Question 1

What is one disadvantage of technology and information tools such as social media in the workplace?

Accepted Answer

A) They can waste a significant amount of employee time 
B) They have to be constantly updated 
C) They have to have full-time monitoring of systems for security issues 
D) They allow managers to monitor all employee activity 
E) They allow more employees to telecommute 
A) They can waste a significant amount of employee time 
B) They have to be constantly updated 
C) They have to have full-time monitoring of systems for security issues 
D) They allow managers to monitor all employee activity 
E) They allow more employees to telecommute

Question 2

Generally speaking,limitations of the formal communication network

Accepted Answer

A) discourage employees from taking advantage of social media. 
B) have not affected the popularity of social media in the business environment. 
C) have helped to spur the growth of social media in the business environment. 
D) do none of the above. 
A) discourage employees from taking advantage of social media. 
B) have not affected the popularity of social media in the business environment. 
C) have helped to spur the growth of social media in the business environment. 
D) do none of the above.

Question 3

The ________ is the form a message takes and the ________ is the system used to deliver the message.

Accepted Answer

A) channel; medium 
B) medium; channel 
C) schema; pipeline 
D) package; tunnel 
A) channel; medium 
B) medium; channel 
C) schema; pipeline 
D) package; tunnel

Question 4

Data traffic on mobile devices exceeds voice traffic significantly.

Accepted Answer

A) True 
 B)False

Question 5

Strong communication skills are important even for employees with technical skills,such as engineers and accountants.

Accepted Answer

A) True 
 B)False

Question 6

Which of the following is an outcome of strong communication skills within an organization?

Accepted Answer

A) Less trust between senior leadership 
B) The ability to target important communities in the marketplace 
C) A better understanding of perceptions and trends 
D) Increased productivity and faster problem solving 
E) The ability to develop marketing messages 
A) Less trust between senior leadership 
B) The ability to target important communities in the marketplace 
C) A better understanding of perceptions and trends 
D) Increased productivity and faster problem solving 
E) The ability to develop marketing messages

Question 7

All of the following EXCEPT ________ will make your business messages more effective.

Accepted Answer

A) providing practical information 
B) clarifying expectations and responsibilities 
C) presenting information concisely and efficiently 
D) discussing personal issues and complaining about problems 
A) providing practical information 
B) clarifying expectations and responsibilities 
C) presenting information concisely and efficiently 
D) discussing personal issues and complaining about problems

Question 8

Companies can use ________ to identify and capitalize on market opportunities that are contained in large,complex,or dynamic sets of data.

Accepted Answer

A) telepresence 
B) enterprise IM systems 
C) data visualization 
D) crowdsourcing 
A) telepresence 
B) enterprise IM systems 
C) data visualization 
D) crowdsourcing

Question 9

If you have difficult or complex information to share,how can you help the audience understand and accept your message?

Accepted Answer

A) Use ethical information 
B) Use simple terms to explain the subject 
C) Clearly state your expectations of the audience 
D) Offer compelling evidence 
E) Show the audience how they will benefit 
A) Use ethical information 
B) Use simple terms to explain the subject 
C) Clearly state your expectations of the audience 
D) Offer compelling evidence 
E) Show the audience how they will benefit

Question 10

When solving complex organizational problems,how does information flow between departments?

Accepted Answer

A) In the rumor mill 
B) Through the grapevine 
C) Informally 
D) Vertically 
E) Horizontally 
A) In the rumor mill 
B) Through the grapevine 
C) Informally 
D) Vertically 
E) Horizontally

Question 11

Which of the following is a disadvantage of the social communication model?

Accepted Answer

A) Information flows in one direction 
B) User needs cannot be addressed quickly 
C) Excessive costs 
D) The incorporation of hybrid approaches 
E) Less distinction between professional and personal lives 
A) Information flows in one direction 
B) User needs cannot be addressed quickly 
C) Excessive costs 
D) The incorporation of hybrid approaches 
E) Less distinction between professional and personal lives

Question 12

What is the difference between an ethical dilemma and an ethical lapse?

Accepted Answer

An ethical dilemma involves choosing amo

Question 13

Business communication that is interactive,conversational,and open to those who wish to join follows which type of communication model?

Accepted Answer

A) Published 
B) Broadcasted 
C) Social 
D) Passive 
E) Reshaped 
A) Published 
B) Broadcasted 
C) Social 
D) Passive 
E) Reshaped

Question 14

Which of the following represents a set of choices that are conflicting,yet ethical and valid?

Accepted Answer

A) An ethical dilemma 
B) Transparency 
C) An ethical lapse 
D) Stealth marketing 
E) An ethics audit 
A) An ethical dilemma 
B) Transparency 
C) An ethical lapse 
D) Stealth marketing 
E) An ethics audit

Question 15

When people must choose between alternatives that aren't completely wrong or completely right,they are facing an ethical lapse.

Accepted Answer

A) True 
 B)False

Question 16

Which of the following is one way to help the audience understand your message?

Accepted Answer

A) Tell the audience what software you are using 
B) Use images and designs your audience is familiar with 
C) Tell the audience your goals and needs 
D) Embed links to more detailed discussions about your topic 
E) Tell the audience your expectations of them 
A) Tell the audience what software you are using 
B) Use images and designs your audience is familiar with 
C) Tell the audience your goals and needs 
D) Embed links to more detailed discussions about your topic 
E) Tell the audience your expectations of them

Question 17

Explain what's meant by the phrase,"constant connectivity is a mixed blessing."

Accepted Answer

Regarding mobile technology,constant con

Question 18

Which of the following is an effect of information overload?

Accepted Answer

A) Less stress because of increased access to information 
B) The ability to use technology to fill communication gaps 
C) Difficulty in identifying the difference between useful and useless information 
D) Difficulty in developing essential communication skills 
E) Improved health and relationships 
A) Less stress because of increased access to information 
B) The ability to use technology to fill communication gaps 
C) Difficulty in identifying the difference between useful and useless information 
D) Difficulty in developing essential communication skills 
E) Improved health and relationships

Question 19

Which of the following is a key point to remember when incorporating the use of technology in the communication process?

Accepted Answer

A) Technology will eliminate the stress of trying to discriminate between useful and useless information 
B) Technology will allow the audience to process information more effectively 
C) Technology will fill in knowledge gaps 
D) Technology is simply a tool to help you accomplish a task 
E) Technology will replace essential communication skills 
A) Technology will eliminate the stress of trying to discriminate between useful and useless information 
B) Technology will allow the audience to process information more effectively 
C) Technology will fill in knowledge gaps 
D) Technology is simply a tool to help you accomplish a task 
E) Technology will replace essential communication skills

Question 20

A barrier to communication can be caused by

Accepted Answer

A) the structure and culture of an organization. 
B) the common habit of multitasking. 
C) human or technological intervention between senders and receivers. 
D) all of the above. 
A) the structure and culture of an organization. 
B) the common habit of multitasking. 
C) human or technological intervention between senders and receivers. 
D) all of the above.

What is one disadvantage of technology and information tools such as social media in the workplace?

Generally speaking,limitations of the formal communication network

The is the form a message takes and the is the system used to deliver the message.

Data traffic on mobile devices exceeds voice traffic significantly.

Strong communication skills are important even for employees with technical skills,such as engineers and accountants.

Which of the following is an outcome of strong communication skills within an organization?

All of the following EXCEPT ________ will make your business messages more effective.

Companies can use ________ to identify and capitalize on market opportunities that are contained in large,complex,or dynamic sets of data.

If you have difficult or complex information to share,how can you help the audience understand and accept your message?

When solving complex organizational problems,how does information flow between departments?

Which of the following is a disadvantage of the social communication model?

What is the difference between an ethical dilemma and an ethical lapse?

Business communication that is interactive,conversational,and open to those who wish to join follows which type of communication model?

Which of the following represents a set of choices that are conflicting,yet ethical and valid?

When people must choose between alternatives that aren't completely wrong or completely right,they are facing an ethical lapse.

Which of the following is one way to help the audience understand your message?

Explain what's meant by the phrase,"constant connectivity is a mixed blessing."

Which of the following is an effect of information overload?

Which of the following is a key point to remember when incorporating the use of technology in the communication process?

A barrier to communication can be caused by

Collaboration,Interpersonal Communication,and Business Etiquette

Communication Challenges in a Diverse,Global Marketplace

Planning Business Messages

Writing Business Messages

Completing Business Messages

Digital Media

Social Media

Visual Media

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Finding,Evaluating,and Processing Information

Planning Reports and Proposals

Writing and Completing Reports and Proposals

Developing Presentations in a Social Media Environment

Enhancing Presentations with Slides and Other Visuals

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Filters

Exam 1: Understanding the Foundations of Business Communications

What is one disadvantage of technology and information tools such as social media in the workplace?

Generally speaking,limitations of the formal communication network

The ________ is the form a message takes and the ________ is the system used to deliver the message.

Data traffic on mobile devices exceeds voice traffic significantly.

Strong communication skills are important even for employees with technical skills,such as engineers and accountants.

Which of the following is an outcome of strong communication skills within an organization?

All of the following EXCEPT ________ will make your business messages more effective.

Companies can use ________ to identify and capitalize on market opportunities that are contained in large,complex,or dynamic sets of data.

If you have difficult or complex information to share,how can you help the audience understand and accept your message?

When solving complex organizational problems,how does information flow between departments?

Which of the following is a disadvantage of the social communication model?

What is the difference between an ethical dilemma and an ethical lapse?

Business communication that is interactive,conversational,and open to those who wish to join follows which type of communication model?

Which of the following represents a set of choices that are conflicting,yet ethical and valid?

When people must choose between alternatives that aren't completely wrong or completely right,they are facing an ethical lapse.

Which of the following is one way to help the audience understand your message?

Explain what's meant by the phrase,"constant connectivity is a mixed blessing."

Which of the following is an effect of information overload?

Which of the following is a key point to remember when incorporating the use of technology in the communication process?

A barrier to communication can be caused by

Collaboration,Interpersonal Communication,and Business Etiquette

Communication Challenges in a Diverse,Global Marketplace

Planning Business Messages

Writing Business Messages

Completing Business Messages

Digital Media

Social Media

Visual Media

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Finding,Evaluating,and Processing Information

Planning Reports and Proposals

Writing and Completing Reports and Proposals

Developing Presentations in a Social Media Environment

Enhancing Presentations with Slides and Other Visuals

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Filters

The is the form a message takes and the is the system used to deliver the message.