Question 1

Melissa noticed that Stephen slammed his desk drawer right after he said that he was happy to work late. Melissa should

Accepted Answer

A)  tell Stephen that he should behave more professionally. 
B)  respond to the verbal message only and thank him for working late. 
C)  politely seek additional information by saying, I'm not sure that you really want to stay late. Do you have somewhere you need to be? 
D)  fire Stephen for insubordination.

Question 2

Because the U.S. economy is increasingly _____________ based, education is extremely important.

Accepted Answer

A)  politically 
B)  production 
C)  knowledge 
D)  labor

Question 3

Workers who communicate successfully with diverse audiences must make few assumptions, learn about their own and other cultures, and

Accepted Answer

A)  seek common ground. 
B)  help others conform. 
C)  avoid noticing differences. 
D)  All answer choices are correct.

Question 4

According to a model developed by cultural anthropologist Edward T. Hall, _______________ refers to the stimuli, environment, or ambience surrounding an event and is arranged on a continuum from low to high.

Accepted Answer

The answer of According to a model developed by cultural...

Question 5

Every country has a unique culture or common heritage that

Accepted Answer

A)  teaches its members how to behave and conditions their reactions. 
B)  results from a common gene pool. 
C)  is created by a structured educational system. 
D)  comes from an orderly system of government and laws.

Question 6

When you decide the spoken or written means by which you will send a message, you have selected the _______________ of communication.

Accepted Answer

The answer of When you decide the spoken or written...

Question 7

Theresa will be working with Alex on a virtual team to develop a new marketing plan. Because they won't meet face to face, their work will be less dependent on good communication skills.

Accepted Answer

A) True 
 B)False

Question 8

If you want to become a better listener, your first step is to stop talking.

Accepted Answer

A) True 
 B)False

Question 9

North Americans consider time a precious commodity and correlate it with productivity, efficiency, and money.

Accepted Answer

A) True 
 B)False

Question 10

Brian is attending a seminar on workplace efficiency and must make a presentation on this topic when he returns to work. Brian can increase his comprehension by keeping an open mind, listening for main points, taking selective notes, and

Accepted Answer

A)  closing his eyes. 
B)  speaking up immediately when he does not agree with the speaker. 
C)  filling in the lag time by reviewing in his mind other things he must do that day. 
D)  judging ideas, not appearances.

Question 11

Which of the following is a benefit of a diverse work environment?

Accepted Answer

A)  Better ability to create the products that consumers desire 
B)  Fewer discrimination lawsuits, fewer union clashes, and less government regulatory action 
C)  Improvement of employee relationships and increased productivity 
D)  All of the above are benefits of a diverse work environment.

Question 12

A listener who nods her head and maintains eye contact with a speaker is probably

Accepted Answer

A)  listening actively to what the speaker is saying. 
B)  not understanding what the speaker is saying. 
C)  faking attention while she listens to music on her MP3 player. 
D)  formulating her response to a point with which she disagrees.

Question 13

Psychological barriers to listening include hearing disabilities, poor acoustics, and noisy surroundings.

Accepted Answer

A) True 
 B)False

Question 14

Megahertz Technology Solutions, Inc. recently suffered a discrimination lawsuit. Advice to improve its workforce diversity is likely to include understanding the value of differences, providing diversity training for employees, building on similarities, and

Accepted Answer

A)  hiring a more homogenous work group. 
B)  making fewer assumptions. 
C)  requiring all employees to use jargon that conveys stereotypes. 
D)  making sure all employees conform to a standard company culture.

Question 15

Developing a diverse staff that can work together cooperatively is one of the biggest challenges facing business organizations today.

Accepted Answer

A) True 
 B)False

Question 16

Communicators in _____________ cultures (such as those in North America, Scandinavia, and Germany) depend little on the context of a situation to convey their meaning. They tend to be logical, analytical, and action oriented.

Accepted Answer

A)  high-context 
B)  Asian 
C)  ancient 
D)  low-context

Question 17

You can improve your listening skills if you follow tips for active listening, including

Accepted Answer

A)  keeping an open mind, establishing a receptive mind-set, and listening between the lines. 
B)  establishing a receptive mind-set, concentrating on appearance and delivery, and sifting information through biases. 
C)  capitalizing on lag time, concentrating on your next comment, and taking as many notes as possible. 
D)  All answer choices are correct.

Question 18

When speaking with someone for whom English is a second language, you should talk slowly, enunciate clearly, check frequently for comprehension, observe eye messages, listen without interrupting, and

Accepted Answer

A)  follow up in writing. 
B)  avoid smiling, which might make you appear to lack seriousness. 
C)  use vocabulary words that will impress the listener. 
D)  assume that the listener understands if he or she nods and smiles in agreement.

Question 19

Laura values individualism and personal responsibility in herself and coworkers. These values are typical of North American culture.

Accepted Answer

A) True 
 B)False

Question 20

North Americans value straightforwardness and are suspicious of evasiveness. These traits identify the cultural dimension of

Accepted Answer

A)  individualism. 
B)  formality. 
C)  communication style. 
D)  time orientation.

Exam 1: Communication Skills As Career Filters

Melissa noticed that Stephen slammed his desk drawer right after he said that he was happy to work late. Melissa should

Because the U.S. economy is increasingly _____________ based, education is extremely important.

Workers who communicate successfully with diverse audiences must make few assumptions, learn about their own and other cultures, and

According to a model developed by cultural anthropologist Edward T. Hall, _______________ refers to the stimuli, environment, or ambience surrounding an event and is arranged on a continuum from low to high.

Every country has a unique culture or common heritage that

When you decide the spoken or written means by which you will send a message, you have selected the _______________ of communication.

Theresa will be working with Alex on a virtual team to develop a new marketing plan. Because they won't meet face to face, their work will be less dependent on good communication skills.

If you want to become a better listener, your first step is to stop talking.

North Americans consider time a precious commodity and correlate it with productivity, efficiency, and money.

Brian is attending a seminar on workplace efficiency and must make a presentation on this topic when he returns to work. Brian can increase his comprehension by keeping an open mind, listening for main points, taking selective notes, and

Which of the following is a benefit of a diverse work environment?

A listener who nods her head and maintains eye contact with a speaker is probably

Psychological barriers to listening include hearing disabilities, poor acoustics, and noisy surroundings.

Megahertz Technology Solutions, Inc. recently suffered a discrimination lawsuit. Advice to improve its workforce diversity is likely to include understanding the value of differences, providing diversity training for employees, building on similarities, and

Developing a diverse staff that can work together cooperatively is one of the biggest challenges facing business organizations today.

Communicators in _____________ cultures (such as those in North America, Scandinavia, and Germany) depend little on the context of a situation to convey their meaning. They tend to be logical, analytical, and action oriented.

You can improve your listening skills if you follow tips for active listening, including

When speaking with someone for whom English is a second language, you should talk slowly, enunciate clearly, check frequently for comprehension, observe eye messages, listen without interrupting, and

Laura values individualism and personal responsibility in herself and coworkers. These values are typical of North American culture.

North Americans value straightforwardness and are suspicious of evasiveness. These traits identify the cultural dimension of