Question 1

Market share liability is rarely successful in current product liability lawsuits.

Accepted Answer

A) True 
 B)False

Question 2

All of the following are dimensions of quality except

Accepted Answer

A) features. 
B) conformance. 
C) serviceability. 
D) objectivity. 
A) features. 
B) conformance. 
C) serviceability. 
D) objectivity.

Question 3

By defrnition,quality does not include service.

Accepted Answer

A) True 
 B)False

Question 4

The Food and Drug Administration is part of

Accepted Answer

A) Housing and Urban Development. 
B) the Health and Human Services Department. 
C) the Interstate Commerce Commission. 
D) the Federal Trade Commission. 
A) Housing and Urban Development. 
B) the Health and Human Services Department. 
C) the Interstate Commerce Commission. 
D) the Federal Trade Commission.

Question 5

The challenge that management faces is to make products as safe as possible and affordable to consumers.

Accepted Answer

A) True 
 B)False

Question 6

Tort reform is a high profile issue in current business and political discussions.Should tort reform be instituted?
Support your answer with sound reasoning.

Accepted Answer

Advocates of tort reform point to the ex

Question 7

The Food and Drug Administration regulates all of the following except

Accepted Answer

A) food. 
B) drugs. 
C) cosmetics. 
D) personal care products. 
A) food. 
B) drugs. 
C) cosmetics. 
D) personal care products.

Question 8

The fact that a company is responsible for the harm done to customers by its product even if it can show that it did its best according to the state of the art in the industry at that time is called

Accepted Answer

A) strict liability. 
B) absolute liability. 
C) historical liability. 
D) market share liability. 
A) strict liability. 
B) absolute liability. 
C) historical liability. 
D) market share liability.

Question 9

Which of the following is not one of the top consumer product categories most frequently associated with injuries requiring hospital treatment?

Accepted Answer

A) sports and recreational activities 
B) horne maintenance and construction 
C) toys and children's products 
D) automobiles 
A) sports and recreational activities 
B) horne maintenance and construction 
C) toys and children's products 
D) automobiles

Question 10

The ethical theory based on the concept of duty that suggests that if a product causes harm,the firm should pay the costs of any injury is

Accepted Answer

A) contractual theory. 
B) due care theory. 
C) social costs view. 
D) caveat vendor. 
A) contractual theory. 
B) due care theory. 
C) social costs view. 
D) caveat vendor.

Question 11

The legal principle that anyone in the value chain of a product is liable for harm caused to the user if the product as sold was unreasonably dangerous is

Accepted Answer

A) strict liability. 
B) absolute liability. 
C) relative liability. 
D) market share liability. 
A) strict liability. 
B) absolute liability. 
C) relative liability. 
D) market share liability.

Question 12

With respect to service,consumers are concerned with which of the following?

Accepted Answer

A) performance 
B) building time 
C) provider attributes 
D) durability 
A) performance 
B) building time 
C) provider attributes 
D) durability

Question 13

Business's response to consumerism over time has been one of

Accepted Answer

A) benign neglect. 
B) rapid response. 
C) ineffective action,followed by improved responses. 
D) extreme care. 
A) benign neglect. 
B) rapid response. 
C) ineffective action,followed by improved responses. 
D) extreme care.

Question 14

Programs that attempt to blend all of the functions of a business into a holistic,integrated philosophy built around teamwork,productivity,and customer satisfaction are called

Accepted Answer

A) Six Sigma programs. 
B) total care programs. 
C) total quality management programs. 
D) customer focus programs. 
A) Six Sigma programs. 
B) total care programs. 
C) total quality management programs. 
D) customer focus programs.

Question 15

A basic premise of Total Quality Management (TQM)is that the product designer is the fmaljudge of quality.

Accepted Answer

A) True 
 B)False

Question 16

Chapter 9 in the textbook discussed business ethics and technology,and this chapter describes the legal doctrine of absolute liability.Discuss the relationship between bioethics and absolute liability.What implications does this
relationship have for business?

Accepted Answer

Bioethics deals with the ethical issues

Question 17

How has business responded to consumer stakeholders over the years? What do you think made business respond more effectively to consumers?

Accepted Answer

Historically,business's response to cons

Question 18

One of the main criticisms of the total quality movement is that it has done nothing to defme quality.Philosophers have also wrestled with the defmition of quality (see Pirsig,Zen and The Art of Motorcycle Maintenance).Define quality in your own words.How difficult is this task? What implications does the task of defming quality have for the business/consumer relationship?

Accepted Answer

Hopefully students will fmd it very diff

Question 19

No matter how careful business is regarding the safety of its products,product liability suits are inevitable.

Accepted Answer

A) True 
 B)False

Question 20

The debate over product liability law continues.

Accepted Answer

A) True 
 B)False

Market share liability is rarely successful in current product liability lawsuits.

All of the following are dimensions of quality except

By defrnition,quality does not include service.

The Food and Drug Administration is part of

The challenge that management faces is to make products as safe as possible and affordable to consumers.

Tort reform is a high profile issue in current business and political discussions.Should tort reform be instituted? Support your answer with sound reasoning.

The Food and Drug Administration regulates all of the following except

The fact that a company is responsible for the harm done to customers by its product even if it can show that it did its best according to the state of the art in the industry at that time is called

Which of the following is not one of the top consumer product categories most frequently associated with injuries requiring hospital treatment?

The ethical theory based on the concept of duty that suggests that if a product causes harm,the firm should pay the costs of any injury is

The legal principle that anyone in the value chain of a product is liable for harm caused to the user if the product as sold was unreasonably dangerous is

With respect to service,consumers are concerned with which of the following?

Business's response to consumerism over time has been one of

Programs that attempt to blend all of the functions of a business into a holistic,integrated philosophy built around teamwork,productivity,and customer satisfaction are called

A basic premise of Total Quality Management (TQM)is that the product designer is the fmaljudge of quality.

Chapter 9 in the textbook discussed business ethics and technology,and this chapter describes the legal doctrine of absolute liability.Discuss the relationship between bioethics and absolute liability.What implications does this relationship have for business?

How has business responded to consumer stakeholders over the years? What do you think made business respond more effectively to consumers?

No matter how careful business is regarding the safety of its products,product liability suits are inevitable.

The debate over product liability law continues.

The Business and Society Relationship

Orporate Citi7cnship: Social Responsibility Ferformancc, Sustolinability

The Stoikt:holdc:r Approach to Businssotit:l, and Elhics

Corporate Governance: Founda Tion31 Luet

Strategic F Anagen1ent and Corpor3te Public Policy

Lss-Ue, Risk, and Crisis Tanage1ucnt

Busi Ness Ethics Fundamentals

Personal Aud Organizational Ethics

Business Ethics and Technology

Ethical Issues in the Global Arena

Business, Go,crnmcnl, and Rcgulation

Business Influence on Gocrnment and Public Policy

Consun1er Stakeholders:information Issues and Responses

Sustolinability and the Naturnl Enironmenl

Buiiinc11s Iand Community Stakcholdn1

Employee Stolkeholders and Vorkplace Jssud

Employtt Stnkcholdcr11: Privacy, Safcty, and Tlcalth

E1nploy 1ncnt Discrhnination and Affir1native Action

Filters

Exam 14: Consu1ner Stakeholders:product and Service Lssues

Market share liability is rarely successful in current product liability lawsuits.

All of the following are dimensions of quality except

By defrnition,quality does not include service.

The Food and Drug Administration is part of

The challenge that management faces is to make products as safe as possible and affordable to consumers.

Tort reform is a high profile issue in current business and political discussions.Should tort reform be instituted? Support your answer with sound reasoning.

The Food and Drug Administration regulates all of the following except

The fact that a company is responsible for the harm done to customers by its product even if it can show that it did its best according to the state of the art in the industry at that time is called

Which of the following is not one of the top consumer product categories most frequently associated with injuries requiring hospital treatment?

The ethical theory based on the concept of duty that suggests that if a product causes harm,the firm should pay the costs of any injury is

The legal principle that anyone in the value chain of a product is liable for harm caused to the user if the product as sold was unreasonably dangerous is

With respect to service,consumers are concerned with which of the following?

Business's response to consumerism over time has been one of

Programs that attempt to blend all of the functions of a business into a holistic,integrated philosophy built around teamwork,productivity,and customer satisfaction are called

A basic premise of Total Quality Management (TQM)is that the product designer is the fmaljudge of quality.

Chapter 9 in the textbook discussed business ethics and technology,and this chapter describes the legal doctrine of absolute liability.Discuss the relationship between bioethics and absolute liability.What implications does this relationship have for business?

How has business responded to consumer stakeholders over the years? What do you think made business respond more effectively to consumers?

No matter how careful business is regarding the safety of its products,product liability suits are inevitable.

The debate over product liability law continues.

The Business and Society Relationship

Orporate Citi7cnship: Social Responsibility Ferformancc, Sustolinability

The Stoikt:holdc:r Approach to Businssotit:l, and Elhics

Corporate Governance: Founda Tion31 Luet

Strategic F Anagen1ent and Corpor3te Public Policy

Lss-Ue, Risk, and Crisis Tanage1ucnt

Busi Ness Ethics Fundamentals

Personal Aud Organizational Ethics

Business Ethics and Technology

Ethical Issues in the Global Arena

Business, Go,crnmcnl, and Rcgulation

Business Influence on Gocrnment and Public Policy

Consun1er Stakeholders:information Issues and Responses

Sustolinability and the Naturnl Enironmenl

Buiiinc11s Iand Community Stakcholdn1

Employee Stolkeholders and Vorkplace Jssud

Employtt Stnkcholdcr11: Privacy, Safcty, and Tlcalth

E1nploy 1ncnt Discrhnination and Affir1native Action

Filters