Question 1

Which of the following techniques of managing conflict involves working out the differences between managers and employees?

Accepted Answer

A)  resolving
B)  averting
C)  compromising
D)  avoiding
E)  forcing A

Question 2

The avoiding technique is generally appropriate when ________.

Accepted Answer

A)  the planned change is extensive and time is limited
B)  an emergency change has to be made in the organization
C)  a win-win solution is essential to the organization
D)  the parties involved in the conflict are powerful
E)  the potential conflict will not limit organizational goal attainment E

Question 3

Grid organization development technique is commonly used for ________.

Accepted Answer

A)  changing people in organizations
B)  designing structural changes
C)  evaluating structural changes
D)  evaluating technical changes
E)  changing business processes A

Question 4

Attitudes,leadership skills,and communication skills are ________.

Accepted Answer

A)  structural factors
B)  technological factors
C)  communication factors
D)  people factors
E)  informative factors

Question 5

A change agent is an environmental factor that acts as a moderator for organizational changes.

Accepted Answer

A) True 
 B)False

Question 6

The HR manager of Axon Limited finds that the personnel in the marketing department are a continual source of conflict because they do not accept and adapt to changes.As a result of this,the manager ignores their views when he has to make changes.This strategy could be appropriate when ________.

Accepted Answer

A)  the planned change is relatively critical to the organization
B)  the change has strategic impacts on the employees
C)  a win-win solution is essential to the organization
D)  the HR department is powerful and crucial to the organization
E)  the potential conflict will not limit organizational goal attainment

Question 7

Organizational survival and growth are most probable when both stability and adaptation are high within the organization.

Accepted Answer

A) True 
 B)False

Question 8

What does a managerial grid score of 9,1 indicate?

Accepted Answer

A)  Manager is effective in satisfying relationships and is less concerned about production.
B)  Manager is highly concerned about production though he ignores the people aspects of work.
C)  The manager maintains a balance between the necessity to perform work and employee morale.
D)  The manager derives superior performance from employees who are highly dedicated.
E)  Manager is neither effective in maintaining relations nor in effectively maintaining production.

Question 9

Which of the following is a challenge associated with managing virtual offices?

Accepted Answer

A)  Virtual offices make it more difficult to build desired corporate culture.
B)  Virtual offices increase the cost of operations.
C)  It is suitable only for senior employees.
D)  It markedly reduces employee productivity.
E)  Employee mobility cannot be achieved effectively by using virtual offices.

Question 10

Forcing a solution is an inappropriate approach in an emergency.

Accepted Answer

A) True 
 B)False

Question 11

The bodily strain that an individual experiences as a result of coping with some environmental factor is called ________.

Accepted Answer

A)  stress
B)  conflict
C)  anger
D)  aggression
E)  denial

Question 12

Which of the following is characterized by groups of employees formed by managers?

Accepted Answer

A)  virtual meeting
B)  virtual training
C)  virtual team
D)  virtual corporation
E)  virtual group

Question 13

An unstable organization with high capability to adapt is characterized by moderate probability of success.

Accepted Answer

A) True 
 B)False

Question 14

Which of the following terms refers to the process of people change?

Accepted Answer

A)  organizational planning
B)  organizational communication
C)  institutional design
D)  resource mobilization
E)  organization development

Question 15

Robert,the operations manager of a manufacturing company,gives adequate attention to the needs of his employees and maintains a friendly organizational atmosphere.However,he is often criticized for not meeting the performance goals and poor quality of products.Robert's managerial style is likely to be associated with what score in the managerial grid?

Accepted Answer

A)  9,9
B)  1,1
C)  9,1
D)  1,9
E)  5,5

Question 16

Value Innovations Inc.engages in selling computers and other electronic components through telephone and Web orders.The company decides to change the existing policies and procedures to fit the communication needs of the organization.This is an example of a(n)________ change.

Accepted Answer

A)  administrative
B)  people
C)  managerial
D)  structural
E)  technological

Question 17

A manufacturing company is at significant competitive disadvantage due to the lack of necessary automation.The company has not been able to implement the automated system due to opposition from a group of workers.What strategy can be used here to implement automation?

Accepted Answer

The answer of A manufacturing company is at significant competitive...

Question 18

Which of the following conflict resolution techniques assumes that some conflicts are win-win conflicts?

Accepted Answer

A)  avoiding
B)  compromising
C)  forcing
D)  negotiating
E)  resolving

Question 19

Which of the following is depicted in a model developed by Hellriegel and Slocum?

Accepted Answer

A)  importance of stress and efficiency to organizational survival
B)  importance of change and stability to organizational survival
C)  importance of finances and production to organizational survival
D)  importance of attitudes and behaviors to organizational survival
E)  importance of training and motivation to organizational survival

Question 20

________ changes emphasize increasing organizational effectiveness by changing controls that influence organization members during the performance of their jobs.

Accepted Answer

A)  Technological
B)  People
C)  Structural
D)  Managerial
E)  Administrative

Exam 13: Organizational Change: Stress,Conflict and Virtuality

Which of the following techniques of managing conflict involves working out the differences between managers and employees?

The avoiding technique is generally appropriate when ________.

Grid organization development technique is commonly used for ________.

Attitudes,leadership skills,and communication skills are ________.

A change agent is an environmental factor that acts as a moderator for organizational changes.

The HR manager of Axon Limited finds that the personnel in the marketing department are a continual source of conflict because they do not accept and adapt to changes.As a result of this,the manager ignores their views when he has to make changes.This strategy could be appropriate when ________.

Organizational survival and growth are most probable when both stability and adaptation are high within the organization.

What does a managerial grid score of 9,1 indicate?

Which of the following is a challenge associated with managing virtual offices?

Forcing a solution is an inappropriate approach in an emergency.

The bodily strain that an individual experiences as a result of coping with some environmental factor is called ________.

Which of the following is characterized by groups of employees formed by managers?

An unstable organization with high capability to adapt is characterized by moderate probability of success.

Which of the following terms refers to the process of people change?

Value Innovations Inc.engages in selling computers and other electronic components through telephone and Web orders.The company decides to change the existing policies and procedures to fit the communication needs of the organization.This is an example of a(n) ________ change.

A manufacturing company is at significant competitive disadvantage due to the lack of necessary automation.The company has not been able to implement the automated system due to opposition from a group of workers.What strategy can be used here to implement automation?

Which of the following conflict resolution techniques assumes that some conflicts are win-win conflicts?

Which of the following is depicted in a model developed by Hellriegel and Slocum?

________ changes emphasize increasing organizational effectiveness by changing controls that influence organization members during the performance of their jobs.