'Double-Barreled Training' Involves a Focus on Technical Skill and Math

Q10: COMPLETION QUESTIONS<br>Boundary Spanners<br>Mystery Shopping<br>Technical Skills<br>Empowerment<br>Theatrical Improvisation<br>Jazz Improvisation<br>Social

Q11: Techniques imparted by theatrical improvisation and jazz

Q12: COMPLETION QUESTIONS<br>Boundary Spanners<br>Mystery Shopping<br>Technical Skills<br>Empowerment<br>Theatrical Improvisation<br>Jazz Improvisation<br>Social

Q13: COMPLETION QUESTIONS<br>Boundary Spanners<br>Mystery Shopping<br>Technical Skills<br>Empowerment<br>Theatrical Improvisation<br>Jazz Improvisation<br>Social

Q14: From a customer's point of view,all of

Q16: A local service organization was having difficulty

Q17: Across many service industries,the nature of the

Q18: When delivering a service,which skills (technical or

Q19: From the customer's perspective,are all service personnel

Q20: The technical skills involved in the delivery