Question 1

Eduardo is not comfortable with his company's work-life policies. Specifically, he feels that employees without children should be given the same flexibility and opportunities for paid time off as employees with children. He has noticed many of his colleagues that are parents get time off work when their children are sick. As a result, in order to even things out, he has begun claiming illness to get paid time off work even when he is feeling just fine. He feels guilty but also feels justified in lying to his boss. What is Eduardo caught in?

Accepted Answer

A)  a bad cycle 
B)  an ethical dilemma 
C)  a paradox 
D)  He isn't caught in anything; this is just how business is done.

Question 2

Moral principles or rules that determine ethical behaviors are known as

Accepted Answer

A)  codes of honor. 
B)  values. 
C)  beliefs. 
D)  impressions.

Question 3

Holding a meeting late on Friday afternoon just before closing an office may create _______ that will interfere with your message.

Accepted Answer

A)  a feedback loop 
B)  truancy 
C)  internal noise 
D)  fatigue

Question 4

Relational communication consists of all of the following EXCEPT

Accepted Answer

A)  initiation 
B)  maintenance 
C)  disengagement 
D)  crisis management

Question 5

Lisa is about to give a presentation to the other students in her class when she becomes nervous because nobody appears to be focusing on her. What type of communication apprehension is Lisa feeling?

Accepted Answer

A)  lack of attention 
B)  novelty 
C)  formality 
D)  conspicuousness

Question 6

Since Ben's supervisor is out sick, Ben has been called on to give an impromptu briefing to the other employees at his company. This situation is likely to cause ________ communication apprehension.

Accepted Answer

A)  trait 
B)  novelty 
C)  subordinate 
D)  formal

Question 7

Messages and feedback are essentially the same thing in the communication model.

Accepted Answer

A) True 
 B)False

Question 8

Define and describe three types of communication apprehension.

Accepted Answer

The answer of Define and describe three types of communication...

Question 9

Jose was concerned about a memo he received from his supervisor, Kayla, regarding a change in the pay structure. He was anxious for a response and did not know where she was, so he sent her a text message asking specific questions about the memo. Kayla received the message and, given its complexity, did not respond right away. Jose became frustrated and even more anxious about the changes, and ultimately went to Kayla's immediate supervisor for clarity. This created problems in his working relationship with Kayla and Kayla's supervisor. Given the complexity of the message, what communication channel should Jose have used in the first place to avoid this situation?

Accepted Answer

A)  e-mail 
B)  memo 
C)  social media 
D)  face-to-face

Question 10

________ refers to the location, time, and occasion where communication occurs.

Accepted Answer

A)  Environment 
B)  Context 
C)  Temporality 
D)  Atmosphere

Question 11

Situations that do not seem to present clear choices between right and wrong are called

Accepted Answer

A)  paradoxes. 
B)  conundrums. 
C)  ethical dilemmas. 
D)  tight spots.

Question 12

Communication channels all have the same strengths and weaknesses.

Accepted Answer

A) True 
 B)False

Question 13

Leroy is always nervous in social situations and is often considered shy. What type of communication apprehension does Leroy have to manage?

Accepted Answer

A)  contextual communication apprehension 
B)  trait communication apprehension 
C)  audience-based communication apprehension 
D)  situational communication apprehension

Question 14

Jennifer was recently passed up for a promotion in favor of her coworker Ryan. However, Jennifer finds out from another employee that Ryan has been plagiarizing his presentations at work. Jennifer knows this isn't fair, but she doesn't want Ryan to be fired either. What is Jennifer experiencing?

Accepted Answer

A)  conflict of interests 
B)  ethical dilemma 
C)  teamwork dilemma 
D)  coworker dilemma

Question 15

What is the role of the telephone during a conference call?

Accepted Answer

A)  medium 
B)  channel 
C)  source 
D)  context

Question 16

Think about how you use social media in professional contexts. How can it be helpful in enhancing your professional excellence? How can it be harmful to your professional excellence?

Accepted Answer

The answer of Think about how you use social media...

Question 17

A cell phone ringing in the middle of class is an example of

Accepted Answer

A)  external noise. 
B)  a distraction. 
C)  a noise channel. 
D)  nonverbal communication.

Question 18

What does it mean to say that one cannot not communicate?

Accepted Answer

A)  Everything is communication. 
B)  Messages have both a verbal and nonverbal component. 
C)  Messages that constitute communication are only verbal. 
D)  Messages that constitute communication are only nonverbal.

Question 19

The fact that technology allows us to connect with people across the globe means that we are well prepared to communicate effectively through these channels with others living and working in different cultural contexts.

Accepted Answer

A) True 
 B)False

Question 20

_____________ and feedback are critical to the success of business and professional communication.

Accepted Answer

A)  Perspective taking 
B)  Emotional control 
C)  Role-taking 
D)  Expressiveness

Exam 1: Business and Professional Excellence in the Workplace

Moral principles or rules that determine ethical behaviors are known as

Holding a meeting late on Friday afternoon just before closing an office may create _______ that will interfere with your message.

Relational communication consists of all of the following EXCEPT

Lisa is about to give a presentation to the other students in her class when she becomes nervous because nobody appears to be focusing on her. What type of communication apprehension is Lisa feeling?

Since Ben's supervisor is out sick, Ben has been called on to give an impromptu briefing to the other employees at his company. This situation is likely to cause ________ communication apprehension.

Messages and feedback are essentially the same thing in the communication model.

Define and describe three types of communication apprehension.

________ refers to the location, time, and occasion where communication occurs.

Situations that do not seem to present clear choices between right and wrong are called

Communication channels all have the same strengths and weaknesses.

Leroy is always nervous in social situations and is often considered shy. What type of communication apprehension does Leroy have to manage?

Jennifer was recently passed up for a promotion in favor of her coworker Ryan. However, Jennifer finds out from another employee that Ryan has been plagiarizing his presentations at work. Jennifer knows this isn't fair, but she doesn't want Ryan to be fired either. What is Jennifer experiencing?

What is the role of the telephone during a conference call?

Think about how you use social media in professional contexts. How can it be helpful in enhancing your professional excellence? How can it be harmful to your professional excellence?

A cell phone ringing in the middle of class is an example of

What does it mean to say that one cannot not communicate?

The fact that technology allows us to connect with people across the globe means that we are well prepared to communicate effectively through these channels with others living and working in different cultural contexts.

_____________ and feedback are critical to the success of business and professional communication.