Question 1

Which of the following statements regarding repetition of the message is CORRECT?

Accepted Answer

A)  You should never repeat your message because it is very annoying and insulting. 
B)  It is helpful to repeat a message several times using different words or methods. 
C)  You should repeat every message at least 15 times. 
D)  Repetition of messages is not important for supervisors. 
A)  You should never repeat your message because it is very annoying and insulting. 
B)  It is helpful to repeat a message several times using different words or methods. 
C)  You should repeat every message at least 15 times. 
D)  Repetition of messages is not important for supervisors.

Question 2

What are the advantages and disadvantages of oral communication?

Accepted Answer

Advantages:
- timely
- instant

Question 3

Before communicating, think through the point you wish to communicate so that it is clear in your mind.

Accepted Answer

A) True 
 B)False

Question 4

One of the best ways a supervisor can stop a workplace rumor is to:

Accepted Answer

A)  Ignore it. 
B)  Eliminate all traces of the grapevine from the workplace. 
C)  Expose its untruthfulness. 
D)  Severely punish those responsible for spreading the rumor. 
A)  Ignore it. 
B)  Eliminate all traces of the grapevine from the workplace. 
C)  Expose its untruthfulness. 
D)  Severely punish those responsible for spreading the rumor.

Question 5

Upward communication is necessary so that supervisors can convey their ideas concerning activities related to their work to upper management.

Accepted Answer

A) True 
 B)False

Question 6

During decoding, senders put messages into forms that receivers can interpret.

Accepted Answer

A) True 
 B)False

Question 7

Most supervisors find it easier to engage in upward communication rather than downward communication.

Accepted Answer

A) True 
 B)False

Question 8

Horizontal communication usually occurs between people who are usually on the same level of the management hierarchy in different departments.

Accepted Answer

A) True 
 B)False

Question 9

Which of the following is NOT a good guideline for effective listening?

Accepted Answer

A)  Doodling while the person is talking. 
B)  Adopting an attitude that you will always have something to learn. 
C)  Wait until the person is done speaking before asking questions. 
D)  Establish eye contact with the speaker. 
A)  Doodling while the person is talking. 
B)  Adopting an attitude that you will always have something to learn. 
C)  Wait until the person is done speaking before asking questions. 
D)  Establish eye contact with the speaker.

Question 10

Grapevines fulfill employee needs, including the needs for information and socialization.

Accepted Answer

A) True 
 B)False

Question 11

The responsibility for upward communication typically falls on the supervisor.

Accepted Answer

A) True 
 B)False

Question 12

The most effective feedback technique is probably to:

Accepted Answer

A)  Tell the receiver to come to you with questions. 
B)  Observe the receiver's body language. 
C)  Evaluate the end result. 
D)  None of the above. 
A)  Tell the receiver to come to you with questions. 
B)  Observe the receiver's body language. 
C)  Evaluate the end result. 
D)  None of the above.

Question 13

Because of the number of responsibilities that supervisors have, they are not required to contribute timely suggestions and ideas to their managers.

Accepted Answer

A) True 
 B)False

Question 14

If an idea received has the same meaning as the one intended, effective communication has occurred.

Accepted Answer

A) True 
 B)False

Question 15

Which of the following are NOT effective ways to manage meetings with the boss:

Accepted Answer

A)  Plan your agenda. 
B)  Filter information. 
C)  Respect the boss's time. 
D)  Learn to say no. 
A)  Plan your agenda. 
B)  Filter information. 
C)  Respect the boss's time. 
D)  Learn to say no.

Question 16

Upward communication involves:

Accepted Answer

A)  Giving directions. 
B)  Asking questions. 
C)  Making decisions. 
D)  Providing training. 
A)  Giving directions. 
B)  Asking questions. 
C)  Making decisions. 
D)  Providing training.

Question 17

Supervisors should attempt to eliminate the grapevine in order to reduce the number of distracting rumors in the workplace.

Accepted Answer

A) True 
 B)False

Question 18

In order to be considered effective communication, the transmission of information must be put in writing.

Accepted Answer

A) True 
 B)False

Question 19

In terms of communication skills, supervisory effectiveness mostly will be determined by the supervisor's:

Accepted Answer

A)  Ability to communicate in different languages. 
B)  Ability to transfer information and ideas to employees. 
C)  Ability to retain information for later use. 
D)  None of the above. 
A)  Ability to communicate in different languages. 
B)  Ability to transfer information and ideas to employees. 
C)  Ability to retain information for later use. 
D)  None of the above.

Question 20

It is never a good idea to filter information when relaying information to others.

Accepted Answer

A) True 
 B)False

Which of the following statements regarding repetition of the message is CORRECT?

What are the advantages and disadvantages of oral communication?

Before communicating, think through the point you wish to communicate so that it is clear in your mind.

One of the best ways a supervisor can stop a workplace rumor is to:

Upward communication is necessary so that supervisors can convey their ideas concerning activities related to their work to upper management.

During decoding, senders put messages into forms that receivers can interpret.

Most supervisors find it easier to engage in upward communication rather than downward communication.

Horizontal communication usually occurs between people who are usually on the same level of the management hierarchy in different departments.

Which of the following is NOT a good guideline for effective listening?

Grapevines fulfill employee needs, including the needs for information and socialization.

The responsibility for upward communication typically falls on the supervisor.

The most effective feedback technique is probably to:

Because of the number of responsibilities that supervisors have, they are not required to contribute timely suggestions and ideas to their managers.

If an idea received has the same meaning as the one intended, effective communication has occurred.

Which of the following are NOT effective ways to manage meetings with the boss:

Upward communication involves:

Supervisors should attempt to eliminate the grapevine in order to reduce the number of distracting rumors in the workplace.

In order to be considered effective communication, the transmission of information must be put in writing.

In terms of communication skills, supervisory effectiveness mostly will be determined by the supervisor's:

It is never a good idea to filter information when relaying information to others.

Supervising in Uncertain Times

The Managerial Functions

Motivational Principles As Applied to Supervision

Solving Problems: Decision Making and the Supervisor

Positive Discipline

Supervisory Planning

Supervisory Organizing at the Departmental Level

The Supervisor and Employee Recruitment, Selection, Orientation and Training

Performance Management: Appraising, Coaching, Promoting, and Compensating

Supervisory Leadership and the Management of Change

Managing Work Groups: Teamwork, Morale and Counseling

Supervising a Diverse Workforce

Fundamentals of Controlling

Resolving Conflicts in the Workplace

Filters

Exam 3: Communication: the Vital Link in Supervisory Management

Which of the following statements regarding repetition of the message is CORRECT?

What are the advantages and disadvantages of oral communication?

Before communicating, think through the point you wish to communicate so that it is clear in your mind.

One of the best ways a supervisor can stop a workplace rumor is to:

Upward communication is necessary so that supervisors can convey their ideas concerning activities related to their work to upper management.

During decoding, senders put messages into forms that receivers can interpret.

Most supervisors find it easier to engage in upward communication rather than downward communication.

Horizontal communication usually occurs between people who are usually on the same level of the management hierarchy in different departments.

Which of the following is NOT a good guideline for effective listening?

Grapevines fulfill employee needs, including the needs for information and socialization.

The responsibility for upward communication typically falls on the supervisor.

The most effective feedback technique is probably to:

Because of the number of responsibilities that supervisors have, they are not required to contribute timely suggestions and ideas to their managers.

If an idea received has the same meaning as the one intended, effective communication has occurred.

Which of the following are NOT effective ways to manage meetings with the boss:

Upward communication involves:

Supervisors should attempt to eliminate the grapevine in order to reduce the number of distracting rumors in the workplace.

In order to be considered effective communication, the transmission of information must be put in writing.

In terms of communication skills, supervisory effectiveness mostly will be determined by the supervisor's:

It is never a good idea to filter information when relaying information to others.

Supervising in Uncertain Times

The Managerial Functions

Motivational Principles As Applied to Supervision

Solving Problems: Decision Making and the Supervisor

Positive Discipline

Supervisory Planning

Supervisory Organizing at the Departmental Level

The Supervisor and Employee Recruitment, Selection, Orientation and Training

Performance Management: Appraising, Coaching, Promoting, and Compensating

Supervisory Leadership and the Management of Change

Managing Work Groups: Teamwork, Morale and Counseling

Supervising a Diverse Workforce

Fundamentals of Controlling

Resolving Conflicts in the Workplace

Filters