Exam 10: Types and Forms of Organizational Change

Process consultation is an organizational development technique in which a facilitator first observes the interactions of group members and then helps them become aware of ways to improve their work interactions.

Planned organizational change is normally targeted at improving effectiveness at one or more of four different levels: human resources, ________, technological capabilities, and organizational capabilities.

Which of the following is one of the organizational development (OD) techniques to promote change?

Which of the following statements is true regarding reengineering?

Resistance to change lowers an organization's effectiveness and reduces its chances of survival.

The ________ theory argues that two sets of opposing forces within an organization determine how change will take place.

Mechanistic structure is characterized by a flat hierarchy, decentralized decision-making.

Which of the following statements is true regarding total quality management (TQM)?

A ________ is a group of workers who assume responsibility for performing all the operations necessary for completing a specified stage in the manufacturing process.

For successfully performing reengineering, it should be organized around outcomes, not tasks.

Which of the following methods is used for accomplishing evolutionary change?

The European Union is a ________ force for change.

________ is an OD technique that takes team building one step further and uses it to improve the ways different functions or divisions work together.

What is organizational mirroring?

Which of the following theories proposed the importance of changing roles and tasks to increase organizational effectiveness?

E-engineering refers to companies' attempts to use all kinds of information systems to improve their performance.

Which of the following terms, popularized by Michael Hammer and J. Champy, refers to fundamental rethinking and radical redesigning of business processes to achieve dramatic improvements in critical, contemporary measures of performance such as cost, quality, service, and speed?

A flexible work team is self-managed.

Which of the following terms refers to a pattern of faulty decision-making that occurs in a team when members discount negative information in order to arrive at a unanimous agreement?

Which of the following is an OD technique that involves a facilitator working closely with a manager on the job to help the manager improve his or her interactions with other group members?