Question 1

The "calm waters" metaphor imagines the organization as a large ship crossing a calm sea.

Accepted Answer

A) True 
 B)False

Question 2

Allowing employees to participate in the change process is NOT a common way to deal with resistance to organizational change.

Accepted Answer

A) True 
 B)False

Question 3

In a short essay, discuss ways that managers can help to reduce job-related stress for their employees.

Accepted Answer

The answer of In a short essay, discuss ways that...

Question 4

Which statement is correct?

Accepted Answer

A)  Stress is always bad. 
B)  Stress can be bad or good. 
C)  Stress is always good. 
D)  Stress can never be good.

Question 5

Uncertainty causes people to resist change because it ________.

Accepted Answer

A)  replaces the unknown with the known 
B)  replaces the known with the unknown 
C)  increases performance expectations of an employee 
D)  decreases performance expectations of people

Question 6

In a short essay, identify and discuss two external forces that bring about the need for change.

Accepted Answer

The answer of In a short essay, identify and discuss...

Question 7

In a short essay, describe the "white-water rapids" view of organizational change.

Accepted Answer

The answer of In a short essay, describe the "white-water...

Question 8

The decision of an organization to bring in new equipment from the outside is an example of an external force that creates a need for organizational change.

Accepted Answer

A) True 
 B)False

Question 9

Studies show that ________ personalities show negative effects from stress.

Accepted Answer

A)  Type A 
B)  Type B 
C)  neither Type A nor Type B 
D)  both Type A and Type B

Question 10

In a short essay, discuss some causes of stress and describe some typical symptoms of stress in the workplace.

Accepted Answer

The answer of In a short essay, discuss some causes...

Question 11

New online advertising technology is an external force that creates a need for organizational change when it causes a company to change its advertising strategy.

Accepted Answer

A) True 
 B)False

Question 12

Stress has ________ symptoms.

Accepted Answer

A)  only psychological and behavioral 
B)  psychological, behavioral, and physical 
C)  only physical 
D)  only psychological

Question 13

In a short essay, define and discuss creativity and innovation in the workplace.

Accepted Answer

The answer of In a short essay, define and discuss...

Question 14

Which method of reducing resistance to change is most likely to backfire on the manager who uses it?

Accepted Answer

A)  education and communication 
B)  negotiation 
C)  participation 
D)  manipulation

Question 15

A constraint causes stress because it ________.

Accepted Answer

A)  helps you achieve your goal 
B)  prevents you from achieving your goal 
C)  helps you define your goal 
D)  prevents you from defining your goal

Question 16

In a short essay, discuss the three sets of variables that have been found to stimulate innovation.

Accepted Answer

The answer of In a short essay, discuss the three...

Question 17

According to Lewin, which of the following is the best way to unfreeze the status quo?

Accepted Answer

A)  increase restraining forces 
B)  decrease restraining forces and increase driving forces 
C)  decrease driving forces 
D)  increase restraining forces and increase driving forces

Question 18

Employees at a company protest a change that allows an automatic answering system to answer phone inquiries, claiming that the company is becoming "depersonalized." They are most likely resisting change due to ________.

Accepted Answer

A)  uncertainty 
B)  habit 
C)  conflicts with company goals 
D)  fear of losing status

Question 19

The final step in Lewin's three-step description of the change process is ________.

Accepted Answer

A)  freezing the new state 
B)  unfreezing the status quo 
C)  changing to a new state 
D)  unfreezing the new state

Question 20

Lewin's force field analysis might view a company ________ as a blocking force for change.

Accepted Answer

A)  becoming more mechanistic 
B)  rewarding innovation and creativity 
C)  becoming more organic 
D)  decreasing centralization

Exam 11: Managing Change and Innovation

The "calm waters" metaphor imagines the organization as a large ship crossing a calm sea.

Allowing employees to participate in the change process is NOT a common way to deal with resistance to organizational change.

In a short essay, discuss ways that managers can help to reduce job-related stress for their employees.

Which statement is correct?

Uncertainty causes people to resist change because it ________.

In a short essay, identify and discuss two external forces that bring about the need for change.

In a short essay, describe the "white-water rapids" view of organizational change.

The decision of an organization to bring in new equipment from the outside is an example of an external force that creates a need for organizational change.

Studies show that ________ personalities show negative effects from stress.

In a short essay, discuss some causes of stress and describe some typical symptoms of stress in the workplace.

New online advertising technology is an external force that creates a need for organizational change when it causes a company to change its advertising strategy.

Stress has ________ symptoms.

In a short essay, define and discuss creativity and innovation in the workplace.

Which method of reducing resistance to change is most likely to backfire on the manager who uses it?

A constraint causes stress because it ________.

In a short essay, discuss the three sets of variables that have been found to stimulate innovation.

According to Lewin, which of the following is the best way to unfreeze the status quo?

Employees at a company protest a change that allows an automatic answering system to answer phone inquiries, claiming that the company is becoming "depersonalized." They are most likely resisting change due to ________.

The final step in Lewin's three-step description of the change process is ________.

Lewin's force field analysis might view a company ________ as a blocking force for change.