Exam 3: Communication: the Vital Link in Supervisory Management

"That's the best idea I have heard all day" is a killer phrase.

Downward communication does not involve supervisors:

The greatest single advantage of oral communication is that it takes less time than written communication.

A supervisor's ability to communicate effectively will be a crucial element in determining the success or failure of that supervisor.

What can a supervisor do to ensure effective communication?

An analysis of supervisory activities would likely find that more than 75% of their workday involves giving and receiving information.

In most organizations, policies, rules, information, guidelines, instructions, and goals follow which communication channel?

Repetition can be a useful method to improve the effectiveness of communication.

Which of the following is an element of body language?

All of the following are barriers to effective communication, EXCEPT:

Silence is considered a form of body language.

Feedback is by far the most important method of improving communication.

Obstacles that distort messages between people can be called noise.

All of the following are methods by which supervisors can manage meetings with their managers, EXCEPT:

The jargon used by an accountant is meaningful to a computer technician.

Supervisors should never listen to the grapevine.

Upward formal communication channels normally involve discussions and meetings between department heads.

It often times helps to repeat a message several times, preferably using differnt words and differnt methods.

Horizontal communication is concerned with communication between between people at the same level of the organization.

Studies have shown that supervisors spend almost all of their time sending and receiving information.