Question 1

Refer to the Scenario below to answer the questions that follow.
The Management Seminar (Scenario)
Mandy recently returned from a two-day managerial seminar,"How to Totally Change Your Management and Leadership Style in Two Days." Even though she felt the seminar was worthless (as she had predicted),it did give her a chance to think about how to change the culture of her organization.She had been brought in by the new CEO as a change agent,and her position had the authority to make an impact.She felt that the recent hostile takeover by their parent company had shocked everyone,especially given that the entire organization consisted of only 150 people and had been in business for only five years.She felt this might be the time to attempt cultural change while everyone was still thinking in terms of change.As she tossed her leadership seminar manual into the waste basket,she considered what might be her first step and how well the cultural change would work.
-Which of the following is a favourable condition that might help Mandy to implement cultural change?

Accepted Answer

A) her new leadership skills acquired at the seminar 
B) the recent purchase of her company 
C) previous stable leadership 
D) her managerial level 
E) the strong culture at her company

Question 2

The installation of the new equipment is best described as a change in ________.

Accepted Answer

A) span of control 
B) scope 
C) automation 
D) robotics 
E) work specialization

Question 3

A technician named Nelly was very concerned that some of the changes proposed by Kelly would lead to increased filing errors that would ultimately affect patient care.Nelly's resistance to change came from her ________.

Accepted Answer

A) belief that uncertainty would increase 
B) fear that she would be forced out of her habit 
C) concern over personal loss 
D) belief that Kelly's changes would harm the organization 
E) concern about increased ambiguity

Question 4

Refer to the Scenario below to answer the questions that follow.
Fred Fryer's Doughnuts (Scenario)
Since the integration of two new stores in Hamilton,Ontario,Fred Fryer's Doughnuts,Ltd.,has recognized that there is a need for reengineering the entire organization.The main need is to install new state-of-the-art kitchen equipment in the seven remaining stores,then dispose of all old equipment to a salvage dealer at three-fourths of the book value,or a loss of $2000 per store.This means that employees will have to be trained to operate the new computer-programmed equipment.Fred is setting up the main store as a training store.Employees from the other stores will train at the main store for the five days that their respective store's equipment is being converted.The regular employees from the main store have the responsibility of instructing the classes or overseeing the installation of the new equipment and testing its operation before that store's employees return from training.The organization is also undergoing implementation of teams to replace the old employee reporting system.Ordering of materials will now be done by an intranet among the stores and the corporate purchasing function.Fred has promised that no one will lose his or her job because of the reengineering changes.He estimates that when the employees get to the computer programming training,as many as 10 percent of the current employees will resign or retire.The planned opening of a new store in Guelph will absorb any "excess" employees due to the efficiency of the new equipment.
-Which method of dealing with the "human side" of the reengineering process focuses on techniques to change people and the nature and quality of their interpersonal work relationships?

Accepted Answer

A) process redesign 
B) organizational development 
C) reengineering training 
D) job redesign 
E) interpersonal skills training

Question 5

Define organizational culture and discuss the three implications of culture presented in the textbook.

Accepted Answer

The answer of Define organizational culture and discuss the three...

Question 6

Organizational culture is a perception that influences actions.

Accepted Answer

A) True 
 B)False

Question 7

Job security leads to complacency which stifles creativity.

Accepted Answer

A) True 
 B)False

Question 8

Which of the following terms best describes the two primary views of the change process?

Accepted Answer

A) problematic,encouraged 
B) unsupported,supported 
C) costly,conservative 
D) optimistic,pessimistic 
E) occasional,continuous

Question 9

Refer to the Scenario below to answer the questions that follow.
The Government Job (Scenario)
Colin was getting accustomed to his surroundings in provincial government.His efforts at getting employees to accept change had met with little resistance to date.But now the hard part really started-actually managing the change.What techniques could he and his agency's new director employ to most effectively implement changes that would result in increased productivity in his department? He was considering changes in three areas of his agency: the structure,the technology,and the people.
-If Colin decided to replace some employee work time with a new telephone menu system,this would be an example of ________.

Accepted Answer

A) job rotation 
B) work specialization 
C) formalization 
D) decentralization 
E) automation

Question 10

Which of the following is part of the change category of technology?

Accepted Answer

A) job redesign 
B) equipment 
C) perceptions 
D) work specialization 
E) coordinating mechanisms

Question 11

According to Lewin,the final stage in the three-step approach to effectively manage change is freezing.

Accepted Answer

A) True 
 B)False

Question 12

Which OD technique is used when an outside consultant helps managers understand how interpersonal processes are affecting the organization?

Accepted Answer

A) intergroup development 
B) survey feedback 
C) process consultation 
D) team building 
E) sensitivity training

Question 13

If you asked Todd to define the term organizational culture,he would probably say it is ________.

Accepted Answer

A) the formal rules of an organization 
B) the nationality of the workers in the company 
C) a system of shared meaning 
D) a system that reflects diversity and respect for differences 
E) the strategic focus of an organization

Question 14

In an action research approach,the change agent is usually ________.

Accepted Answer

A) an outside consultant 
B) a senior executive 
C) a mid-level manager 
D) a cross-functional team 
E) a first-line employee

Question 15

Change threatens the investment that you have already made in ________.

Accepted Answer

A) the stock market 
B) the status quo 
C) new technology 
D) new job procedures 
E) the strategic plan

Question 16

The ________ metaphor is best illustrated by Kurt Lewin's model of the change process.

Accepted Answer

A) red tide 
B) white-water rapids 
C) calm waters 
D) storm warning 
E) blue horizon

Question 17

Changing human resource activities to attract and retain health care specialists because of increased needs for those workers is an example of what kind of external force for change?

Accepted Answer

A) the marketplace 
B) technology 
C) labour markets 
D) economic changes 
E) strategy redefinition

Question 18

Which OD technique is designed to change behaviour through unstructured group interaction?

Accepted Answer

A) intergroup development 
B) survey feedback 
C) process consultation 
D) team building 
E) sensitivity training

Question 19

Which of the following should Fred and the team leaders practice if they need to overcome employee resistance?

Accepted Answer

A) assure employees that they will have a job after training 
B) encourage employees to talk with their co-workers 
C) tell employees it is the best way to make doughnuts that money can buy 
D) educate and communicate with employees about the changes; facilitate and support when possible 
E) advise employees that there will be no more revisions once the change has been implemented

Question 20

Employees at a company protest a change that allows an automatic answering system to answer phone inquiries,claiming that the company is becoming "depersonalized." They are most likely resisting change because of ________.

Accepted Answer

A) uncertainty 
B) habit 
C) conflicts with company goals 
D) fear of losing status 
E) team dynamics

Exam 12: Managing Innovation and Change

The installation of the new equipment is best described as a change in ________.

A technician named Nelly was very concerned that some of the changes proposed by Kelly would lead to increased filing errors that would ultimately affect patient care.Nelly's resistance to change came from her ________.

Define organizational culture and discuss the three implications of culture presented in the textbook.

Organizational culture is a perception that influences actions.

Job security leads to complacency which stifles creativity.

Which of the following terms best describes the two primary views of the change process?

Which of the following is part of the change category of technology?

According to Lewin,the final stage in the three-step approach to effectively manage change is freezing.

Which OD technique is used when an outside consultant helps managers understand how interpersonal processes are affecting the organization?

If you asked Todd to define the term organizational culture,he would probably say it is ________.

In an action research approach,the change agent is usually ________.

Change threatens the investment that you have already made in ________.

The ________ metaphor is best illustrated by Kurt Lewin's model of the change process.

Changing human resource activities to attract and retain health care specialists because of increased needs for those workers is an example of what kind of external force for change?

Which OD technique is designed to change behaviour through unstructured group interaction?

Which of the following should Fred and the team leaders practice if they need to overcome employee resistance?

Employees at a company protest a change that allows an automatic answering system to answer phone inquiries,claiming that the company is becoming "depersonalized." They are most likely resisting change because of ________.