Question 1

Short tenure in management is associated with innovation.

Accepted Answer

A) True 
 B)False

Question 2

Which tactic for overcoming resistance to change basically assumes that the source of resistance lies in misinformation?

Accepted Answer

A)  implementing changes fairly 
B)  participation 
C)  education and communication 
D)  coercion 
E)  cooptation and manipulation

Question 3

Risa has to work long hours and sometimes weekends, losing out on family time. Risa doesn't find her long hours overly stressful, but rather she sees it as her contribution to maintaining her family's equilibrium and well being, and bettering her children's future. In which country is Risa most likely employed?

Accepted Answer

A)  Venezuela 
B)  United States 
C)  Canada 
D)  United Kingdom 
E)  Netherlands

Question 4

Benny is stressed with the new corporate reorganization. He now reports to a foreign office that has usurped many of his responsibilities, including the contract labor for his projects, therefore he's working with less qualified and new contractors with whom he doesn't have a relationship. However, the managers of the other departments find themselves in the same boat and everyday they are able to laugh over lunch about their new managerial impotence. ________ is helping Benny handle his stress.

Accepted Answer

A)  Emotional contagion 
B)  Cognitive dissonance 
C)  Social support 
D)  Time-management 
E)  Self-efficacy

Question 5

An example of change in competition is ________.

Accepted Answer

A)  U.S. manufactured Toyota vehicles 
B)  collapse of Enron Corporation 
C)  Iraq-U.S. war 
D)  increased interest in urban living 
E)  a decrease in interest rates

Question 6

Individuals with internal locus of control tend to be more prone to stress.

Accepted Answer

A) True 
 B)False

Question 7

Who built on Lewin's three-step model to create a more detailed eight-step plan for implementing change?

Accepted Answer

A)  John Kotter 
B)  David McClelland 
C)  Douglas Surber 
D)  Lawrence Summers 
E)  Henry Mintzberg

Question 8

Jerry is feeling very stressed because his boss expects a project to be delivered to the client within a very unreasonable deadline. Jerry has to work nights and weekends to make the deadline. Jerry is feeling stress due to a(n) ________ factor.

Accepted Answer

A)  environmental 
B)  organizational 
C)  economic 
D)  structural 
E)  personal

Question 9

Strum Services provides content management services to major educational publishers. Due to low morale, the level of employee output has been below par which has caused a backlog in work.
-Which of the following, if true, would strengthen the argument to use coercive techniques in this situation?

Accepted Answer

A)  The company is on a tight deadline to complete a major project for an important client. 
B)  The company is in its lean season and work volumes are low. 
C)  The company can afford to hire temp workers to handle the backlog and complete the work on time. 
D)  The company's workforce is comprised of employees with highly specialized skill sets. 
E)  Employees are demotivated because of the company's stringent work culture.

Question 10

During the "dreaming" step of appreciative inquiry, participants ________.

Accepted Answer

A)  identify the organization's strengths 
B)  use information from the discovery phase to speculate on possible futures 
C)  find a common vision of how the organization will look in the future 
D)  write action plans and develop implementation strategies 
E)  recount times they felt the organization worked best

Question 11

"Buying off" the leaders of a resistance group by giving them a key role and seeking their advice not to find a better solution but to get their endorsement is an example of ________.

Accepted Answer

A)  coercion 
B)  cooptation 
C)  procedural fairness 
D)  distributive bargaining 
E)  operant conditioning

Question 12

Jobs that make multiple and conflicting demands increase both stress and dissatisfaction.

Accepted Answer

A) True 
 B)False

Question 13

Discuss the various individual approaches toward managing stress.

Accepted Answer

The answer of Discuss the various individual approaches toward managing...

Question 14

Resistance to change can be positive if it leads to open discussion and debate.

Accepted Answer

A) True 
 B)False

Question 15

Which of the following steps of the appreciative inquiry attempts to identify what people think are the organization's strengths?

Accepted Answer

A)  dreaming 
B)  destiny 
C)  collaboration 
D)  inferring 
E)  discovery

Question 16

In the case of process consultation, the consultants do not solve the organization's problems but rather guide or coach the client to solve his or her own problems after jointly diagnosing what needs improvement.

Accepted Answer

A) True 
 B)False

Question 17

________ involves correcting errors using past routines and present policies.

Accepted Answer

A)  Process reengineering 
B)  Single-loop learning 
C)  Circular logrolling 
D)  Double-loop learning 
E)  Organizational restructuring

Question 18

The step in the action research process where information is gathered about problems, concerns, and needed changes is known as the ________ stage.

Accepted Answer

A)  feedback 
B)  evaluation 
C)  diagnosis 
D)  action 
E)  prognosis

Exam 18: Organizational Change and Stress Management

Short tenure in management is associated with innovation.

Which tactic for overcoming resistance to change basically assumes that the source of resistance lies in misinformation?

An example of change in competition is ________.

Individuals with internal locus of control tend to be more prone to stress.

Who built on Lewin's three-step model to create a more detailed eight-step plan for implementing change?

Jerry is feeling very stressed because his boss expects a project to be delivered to the client within a very unreasonable deadline. Jerry has to work nights and weekends to make the deadline. Jerry is feeling stress due to a(n) ________ factor.

Strum Services provides content management services to major educational publishers. Due to low morale, the level of employee output has been below par which has caused a backlog in work. -Which of the following, if true, would strengthen the argument to use coercive techniques in this situation?

During the "dreaming" step of appreciative inquiry, participants ________.

"Buying off" the leaders of a resistance group by giving them a key role and seeking their advice not to find a better solution but to get their endorsement is an example of ________.

Jobs that make multiple and conflicting demands increase both stress and dissatisfaction.

Discuss the various individual approaches toward managing stress.

Resistance to change can be positive if it leads to open discussion and debate.

Which of the following steps of the appreciative inquiry attempts to identify what people think are the organization's strengths?

In the case of process consultation, the consultants do not solve the organization's problems but rather guide or coach the client to solve his or her own problems after jointly diagnosing what needs improvement.

________ involves correcting errors using past routines and present policies.

The step in the action research process where information is gathered about problems, concerns, and needed changes is known as the ________ stage.