Question 1

Historically,the average diameter of the holes drilled has been 0.25 cm and the average range has been 0.1 cm.Determine the central line and upper and lower control limits for an

Accepted Answer

The answer of Historically,the average diameter of the holes drilled...

Question 2

________ costs arise when a defect is discovered after the customer has received the product or service.

Accepted Answer

The answer of ________ costs arise when a defect is...

Question 3

Which step of the Six Sigma DMAIC procedure involves identifying data sources and preparing a data collection plan?

Accepted Answer

A) Define 
B) Measure 
C) Analyze 
D) Improve 
E) Control

Question 4

Construct a 3-sigma  and R-chart for the length in centimeters of a part from the following table.

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The answer of Construct a 3-sigma  and R-chart for...

Question 5

A metal-cutting operation has a target value of 20 and consistently averages 19.8 with a standard deviation of 0.5.The design engineers have established an upper specification limit of 22 and a lower specification limit of 18.Which statement concerning this process is TRUE?

Accepted Answer

A) The process capability ratio is 1.46. 
B) The process capability index is 1.33. 
C) The process is in control. 
D) None of these is true.

Question 6

What are the key components of the ISO 26000:2010 standard?

Accepted Answer

The answer of What are the key components of the...

Question 7

The upper and lower control limits for a component are 0.150 cm.and 0.120 cm. ,with a process target of .135 cm.The process standard deviation is 0.004 cm.and the process average is 0.138 cm.What is the process capability index?

Accepted Answer

A) 1.00 
B) 1.25 
C) 1.50 
D) 1.75

Question 8

One chart commonly used for quality measures based on product or service attributes is the  chart.

Accepted Answer

A) True 
 B)False

Question 9

Small groups of employees and supervisors that meet to identify,analyze,and solve process and quality problems are known as ________.

Accepted Answer

The answer of Small groups of employees and supervisors that...

Question 10

________ means that customers expect the product or services they buy to meet or exceed certain advertised levels of performance.

Accepted Answer

The answer of ________ means that customers expect the product...

Question 11

Thermostats are subjected to rigorous testing before they are shipped to air conditioning technicians around the world.Results from the last five samples are shown in the table.Is the process under control?

Accepted Answer

The answer of Thermostats are subjected to rigorous testing before...

Question 12

________ is the international standard governing documentation of a quality program.

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The answer of ________ is the international standard governing documentation...

Question 13

Regarding control charts,a type I error refers to concluding that the process is:

Accepted Answer

A) in control when it is not in control. 
B) incapable when it is capable. 
C) out of control when it is in control. 
D) capable when it is not capable.

Question 14

Process capability measures the ability of the process to meet the ________ for a product or service.

Accepted Answer

The answer of Process capability measures the ability of the...

Question 15

Historically,the average proportion of defective bars has been 0.015.Samples will be of 100 bars each.Construct a p-chart using z = 3.What is the value of UCL?

Accepted Answer

A) less than or equal to 0.050 
B) greater than 0.050 but less than or equal to 0.060 
C) greater than 0.060 but less than or equal to 0.070 
D) greater than 0.070

Question 16

One of the principles that total quality management (TQM)stresses is customer satisfaction.

Accepted Answer

A) True 
 B)False

Question 17

Historically,the average time to service a customer complaint has been 3 days and the standard deviation has been 0.50 day.Management would like to specify the control limits for an  chart with a sample size of 10 and 3- sigma limits.The UCL for the chart would be:

Accepted Answer

A) less than or equal to 3.30. 
B) greater than 3.30 but less than or equal to 3.40. 
C) greater than 3.40 but less than or equal to 3.50. 
D) greater than 3.50.

Question 18

A hotel tracks the number of complaints per month.When the process is in control,there is an average of 35 complaints per month.Assume that a 2-sigma control limit is used.The next four months have 33,27,29,and 43 complaints.What should management do?

Accepted Answer

A) Look for assignable causes because the process is in control. 
B) Look for assignable causes because the process is out of control. 
C) Look for common causes because the process is out of control. 
D) Do nothing;the process is in control.

Question 19

Historically,the average diameter of the holes drilled has been 0.25 cm and the average range has been 0.1 cm.Determine the central line and upper and lower control limits for an

Accepted Answer

The answer of Historically,the average diameter of the holes drilled...

Question 20

ISO 26000:2010 address human rights as part of the social responsibility standard for public and private organizations.

Accepted Answer

A) True 
 B)False

Exam 5: Quality and Performance

Historically,the average diameter of the holes drilled has been 0.25 cm and the average range has been 0.1 cm.Determine the central line and upper and lower control limits for an

________ costs arise when a defect is discovered after the customer has received the product or service.

Which step of the Six Sigma DMAIC procedure involves identifying data sources and preparing a data collection plan?

Construct a 3-sigma and R-chart for the length in centimeters of a part from the following table.

A metal-cutting operation has a target value of 20 and consistently averages 19.8 with a standard deviation of 0.5.The design engineers have established an upper specification limit of 22 and a lower specification limit of 18.Which statement concerning this process is TRUE?

What are the key components of the ISO 26000:2010 standard?

The upper and lower control limits for a component are 0.150 cm.and 0.120 cm. ,with a process target of .135 cm.The process standard deviation is 0.004 cm.and the process average is 0.138 cm.What is the process capability index?

One chart commonly used for quality measures based on product or service attributes is the chart.

Small groups of employees and supervisors that meet to identify,analyze,and solve process and quality problems are known as ________.

________ means that customers expect the product or services they buy to meet or exceed certain advertised levels of performance.

Thermostats are subjected to rigorous testing before they are shipped to air conditioning technicians around the world.Results from the last five samples are shown in the table.Is the process under control?

________ is the international standard governing documentation of a quality program.

Regarding control charts,a type I error refers to concluding that the process is:

Process capability measures the ability of the process to meet the ________ for a product or service.

Historically,the average proportion of defective bars has been 0.015.Samples will be of 100 bars each.Construct a p-chart using z = 3.What is the value of UCL?

One of the principles that total quality management (TQM)stresses is customer satisfaction.

Historically,the average time to service a customer complaint has been 3 days and the standard deviation has been 0.50 day.Management would like to specify the control limits for an chart with a sample size of 10 and 3- sigma limits.The UCL for the chart would be:

A hotel tracks the number of complaints per month.When the process is in control,there is an average of 35 complaints per month.Assume that a 2-sigma control limit is used.The next four months have 33,27,29,and 43 complaints.What should management do?

Historically,the average diameter of the holes drilled has been 0.25 cm and the average range has been 0.1 cm.Determine the central line and upper and lower control limits for an

ISO 26000:2010 address human rights as part of the social responsibility standard for public and private organizations.