Question 1

In an interview,close-ended questions are most effective because they encourage candidates to talk.

Accepted Answer

A) True 
 B)False

Question 2

Many skilled interviewers use the job analysis to explain the nature of the job and the company's culture to the applicant.

Accepted Answer

A) True 
 B)False

Question 3

When it comes to hiring in the small business:

Accepted Answer

A) each hire is very important because bad hires are very expensive. 
B) it is only moderately expensive because bad hires can be quickly fixed due to the small business's flexibility. 
C) they tend to be in full compliance of EEOC and HRM laws,more so than large companies because the hiring process is done by very few individuals. 
D) the small business owner is almost always in violation of some federal regulation due to the lack of an HRM professional on staff.

Question 4

The grapevine in most organizations is:

Accepted Answer

A) almost always incorrect in its content. 
B) nonexistent in organizations where management communicates face to face and by memo. 
C) the first place employees hear about major organizational changes. 
D) generally only used by troublemakers and gossips within the organization.

Question 5

A job specification:

Accepted Answer

A) determines when certain people will be needed by the company due to growth. 
B) evaluates employee work habits. 
C) translates the duties of the position into qualifications. 
D) identifies the skill,experience,and education necessary to perform the job.

Question 6

Empowerment works best in work environments where:

Accepted Answer

A) mistakes are quickly identified and punished. 
B) authority and responsibility are given out incremental to the most trusted employees. 
C) managers function as coaches not as bosses. 
D) there is minimal training.

Question 7

The first step in establishing a feedback loop is deciding:

Accepted Answer

A) who will be responsible for the measurement of performance. 
B) how to measure performance criteria. 
C) what will be measured. 
D) why it will be measured.

Question 8

One reason employees usually don't do what they are expected to do is because they lacked the skills to perform the task.

Accepted Answer

A) True 
 B)False

Question 9

Job description explains what a job entails and the duties the person filling it is expected to perform.

Accepted Answer

A) True 
 B)False

Question 10

When a small business owner increases the variety of skills needed on a job,permits the worker to complete an entire job rather than a portion of it,and gives the worker more freedom of decision on how to perform the job,the owner is using:

Accepted Answer

A) job simplification. 
B) job enrichment. 
C) job enlargement. 
D) job rotation.

Question 11

Today's leader is different from leaders in the past in that he/she:

Accepted Answer

A) is now like an orchestra conductor,guiding the members through the proper use of power. 
B) is like a referee in a TV wrestling match,running about,yelling directions,and keeping the organization's members from killing themselves. 
C) is like the leader of a jazz band,guiding individual and group creativity and innovation. 
D) is in tight control of resources and authority but delegating responsibility and opportunity.

Question 12

The small business leader performs four vital tasks;communicating the vision,finding the necessary resources to accomplish the vision,finding the external expertise to help accomplish the vision,and the ability to motivate his/her own workers to achieve the vision.

Accepted Answer

A) True 
 B)False

Question 13

Lusia,the director of human resources,is discussing the duties and responsibilities of a new position and its working conditions with Delmar,the manager over the position.Lusia and Delmar are discussing the:

Accepted Answer

A) job description. 
B) human resource plan. 
C) job specification. 
D) job analysis.

Question 14

For pay-for-performance systems to work,there needs to be frequent payouts to the employees.

Accepted Answer

A) True 
 B)False

Question 15

Jasmine is cross-training employees so they can move among several different jobs in order to provide more challenging work for them and to make better use of their skills for the company.Jasmine is involved in:

Accepted Answer

A) job simplification. 
B) job enlargement. 
C) job enrichment. 
D) job rotation.

Question 16

Two functions are interrelated and remain a continuing challenge to achieve for leaders.They are:

Accepted Answer

A) staff their organization with the right people and then create the most appropriate work environment. 
B) behave with integrity in all situations and at all times. 
C) respect and support their employees. 
D) focus employees' efforts on challenging goals and keep them driving toward those goals.

Question 17

The small business owner should open an interview with a major question.

Accepted Answer

A) True 
 B)False

Question 18

The second objective of a job analysis is to create a job specification,a written statement of the qualifications and characteristics needed for a job stated in such terms as education,skills,and experience.

Accepted Answer

A) True 
 B)False

Question 19

When workers are empowered:

Accepted Answer

A) there tends to be increased confusion over specific responsibilities. 
B) they are more successful on the job. 
C) they initially experience significant anxiety of using their skills. 
D) the company will lose about 20% of its workforce that doesn't want the responsibility.

Question 20

In so many cases where teams prove to be ineffective the answer can be found in an entrepreneur that did not structure and create teams that could be expected to succeed.

Accepted Answer

A) True 
 B)False

Exam 21: Staffing and Leading a Growing Company

In an interview,close-ended questions are most effective because they encourage candidates to talk.

Many skilled interviewers use the job analysis to explain the nature of the job and the company's culture to the applicant.

When it comes to hiring in the small business:

The grapevine in most organizations is:

A job specification:

Empowerment works best in work environments where:

The first step in establishing a feedback loop is deciding:

One reason employees usually don't do what they are expected to do is because they lacked the skills to perform the task.

Job description explains what a job entails and the duties the person filling it is expected to perform.

When a small business owner increases the variety of skills needed on a job,permits the worker to complete an entire job rather than a portion of it,and gives the worker more freedom of decision on how to perform the job,the owner is using:

Today's leader is different from leaders in the past in that he/she:

The small business leader performs four vital tasks;communicating the vision,finding the necessary resources to accomplish the vision,finding the external expertise to help accomplish the vision,and the ability to motivate his/her own workers to achieve the vision.

Lusia,the director of human resources,is discussing the duties and responsibilities of a new position and its working conditions with Delmar,the manager over the position.Lusia and Delmar are discussing the:

For pay-for-performance systems to work,there needs to be frequent payouts to the employees.

Jasmine is cross-training employees so they can move among several different jobs in order to provide more challenging work for them and to make better use of their skills for the company.Jasmine is involved in:

Two functions are interrelated and remain a continuing challenge to achieve for leaders.They are:

The small business owner should open an interview with a major question.

The second objective of a job analysis is to create a job specification,a written statement of the qualifications and characteristics needed for a job stated in such terms as education,skills,and experience.

When workers are empowered:

In so many cases where teams prove to be ineffective the answer can be found in an entrepreneur that did not structure and create teams that could be expected to succeed.