Exam 12: Decision Making, Learning, Knowledge Management, and Information Technology

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A wheel configuration of a top-management team solves complex problems much more quickly than a circle arrangement.

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The incrementalist model of decision-making, developed by Henry Mintzberg and his colleagues, describes how decision-making takes place when uncertainty is high.

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What is cognitive dissonance?

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When an organization is using the ________ model of decision-making, it becomes an "organized anarchy" in which the decision about which alternative to select depends on which manager or coalition has the most influence or power to sway other decision makers at that moment.

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According to Peter Senge, individual learning is more important than team learning in promoting organizational learning.

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What are the two types of organizational decisions?

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