Question 1

In most organizations, responsibility for developing and executing strategic or long-term plans falls primarily to:

Accepted Answer

A)  Top-level managers. 
B)  Middle managers. 
C)  Supervisors. 
D)  Non-supervisory employees. 
A)  Top-level managers. 
B)  Middle managers. 
C)  Supervisors. 
D)  Non-supervisory employees.

Question 2

Supervisors should not bother others when planning for the short-term because it will only pull employees away from what they are paid to do.

Accepted Answer

A) True 
 B)False

Question 3

Methods tend to be the most efficient way for the job to get completed.

Accepted Answer

A) True 
 B)False

Question 4

Which of the following statements about employee work schedules is TRUE?

Accepted Answer

A)  Work schedules should be based on maximum output. 
B)  Supervisors must plan for all employee absences. 
C)  Supervisors should expect all employees to work at their top speed at all times. 
D)  Employees tend to be a bit less productive when they are working overtime. 
A)  Work schedules should be based on maximum output. 
B)  Supervisors must plan for all employee absences. 
C)  Supervisors should expect all employees to work at their top speed at all times. 
D)  Employees tend to be a bit less productive when they are working overtime.

Question 5

A budget is a single-use plan because once the stated period is over it is no longer valid.

Accepted Answer

A) True 
 B)False

Question 6

_____ is an example of a major program.

Accepted Answer

A)  Expansion of a manufacturing plant. 
B)  Problem-solving a customer's issue. 
C)  Reviewing the organization's operating budget. 
D)  Creating a new rule to address a compliance issue. 
A)  Expansion of a manufacturing plant. 
B)  Problem-solving a customer's issue. 
C)  Reviewing the organization's operating budget. 
D)  Creating a new rule to address a compliance issue.

Question 7

Upper management is typically responsible for long-term planning.

Accepted Answer

A) True 
 B)False

Question 8

The goals formulated for an organization as a whole become the general framework for operations and lead to more specific objectives for department managers.

Accepted Answer

A) True 
 B)False

Question 9

Total quality management (TQM) is a system for scheduling materials to arrive precisely when they are needed in the production process.

Accepted Answer

A) True 
 B)False

Question 10

What is benchmarking? What are some of the steps that are used in the benchmarking process?

Accepted Answer

Benchmarking is identifying and improvin

Question 11

MBO provides a sound means of appraising individuals' performance by emphasizing objective criteria rather than personality characteristics.

Accepted Answer

A) True 
 B)False

Question 12

A procedure is a standing plan that defines the sequence of activities to be performed to achieve objectives.

Accepted Answer

A) True 
 B)False

Question 13

Because budgeting is associated with control, the preparation of a budget should be left to higher-level management and supervisors should have no hand in it.

Accepted Answer

A) True 
 B)False

Question 14

Beatriz has been asked to create specific objectives for the quality-control department she supervises. Her company has received a number of complaints from customers who have found broken or ill-fitting parts in the products they have purchased. Which of the following would be a well-stated objective?

Accepted Answer

A)  Reduce the number of defective products that leave the factory by 50% over the next four months. 
B)  Work smarter not harder. 
C)  Get it right the first time. 
D)  Strive for customer satisfaction at all times. 
A)  Reduce the number of defective products that leave the factory by 50% over the next four months. 
B)  Work smarter not harder. 
C)  Get it right the first time. 
D)  Strive for customer satisfaction at all times.

Question 15

Written policies are more likely to be followed consistently than policies that are simply communicated orally.

Accepted Answer

A) True 
 B)False

Question 16

Standing or single-use plans are policies, procedures, methods, and rules that can be applied to recurring situations.

Accepted Answer

A) True 
 B)False

Question 17

Planning is a reactive approach to how a business can improve upon its mistakes.

Accepted Answer

A) True 
 B)False

Question 18

Effective strategic planning usually begins with the development of a mission statement.

Accepted Answer

A) True 
 B)False

Question 19

Describe the most important reasons why firms have adopted the MBO model.

Accepted Answer

First and foremost, MBO is results orien

Question 20

Policies help managers delegate authority because they guide the decisions a subordinate supervisor makes.

Accepted Answer

A) True 
 B)False

In most organizations, responsibility for developing and executing strategic or long-term plans falls primarily to:

Supervisors should not bother others when planning for the short-term because it will only pull employees away from what they are paid to do.

Methods tend to be the most efficient way for the job to get completed.

Which of the following statements about employee work schedules is TRUE?

A budget is a single-use plan because once the stated period is over it is no longer valid.

_____ is an example of a major program.

Upper management is typically responsible for long-term planning.

The goals formulated for an organization as a whole become the general framework for operations and lead to more specific objectives for department managers.

Total quality management (TQM) is a system for scheduling materials to arrive precisely when they are needed in the production process.

What is benchmarking? What are some of the steps that are used in the benchmarking process?

MBO provides a sound means of appraising individuals' performance by emphasizing objective criteria rather than personality characteristics.

A procedure is a standing plan that defines the sequence of activities to be performed to achieve objectives.

Because budgeting is associated with control, the preparation of a budget should be left to higher-level management and supervisors should have no hand in it.

Written policies are more likely to be followed consistently than policies that are simply communicated orally.

Standing or single-use plans are policies, procedures, methods, and rules that can be applied to recurring situations.

Planning is a reactive approach to how a business can improve upon its mistakes.

Effective strategic planning usually begins with the development of a mission statement.

Describe the most important reasons why firms have adopted the MBO model.

Policies help managers delegate authority because they guide the decisions a subordinate supervisor makes.

Supervising in Uncertain Times

The Managerial Functions

Communication: the Vital Link in Supervisory Management

Motivational Principles As Applied to Supervision

Solving Problems: Decision Making and the Supervisor

Positive Discipline

Supervisory Organizing at the Departmental Level

The Supervisor and Employee Recruitment, Selection, Orientation and Training

Performance Management: Appraising, Coaching, Promoting, and Compensating

Supervisory Leadership and the Management of Change

Managing Work Groups: Teamwork, Morale and Counseling

Supervising a Diverse Workforce

Fundamentals of Controlling

Resolving Conflicts in the Workplace

Filters

Exam 7: Supervisory Planning

In most organizations, responsibility for developing and executing strategic or long-term plans falls primarily to:

Supervisors should not bother others when planning for the short-term because it will only pull employees away from what they are paid to do.

Methods tend to be the most efficient way for the job to get completed.

Which of the following statements about employee work schedules is TRUE?

A budget is a single-use plan because once the stated period is over it is no longer valid.

_____ is an example of a major program.

Upper management is typically responsible for long-term planning.

The goals formulated for an organization as a whole become the general framework for operations and lead to more specific objectives for department managers.

Total quality management (TQM) is a system for scheduling materials to arrive precisely when they are needed in the production process.

What is benchmarking? What are some of the steps that are used in the benchmarking process?

MBO provides a sound means of appraising individuals' performance by emphasizing objective criteria rather than personality characteristics.

A procedure is a standing plan that defines the sequence of activities to be performed to achieve objectives.

Because budgeting is associated with control, the preparation of a budget should be left to higher-level management and supervisors should have no hand in it.

Written policies are more likely to be followed consistently than policies that are simply communicated orally.

Standing or single-use plans are policies, procedures, methods, and rules that can be applied to recurring situations.

Planning is a reactive approach to how a business can improve upon its mistakes.

Effective strategic planning usually begins with the development of a mission statement.

Describe the most important reasons why firms have adopted the MBO model.

Policies help managers delegate authority because they guide the decisions a subordinate supervisor makes.

Supervising in Uncertain Times

The Managerial Functions

Communication: the Vital Link in Supervisory Management

Motivational Principles As Applied to Supervision

Solving Problems: Decision Making and the Supervisor

Positive Discipline

Supervisory Organizing at the Departmental Level

The Supervisor and Employee Recruitment, Selection, Orientation and Training

Performance Management: Appraising, Coaching, Promoting, and Compensating

Supervisory Leadership and the Management of Change

Managing Work Groups: Teamwork, Morale and Counseling

Supervising a Diverse Workforce

Fundamentals of Controlling

Resolving Conflicts in the Workplace

Filters