Question 1

Lean enterprises avoid confrontation

Accepted Answer

A) True 
 B)False

Question 2

Profit per market segment is an example of a performance measure in the following group

Accepted Answer

A) Financial perspective 
B) Customer perspective 
C) Internal business process perspective 
D) Learning and growth perspective

Question 3

Ultimately most companies exist to provide financial rewards to owners

Accepted Answer

A) True 
 B)False

Question 4

Explain what Double Loop Learning is. How does it differ from Single Loop learning?

Accepted Answer

The answer of Explain what Double Loop Learning is. How...

Question 5

The Customer perspective describes how do we perceive our customers

Accepted Answer

A) True 
 B)False

Question 6

Hours of in-house training per employee is an example of a performance measure in the following group

Accepted Answer

A) Financial perspective 
B) Customer perspective 
C) Internal business process perspective 
D) Learning and growth perspective

Question 7

Discuss why the Balanced Scorecard approach is regarded as being so useful

Accepted Answer

The answer of Discuss why the Balanced Scorecard approach is...

Question 8

Time to introduce new products to market is an example of a performance measure in the following group

Accepted Answer

A) Financial perspective 
B) Customer perspective 
C) Internal business process perspective 
D) Learning and growth perspective

Question 9

Cost per unit is an example of a performance measure in the following group

Accepted Answer

A) Financial perspective 
B) Customer perspective 
C) Internal business process perspective 
D) Learning and growth perspective

Question 10

Kaplan and Norton introduced four different perspectives from which a company's activity can be evaluated. Which of the following perspectives describes how we sustain our ability to change and improve?

Accepted Answer

A) Financial perspective 
B) Customer perspective 
C) Process perspective 
D) Learning and growth

Question 11

Growth rate of new customers is an example of a performance measure in the following group

Accepted Answer

A) Financial perspective 
B) Customer perspective 
C) Internal business process perspective 
D) Learning and growth perspective

Question 12

Define Defender and Prospector as conceived by Miles and Snow.

Accepted Answer

The answer of Define Defender and Prospector as conceived by...

Question 13

Number of new customers is an example of a performance measure in the following group

Accepted Answer

A) Financial perspective 
B) Customer perspective 
C) Internal business process perspective 
D) Learning and growth perspective

Question 14

Kaplan and Norton introduced four different perspectives from which a company's activity can be evaluated. Which of the following perspectives describes how we perceive our customers

Accepted Answer

A) Financial perspective 
B) Customer perspective 
C) Process perspective 
D) Learning and growth

Question 15

Product returns as a percentage of sales is an example of a performance measure in the following group:

Accepted Answer

A) Financial perspective 
B) Customer perspective 
C) Internal business process perspective 
D) Learning and growth perspective

Question 16

The manufacturing cycle efficiency (MCE) is monitored to reduce value-added activities

Accepted Answer

A) True 
 B)False

Question 17

The story of GEC/Marconi is told on pages 672/3 of Chapter 16. Explain in your own words what went wrong.

Accepted Answer

The answer of The story of GEC/Marconi is told on...

Question 18

Define Structural Drivers and Executional Drivers in the Value Chain.

Accepted Answer

The answer of Define Structural Drivers and Executional Drivers in...

Question 19

If the MCE is less than 0.1 this means

Accepted Answer

A) The company is doing very well 
B) 90% of time a unit is in process is spent on non-value-added activities 
C) 10% of time a unit is in process is spent on non-value-added activities 
D) 1% of time a unit is in process is spent on non-value-added activities

Question 20

Time to deliver versus expectations is an example of a performance measure in the following group

Accepted Answer

A) Financial perspective 
B) Customer perspective 
C) Internal business process perspective 
D) Learning and growth perspective

Exam 16: The Strategic Management of Costs and Revenues

Lean enterprises avoid confrontation

Profit per market segment is an example of a performance measure in the following group

Ultimately most companies exist to provide financial rewards to owners

Explain what Double Loop Learning is. How does it differ from Single Loop learning?

The Customer perspective describes how do we perceive our customers

Hours of in-house training per employee is an example of a performance measure in the following group

Discuss why the Balanced Scorecard approach is regarded as being so useful

Time to introduce new products to market is an example of a performance measure in the following group

Cost per unit is an example of a performance measure in the following group

Kaplan and Norton introduced four different perspectives from which a company's activity can be evaluated. Which of the following perspectives describes how we sustain our ability to change and improve?

Growth rate of new customers is an example of a performance measure in the following group

Define Defender and Prospector as conceived by Miles and Snow.

Number of new customers is an example of a performance measure in the following group

Kaplan and Norton introduced four different perspectives from which a company's activity can be evaluated. Which of the following perspectives describes how we perceive our customers

Product returns as a percentage of sales is an example of a performance measure in the following group:

The manufacturing cycle efficiency (MCE) is monitored to reduce value-added activities

The story of GEC/Marconi is told on pages 672/3 of Chapter 16. Explain in your own words what went wrong.

Define Structural Drivers and Executional Drivers in the Value Chain.

If the MCE is less than 0.1 this means

Time to deliver versus expectations is an example of a performance measure in the following group