Multiple Choice
Savannah works at the front desk at a Marriott Hotel. If a guest has a complaint, she is empowered to make amends up to a certain amount without her supervisor's approval. Savannah is known as a _____.
A) decision maker
B) key employee
C) consumer-level employee
D) frontline employee
E) primary employee
Correct Answer:
Verified
Correct Answer:
Verified
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