Question 1

Table 5.4
The manager of Champion Cooling Company has recently implemented a statistical process control method.The accompanying table shows the results of five different samples of walk-in coolers that were produced in the previous month.
 
-Using the data in Table 5.4,what is the value of the center line for the chart that monitors performance to target?

Accepted Answer

A) 3)9 
B) 102.0 
C) 103.2 
D) 103.7

Question 2

The quality control technician grew weary of measuring pistons that came off the line,so he decided to make a fixture that would tell him whether the piston fell within product specifications.The fixture had two holes,one the exact width of the upper specification (24 cm)and one slightly smaller than the lower specification (21 cm).If the piston fit through the smaller hole,it would be too small and therefore rejected.If the piston didn't fit through the larger hole,it was too large and would be rejected.Just to test his idea,he used the traditional measurement system and his new system on the next eight samples.The data and the two charts he constructed are shown below.Why aren't the plotted points forming similar shapes between the two graphs? Evaluate the advantages and disadvantages of his proposed system.

Accepted Answer

The answer of The quality control technician grew weary of...

Question 3

The management of a line that fills cereal boxes wants the box filled at 32.2 ounces.When the process is in control,the standard deviation is .1 ounces.
a.Construct the upper and lower control limits for a 3-sigma x-bar chart using a sample size of five.
b.The results from the last 10 samples follow.Is the process in control?

Accepted Answer

The answer of The management of a line that fills...

Question 4

An acceptable quality level is measured as the proportion of defective items a buyer is willing to tolerate.

Accepted Answer

A) True 
 B)False

Question 5

________ refers to how well the product or service performs its intended purpose.

Accepted Answer

The answer of ________ refers to how well the product...

Question 6

The upper and lower control limits for a component are 0.150 cm.and 0.120 cm. ,with a process target of .135 cm.The process standard deviation is 0.004 cm.and the process average is 0.138 cm.What is the process capability index?

Accepted Answer

A) 1)00 
B) 1)25 
C) 1)50 
D) 1)75

Question 7

________ costs are associated with preventing defects before they happen.

Accepted Answer

The answer of ________ costs are associated with preventing defects...

Question 8

In SPC,the distribution of sample means:

Accepted Answer

A) can be approximated by the normal distribution. 
B) will have greater variability than the process distribution. 
C) will always have a mean greater than the process distribution because of the sample size. 
D) cannot be used for control charts because the variability is understated.

Question 9

Historically,the average time to service a customer complaint has been 3 days and the standard deviation has been 0.50 day.Management would like to specify the control limits for an  chart with a sample size of 10- and 3- sigma limits.Suppose the next sample of 10 yielded the following result: 3.2,2.1,3.6,2.8,3.9,3.5,2.7,4.1,2.6,and 3.3.What conclusion can be drawn?

Accepted Answer

A) Assuming the process variability is in control,the process average is also in statistical control. 
B) Assuming the process average is in control,the process average is out of statistical control. 
C) The sample size should be increased. 
D) No conclusion can be drawn because there is insufficient data.

Question 10

Five samples of size 4 were taken from a process.A range chart was developed that had LCLR = 0 and UCLR = 2.50.Similarly,an average chart was developed with the average range from the five samples,with  = 15.0 and  = 24.0.The ranges for each of the five samples were 1.75,2.42,2.75,2.04,and 2.80,respectively.The values of the sample average for each sample were 19.5,22.3,17.4,20.1,and 18.9,respectively.What can you tell management from this analysis?

Accepted Answer

A) The process variability is out of control,and we cannot make a statement about the process average. 
B) The process variability is out of control,but the process average is in control. 
C) The process variability and the process average are out of control. 
D) We cannot tell if the process variability or the process average is out of control.

Question 11

Which one of the following statements about quality control is TRUE?

Accepted Answer

A) Measurement by attributes is a simple yes or no decision. 
B) Complete inspection is used when inspection cost is high. 
C) Sampling inspection is used when the cost of passing a defective unit is high relative to the cost of inspection. 
D) Measurement by variables is often used when the quality specifications are complex.

Question 12

Construct a 3-sigma R-chart for the length in centimeters of a part from the following table.What is the upper control limit of your R-chart?

Accepted Answer

A) .032 
B) 0.51 
C) 0.73 
D) 2.28

Question 13

MKS Inc. ,produces meter sticks that have a target length of 100 centimeters with upper and lower specification limits of 100.05 and 99.95 centimeters respectively.Their existing process produces meter sticks with an average length of 100.00 centimeters and a standard deviation of 0.015 centimeters.What is their current process capability index?

Accepted Answer

A) 0)44 
B) 0)83 
C) 1)11 
D) 1)26

Question 14

The ISO 14000 standards explicitly mentions:

Accepted Answer

A) composition of the company safety committee. 
B) fair labor practices. 
C) life-cycle assessment 
D) fair operating practices.

Question 15

A company measures their Taguchi quality loss function for a product that has a nominal value of 10.The loss function is governed by a parabola,L(x)= k(x-T)2 where T is the nominal value and x is any x-axis value.If the loss curve is as shown in the figure,what is the value of the constant k?

Accepted Answer

The answer of A company measures their Taguchi quality loss...

Question 16

Process capability can be addressed when:

Accepted Answer

A) assignable causes are present. 
B) a process is in statistical control. 
C) a process is in statistical control but assignable causes are present. 
D) the nominal value equals the tolerance regardless of assignable causes.

Question 17

A company is interested in monitoring the number of scratches on Plexiglass panels.The appropriate control chart to use would be:

Accepted Answer

A) an  chart. 
B) a p-chart. 
C) a c-chart. 
D) an R-chart.

Question 18

A process is monitored with a control chart.The process is correctly judged to be in-control once the results from the most recent sample are plotted.Therefore,all of the output produced at that time is good.

Accepted Answer

A) True 
 B)False

Question 19

Which step of the Six Sigma DMAIC procedure involves identifying data sources and preparing a data collection plan?

Accepted Answer

A) Define 
B) Measure 
C) Analyze 
D) Improve 
E) Control

Question 20

A manufacturer embarking on a Six Sigma program sets the goal of having true Six Sigma capability for all processes by the end of the month.If their current process capability index on a key metric is less than 2.0 and the process capability ratio is 1.70,what must happen with the process standard deviation?

Accepted Answer

A) The process standard deviation must be reduced by 50%. 
B) The process standard deviation must be reduced by 33%. 
C) The process standard deviation must be reduced by 25%. 
D) The process standard deviation must be reduced by 15%.

Exam 3: Quality and Performance

An acceptable quality level is measured as the proportion of defective items a buyer is willing to tolerate.

________ refers to how well the product or service performs its intended purpose.

The upper and lower control limits for a component are 0.150 cm.and 0.120 cm. ,with a process target of .135 cm.The process standard deviation is 0.004 cm.and the process average is 0.138 cm.What is the process capability index?

________ costs are associated with preventing defects before they happen.

In SPC,the distribution of sample means:

Which one of the following statements about quality control is TRUE?

Construct a 3-sigma R-chart for the length in centimeters of a part from the following table.What is the upper control limit of your R-chart?

The ISO 14000 standards explicitly mentions:

A company measures their Taguchi quality loss function for a product that has a nominal value of 10.The loss function is governed by a parabola,L(x)= k(x-T)2 where T is the nominal value and x is any x-axis value.If the loss curve is as shown in the figure,what is the value of the constant k?

Process capability can be addressed when:

A company is interested in monitoring the number of scratches on Plexiglass panels.The appropriate control chart to use would be:

A process is monitored with a control chart.The process is correctly judged to be in-control once the results from the most recent sample are plotted.Therefore,all of the output produced at that time is good.

Which step of the Six Sigma DMAIC procedure involves identifying data sources and preparing a data collection plan?