Question 1

Laura sent a text message to Betty telling her that she would come by to pick her up after work so they could go shopping.Betty,however,made other plans for the evening thinking Laura was talking about going shopping the next day.Which of the following best explains what went wrong with the communication?

Accepted Answer

A)  Laura used a wrong channel of communication.
B)  There was too much noise in the room when Betty read the message.
C)  Betty decoded the message incorrectly.
D)  The complexity capacity of text messaging is poor. C

Question 2

In her personal blog,Emily posted gossip about her coworkers and information about the product development project she was currently working on.All statements were true ________.

Accepted Answer

A)  but no harm can come from them because they are only on the Internet
B)  so her coworkers cannot complain about her posts
C)  so Emily's employer cannot take any adverse action against her
D)  but Emily exposed sensitive and potentially embarrassing information D

Question 3

Which of the following methods of communication offers high scanability?

Accepted Answer

A)  publications
B)  face-to-face communication
C)  meetings
D)  voice mail A

Question 4

In the wheel network,the leader serves as the hub through which all communication passes.

Accepted Answer

A) True 
 B)False

Question 5

How are town hall meetings used by organizations to communicate with employees?

Accepted Answer

The answer of How are town hall meetings used by...

Question 6

In order to increase face-to-face communication among employees,the workplace design should ________.

Accepted Answer

A)  maximize visibility and density
B)  maximize visibility and minimize density
C)  minimize visibility and density
D)  minimize visibility and maximize density

Question 7

Describe and explain the different directions of communication flow within an organization.

Accepted Answer

The answer of Describe and explain the different directions of...

Question 8

Briefly describe three common communication networks,or patterns of communication,that emerge in organizations.Is any one network preferable to others? If so,why? If not,what factors decide which network is best for a particular situation?

Accepted Answer

The answer of Briefly describe three common communication networks,or patterns...

Question 9

Which of the following is true of filtering?

Accepted Answer

A)  Filtering aids effective communication by making a message more favorable to a receiver.
B)  The more vertical levels in an organization,the more opportunities there are for filtering.
C)  Filtering occurs at the individual level; the organization cannot encourage or discourage it.
D)  The use of e-mail increases filtering because communication is more direct.

Question 10

Which of the following helps an individual to understand the actual content of a message?

Accepted Answer

A)  antipathy
B)  empathy
C)  apathy
D)  sympathy

Question 11

Amber has called her work group together to assign tasks for the day.In this instance,Amber is using communication to ________.

Accepted Answer

A)  control behavior
B)  provide feedback
C)  express emotions
D)  challenge her employees

Question 12

List the seven elements of the communication process and explain the process of interpersonal communication.

Accepted Answer

The answer of List the seven elements of the communication...

Question 13

Which of the following is true of nonverbal communication?

Accepted Answer

A)  It is synonymous with body language.
B)  It carries greater impact than verbal communication.
C)  It is absent in spoken communication.
D)  It is involuntary; it cannot be used deliberately.

Question 14

Bonnie has had a bad day.She is venting to her supervisor about her problems.Bonnie is using communication ________.

Accepted Answer

A)  to control behavior
B)  to motivate her supervisor to take action
C)  to express her emotions
D)  to inform her supervisor of her personal problems

Question 15

The ________ communication system within an organization permits employees to satisfy their need for social interaction with their peers.

Accepted Answer

A)  informal
B)  social
C)  formal
D)  organizational

Question 16

Communication serves both to inform and to control behavior.

Accepted Answer

A) True 
 B)False

Question 17

As the employees began to leave the meeting room,some were overheard grumbling that those at the top were just profiteers,that it didn't make any difference to Leona if employees lost their jobs.Which barrier to effective communications do these statements represent?

Accepted Answer

A)  language
B)  information overload
C)  defensiveness
D)  filtering

Question 18

When MediFax was a small company,information flowed freely from the sales force to all areas of the home office.This most closely represents the ________.

Accepted Answer

A)  wheel network
B)  chain network
C)  all-channel network
D)  informal network

Question 19

"The grapevine is detrimental to effective organizational communication and must be eliminated if the organization is to effectively engage its employees." Do you agree with this statement? Explain your answer.

Accepted Answer

The answer of "The grapevine is detrimental to effective organizational...

Question 20

Illegible print is an example of noise.

Accepted Answer

A) True 
 B)False

Exam 14: Managing Communication

In her personal blog,Emily posted gossip about her coworkers and information about the product development project she was currently working on.All statements were true ________.

Which of the following methods of communication offers high scanability?

In the wheel network,the leader serves as the hub through which all communication passes.

How are town hall meetings used by organizations to communicate with employees?

In order to increase face-to-face communication among employees,the workplace design should ________.

Describe and explain the different directions of communication flow within an organization.

Briefly describe three common communication networks,or patterns of communication,that emerge in organizations.Is any one network preferable to others? If so,why? If not,what factors decide which network is best for a particular situation?

Which of the following is true of filtering?

Which of the following helps an individual to understand the actual content of a message?

Amber has called her work group together to assign tasks for the day.In this instance,Amber is using communication to ________.

List the seven elements of the communication process and explain the process of interpersonal communication.

Which of the following is true of nonverbal communication?

Bonnie has had a bad day.She is venting to her supervisor about her problems.Bonnie is using communication ________.

The ________ communication system within an organization permits employees to satisfy their need for social interaction with their peers.

Communication serves both to inform and to control behavior.

As the employees began to leave the meeting room,some were overheard grumbling that those at the top were just profiteers,that it didn't make any difference to Leona if employees lost their jobs.Which barrier to effective communications do these statements represent?

When MediFax was a small company,information flowed freely from the sales force to all areas of the home office.This most closely represents the ________.

"The grapevine is detrimental to effective organizational communication and must be eliminated if the organization is to effectively engage its employees." Do you agree with this statement? Explain your answer.

Illegible print is an example of noise.