change if the supervisor is:

Before delegating work the supervisor needs to provide direction and grant authority.

Delegation gives employees a greater voice in how a job is to be done; the employee is empowered to make decisions.

Supervising in Uncertain Times

The Managerial Functions

Communication: the Vital Link in Supervisory Management

Motivational Principles As Applied to Supervision

Solving Problems: Decision Making and the Supervisor

Positive Discipline

Supervisory Planning

Supervisory Organizing at the Departmental Level

The Supervisor and Employee Recruitment, Selection, Orientation and Training

Performance Management: Appraising, Coaching, Promoting, and Compensating

Managing Work Groups: Teamwork, Morale and Counseling

Supervising a Diverse Workforce

Fundamentals of Controlling

Resolving Conflicts in the Workplace

Filters