Question 1

Create a business scenario involving communicators from two different countries and give a brief account of the different contexts that would need to be considered for effective communication to occur.

Accepted Answer

The answer of Create a business scenario involving communicators from...

Question 2

Which of the following best exemplifies a personal context influencing communication?

Accepted Answer

A)  Because of Medpace Inc.'s hierarchical structure, employees are expected to use a formal style when communicating with high-ranking executives. 
B)  Jose, a freelance software trainer, prefers to use technical jargon when communicating with vendors. 
C)  Paula, a fashion designer, writes a fashion blog. 
D)  Jason, upset because he recently broke up with his girlfriend, writes a rude email to a coworker. 
E)  Gemini Inc.'s employees use social media in their communication at work.

Question 3

Miguel grew up in a large family in a rural area of Texas, while Marissa is an only child who grew up in New York City. This information details Miguel and Marissa's ______ contexts.

Accepted Answer

A)  organizational 
B)  formal 
C)  informal 
D)  personal 
E)  professional

Question 4

Skillful managers will most likely deal with their organization's grapevine by

Accepted Answer

A)  controlling it with rules and regulations. 
B)  establishing communication procedures to monitor it. 
C)  recognizing its presence and understanding its influence on the organization. 
D)  ignoring its existence. 
E)  deregulating the use of social media during work hours.

Question 5

Communication ranks at or near the top of the business skills needed for success.

Accepted Answer

A) True 
 B)False

Question 6

When two employees of a business communicate in order to complete a project, they are engaging in internal-operational communication.

Accepted Answer

A) True 
 B)False

Question 7

What is the goal of business communication?

Accepted Answer

The answer of What is the goal of business communication?...

Question 8

Which of the following is true about external-operational communication?

Accepted Answer

A)  It includes the ongoing discussions that the senior management undertakes to determine the goals and processes of the business. 
B)  It includes all of the business's efforts at selling, from sales letters and emails to ads, tradeshow displays, and customer visits. 
C)  It includes the orders and instructions that supervisors give employees, as well as written and oral exchanges among employees about work matters. 
D)  It includes company reports that employees prepare concerning sales, production, inventories, finance, maintenance, and so on. 
E)  It includes the messages that employees write and speak in carrying out their assignments and contributing their ideas to the business.

Question 9

Briefly define the formal network of an organization.

Accepted Answer

The answer of Briefly define the formal network of an...

Question 10

If you have decided to deliver you message verbally, during the ______ stage in the process of communication, you will make notes and design any visuals you might need.

Accepted Answer

A)  composing the message 
B)  sending the message 
C)  selecting a course of action 
D)  receiving the message 
E)  interpreting the message

Question 11

The social media manager for a small start up firm posts a link to the company's Facebook page describing an upcoming customer appreciation event. This form of communication can be categorized as

Accepted Answer

A)  internal-operational communication. 
B)  external-operational communication. 
C)  personal communication. 
D)  verbal communication. 
E)  grapevine communication.

Question 12

Communication with an external audience should be undertaken with careful attention to both content and tone because

Accepted Answer

A)  front-line employees now have a higher level of decision-making power. 
B)  new media are increasing the need for employees with social intelligence. 
C)  external audiences tend to have low literacy. 
D)  such messages can be regarded as public-relations messages, conveying a certain image of the company. 
E)  communicating with external audiences is far more important than communicating with internal audiences.

Question 13

The communication problem that arises when two people using the same word think that they agree on its meaning but actually do not is referred to as

Accepted Answer

A)  groupthink. 
B)  brainstorming. 
C)  masking. 
D)  bypassing. 
E)  heckling.

Question 14

Bypassing is a communication problem that occurs when a sender and receiver attach completely different meanings to the same words.

Accepted Answer

A) True 
 B)False

Question 15

The head of the marketing department at Plural Publishing sends an email to the company's three project managers, asking them to send the back cover copy for each book being published in the spring. This is an example of

Accepted Answer

A)  internal-operational communication. 
B)  external-operational communication. 
C)  personal communication. 
D)  grapevine communication. 
E)  internal-external communication.

Question 16

Internal audiences as well as external ones can occupy different professional roles and therefore favor different kinds of content and language.

Accepted Answer

A) True 
 B)False

Question 17

The grapevine, or the informal network of communication within an organization, typically carries much less information than the formal communication network.

Accepted Answer

A) True 
 B)False

Question 18

Interpreting a message is more than just extracting information from a message.

Accepted Answer

A) True 
 B)False

Question 19

Mira reviews user information collected by her company's website and uses it to create targeted marketing materials. Mira is using

Accepted Answer

A)  computational thinking. 
B)  visual literacy. 
C)  cultural awareness. 
D)  data agility. 
E)  corporate social responsibility.

Question 20

Identify the impact of new media on communication.

Accepted Answer

A)  New media have increased rigidity in thinking and reduced people's problem-solving skills. 
B)  New media have decreased the average social intelligence of people at work. 
C)  New media have made it easier to tap the intelligence of people outside an organization. 
D)  New media have reduced the need for cross-cultural competency. 
E)  New media have lowered the quality of communication in the workplace.

Exam 1: Communicating in the Workplace

Create a business scenario involving communicators from two different countries and give a brief account of the different contexts that would need to be considered for effective communication to occur.

Which of the following best exemplifies a personal context influencing communication?

Miguel grew up in a large family in a rural area of Texas, while Marissa is an only child who grew up in New York City. This information details Miguel and Marissa's ______ contexts.

Skillful managers will most likely deal with their organization's grapevine by

Communication ranks at or near the top of the business skills needed for success.

When two employees of a business communicate in order to complete a project, they are engaging in internal-operational communication.

What is the goal of business communication?

Which of the following is true about external-operational communication?

Briefly define the formal network of an organization.

If you have decided to deliver you message verbally, during the ______ stage in the process of communication, you will make notes and design any visuals you might need.

The social media manager for a small start up firm posts a link to the company's Facebook page describing an upcoming customer appreciation event. This form of communication can be categorized as

Communication with an external audience should be undertaken with careful attention to both content and tone because

The communication problem that arises when two people using the same word think that they agree on its meaning but actually do not is referred to as

Bypassing is a communication problem that occurs when a sender and receiver attach completely different meanings to the same words.

The head of the marketing department at Plural Publishing sends an email to the company's three project managers, asking them to send the back cover copy for each book being published in the spring. This is an example of

Internal audiences as well as external ones can occupy different professional roles and therefore favor different kinds of content and language.

The grapevine, or the informal network of communication within an organization, typically carries much less information than the formal communication network.

Interpreting a message is more than just extracting information from a message.

Mira reviews user information collected by her company's website and uses it to create targeted marketing materials. Mira is using

Identify the impact of new media on communication.