Question 1

Which of these is NOT a core process that managers would focus on for improvement opportunities?

Accepted Answer

A) supplier relationships 
B) new product/service development 
C) order fulfillment 
D) employee training

Question 2

What is the six-step blueprint for process analysis and what are the basic requirements for each step?

Accepted Answer

The answer of What is the six-step blueprint for process...

Question 3

A manager of a company producing computer chips knows that in the early stages of production for a new product,the expenditures exceed receipts,whereas in the latter stages,the reverse is true.Give an explanation for this phenomenon.

Accepted Answer

The answer of A manager of a company producing computer...

Question 4

A good brainstorming session has the characteristic of:

Accepted Answer

A) good judgment skills. 
B) ability to think of creative ideas. 
C) skill in identifying the best payoffs. 
D) ability to analyze a process analytically.

Question 5

Work sampling is most often used in situations in which:

Accepted Answer

A) a time standard is needed for a repetitive job. 
B) an estimate of the proportion of the time spent on a particular activity is needed. 
C) it is important to keep the sample size down. 
D) special training is required for the observer,and stopwatches must be used.

Question 6

An undergraduate business student studies diligently in the library late in the term in anticipation of an outstanding performance on her final exams.She asks a friend to spy on her at random intervals to determine what percentage of time she is actually studying.Over the course of three days,her friend records the following observations:
  Based on this work sample,what percentage of time was the student actually studying?

Accepted Answer

The answer of An undergraduate business student studies diligently in...

Question 7

Which of the following is not an advantage of the predetermined data approach to work measurement?

Accepted Answer

A) Standards can be set before production begins. 
B) New work methods can be compared without conducting a time study. 
C) Performance ratings are not needed to derive standards. 
D) The approach is particularly applicable to firms with a flexible flow strategy.

Question 8

You have been hired as an external consultant to improve processes at a business.You are unfamiliar with exactly how the work is currently done but are intimately familiar with charting techniques and data analysis tools.What is a general sequence for use of these tools and why should you use them in the sequence you specify?

Accepted Answer

The answer of You have been hired as an external...

Question 9

The best data analysis tool for recording which gas pump most customers use would be a checklist.

Accepted Answer

A) True 
 B)False

Question 10

Suppose you have owned and operated your own package delivery business for a year.You would like to engage in competitive benchmarking to make sure your business is run as smoothly as possible.What firms and processes would you consider for benchmarking? Defend your choices of these firms and processes.What specific metrics would you focus on and why? How could the data be reliably collected at your own business?

Accepted Answer

The answer of Suppose you have owned and operated your...

Question 11

A(n)________ is a table that lists and categorizes the steps in a process.

Accepted Answer

The answer of A(n)________ is a table that lists and...

Question 12

________ involves using an organizational unit with superior performance as the ideal for other departments.

Accepted Answer

The answer of ________ involves using an organizational unit with...

Question 13

Scenario 4.4
A job consists of three elements.Twenty observations for each element were timed,and the resulting data are shown in the following table.A performance rating has also been assigned for each element,as shown in the table.The job has an allowance of 20% of normal time.
 
-Use the information in Scenario 4.4.What is the standard time for the entire job?

Accepted Answer

A) greater than or equal to 10.0 minutes 
B) less than 10.0 minutes but greater than or equal to 8.5 minutes 
C) less than 8.5 minutes but greater than or equal to 7.0 minutes 
D) less than 7.0 minutes

Question 14

An accounting firm realizes it is woefully inadequate at cultivating new clients.It is allowed to observe a law firm perform the new-client cultivation process in hopes of gleaning improved methods it can adopt.This is an example of:

Accepted Answer

A) competitive benchmarking. 
B) functional benchmarking. 
C) internal benchmarking. 
D) generic benchmarking.

Question 15

Scenario 4.3
A job consists of three elements.Twenty observations for each element were timed,and the resulting data are shown in the following table.A performance rating has also been assigned for each element,as shown in the table.The job has an allowance of 15% of normal time.
 
-Use the information in Scenario 4.3.What is the normal time for job element #3?

Accepted Answer

A) greater than or equal to 3 minutes 
B) less than 3 minutes but greater than or equal to 2.6 minutes 
C) less than 2.6 minutes but greater than or equal to 2.2 minutes 
D) less than 2.2 minutes

Question 16

Scenario 4.3
A job consists of three elements.Twenty observations for each element were timed,and the resulting data are shown in the following table.A performance rating has also been assigned for each element,as shown in the table.The job has an allowance of 15% of normal time.
 
-Use the information in Scenario 4.3.What is the normal time for job element #1?

Accepted Answer

A) greater than or equal to 3 minutes 
B) less than 3 minutes but greater than or equal to 2.6 minutes 
C) less than 2.6 minutes but greater than or equal to 2.2 minutes 
D) less than 2.2 minutes

Question 17

When managing processes,it is vital that:

Accepted Answer

A) design teams are allowed to function creatively and set their own charter. 
B) the organization is not satisfied unless fundamental reengineering changes are made. 
C) sound project management practices are used to implement the redesigned process. 
D) people are redesigned at the same time the process is redesigned.

Question 18

Keith assembles peanut valves and the recorded data is displayed in the table.What is the normal time for this job element if he is rated at 75%?

Accepted Answer

A) greater than or equal to 3 minutes 
B) less than 3 minutes but greater than or equal to 2.6 minutes 
C) less than 2.6 minutes but greater than or equal to 2.2 minutes 
D) less than 2.2 minutes

Question 19

The bursar's office at your university decides to benchmark the collections department of a credit agency to improve their own collection rate.This is an example of ________.

Accepted Answer

The answer of The bursar's office at your university decides...

Question 20

When a process is high in divergence,it is likely to have:

Accepted Answer

A) few rectangle-shaped symbols. 
B) many rectangle-shaped symbols. 
C) few diamond-shaped symbols. 
D) many diamond-shaped symbols.

Exam 4: Process Analysis

Which of these is NOT a core process that managers would focus on for improvement opportunities?

What is the six-step blueprint for process analysis and what are the basic requirements for each step?

A manager of a company producing computer chips knows that in the early stages of production for a new product,the expenditures exceed receipts,whereas in the latter stages,the reverse is true.Give an explanation for this phenomenon.

A good brainstorming session has the characteristic of:

Work sampling is most often used in situations in which:

Which of the following is not an advantage of the predetermined data approach to work measurement?

The best data analysis tool for recording which gas pump most customers use would be a checklist.

A(n)________ is a table that lists and categorizes the steps in a process.

________ involves using an organizational unit with superior performance as the ideal for other departments.

An accounting firm realizes it is woefully inadequate at cultivating new clients.It is allowed to observe a law firm perform the new-client cultivation process in hopes of gleaning improved methods it can adopt.This is an example of:

When managing processes,it is vital that:

Keith assembles peanut valves and the recorded data is displayed in the table.What is the normal time for this job element if he is rated at 75%?

The bursar's office at your university decides to benchmark the collections department of a credit agency to improve their own collection rate.This is an example of ________.

When a process is high in divergence,it is likely to have: