Which of the Following Sentences Is Most Effective in De-Emphasizing

Which of the following sentences is most effective in de-emphasizing the bad news?

A) Although cash refunds are not offered, you can exchange resalable merchandise.
B) Although you can exchange returned merchandise, cash refunds are not available.
C) Since we only exchange merchandise, it is impossible for you to receive a cash refund.
D) Because of our exchange policy, you may not receive a cash refund.

Correct Answer:

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