Question 1

Some club members want to increase membership dues by $7.00.Other club members want to increase them by $3.00.They have reached an impasse on the issue,so they decide to split the difference and raise the dues by $5.00.What type of conflict style did the group use?

Accepted Answer

A)  Accommodating
B)  Collaborating
C)  Competing
D)  Avoiding
E)  Compromising E

Question 2

Which step in the A-E-I-O-U Conflict Resolution Model is expressed in the following statement: "Like most of you,I'm frustrated with the process."

Accepted Answer

A)  Assume that the other person means well.
B)  Express your feelings.
C)  Identify what you would like to happen.
D)  Outcomes you expect are made clear.
E)  Understanding on a mutual basis is achieved. B

Question 3

As leader of her group,Mira frequently reminds members that their combined contributions are essential to group success.Which strategy for developing group cohesiveness is Mira using?

Accepted Answer

A)  Establishing a group identify
B)  Establishing group traditions
C)  Respecting group members
D)  Emphasizing teamwork
E)  Recognizing and rewarding contributions D

Question 4

Conflict in groups occurs when members disagree about issues,ideas,decisions,actions,or goals..

Accepted Answer

A) True 
 B)False

Question 5

You can reduce the chances of groupthink by following a formal decision-making procedure that encourages members to disagree and evaluate one another's ideas..

Accepted Answer

A) True 
 B)False

Question 6

According to Aristotle,"But to be angry at the right things,with the right people,to the right degree,at the right time,for the right purpose,and in the right way-is worthy of praise.".

Accepted Answer

A) True 
 B)False

Question 7

Which step in the A-E-I-O-U Conflict Resolution is expressed in the following statement,"I know that all of us want this project to succeed."

Accepted Answer

A)  Assume that the other person means well.
B)  Express your feelings.
C)  Identify what you would like to happen.
D)  Outcomes you expect are made clear.
E)  Understanding on a mutual basis is achieved.

Question 8

The individualism-collectivism cultural dimension does not strongly influence how group members communicate..

Accepted Answer

A) True 
 B)False

Question 9

Commitment to solutions can be questionable when a compromising conflict style is used..

Accepted Answer

A) True 
 B)False

Question 10

All of the following methods are appropriate for minimizing the potential for groupthink EXCEPT

Accepted Answer

A)  ask each member to serve in the role of critical evaluator.
B)  if possible,have more than one group work on the same problem independently.
C)  avoid asking questions and do not demand justifications from others.
D)  discuss the potential negative consequences of any decision or action.
E)  before finalizing the decision,give members a second chance to express doubts.

Question 11

Which of the following suggestions can help you apologize to a group when an apology is appropriate?

Accepted Answer

A)  Identify member responsibility for problems with "you" statements.
B)  Clearly identify who is to blame for the problem.
C)  Disregard how others might feel as the result of your actions.
D)  Follow through on any promises to correct the situation.
E)  Plead for forgiveness because you have apologized.

Question 12

The groupthink symptom of mindguarding is illustrated in the following comment by a group member: "Let's not worry about the subcommittee report-they can't even correctly spell the name of the woman who did the research.".

Accepted Answer

A) True 
 B)False

Question 13

Cultural differences may be regional rather than international..

Accepted Answer

A) True 
 B)False

Question 14

Group cohesiveness is characterized by high levels of interaction and a friendly and supportive communication climate..

Accepted Answer

A) True 
 B)False

Question 15

When you have strong beliefs about an issue and believe that the group may be acting unethically or illegally,a compromising conflict style may be the most appropriate..

Accepted Answer

A) True 
 B)False

Question 16

The competing conflict style is counterproductive and should be avoided when dealing with conflict..

Accepted Answer

A) True 
 B)False

Question 17

Each of the five conflict styles-avoiding,accommodating,competing,compromising,and collaborating-reflects the individual goals ↔ group goals dialectic tension..

Accepted Answer

A) True 
 B)False

Question 18

In individualistic cultures,members believe that displaying conflict publically threatens everyone's "face.".

Accepted Answer

A) True 
 B)False

Question 19

A mediator does not take sides in a dispute..

Accepted Answer

A) True 
 B)False

Question 20

The competing conflict style reflects a high concern for self and a low concern for the group..

Accepted Answer

A) True 
 B)False

Exam 11: Planning and Conducting Meetings

Some club members want to increase membership dues by $7.00.Other club members want to increase them by $3.00.They have reached an impasse on the issue,so they decide to split the difference and raise the dues by $5.00.What type of conflict style did the group use?

Which step in the A-E-I-O-U Conflict Resolution Model is expressed in the following statement: "Like most of you,I'm frustrated with the process."

As leader of her group,Mira frequently reminds members that their combined contributions are essential to group success.Which strategy for developing group cohesiveness is Mira using?

Conflict in groups occurs when members disagree about issues,ideas,decisions,actions,or goals..

You can reduce the chances of groupthink by following a formal decision-making procedure that encourages members to disagree and evaluate one another's ideas..

According to Aristotle,"But to be angry at the right things,with the right people,to the right degree,at the right time,for the right purpose,and in the right way-is worthy of praise.".

Which step in the A-E-I-O-U Conflict Resolution is expressed in the following statement,"I know that all of us want this project to succeed."

The individualism-collectivism cultural dimension does not strongly influence how group members communicate..

Commitment to solutions can be questionable when a compromising conflict style is used..

All of the following methods are appropriate for minimizing the potential for groupthink EXCEPT

Which of the following suggestions can help you apologize to a group when an apology is appropriate?

The groupthink symptom of mindguarding is illustrated in the following comment by a group member: "Let's not worry about the subcommittee report-they can't even correctly spell the name of the woman who did the research.".

Cultural differences may be regional rather than international..

Group cohesiveness is characterized by high levels of interaction and a friendly and supportive communication climate..

When you have strong beliefs about an issue and believe that the group may be acting unethically or illegally,a compromising conflict style may be the most appropriate..

The competing conflict style is counterproductive and should be avoided when dealing with conflict..

Each of the five conflict styles-avoiding,accommodating,competing,compromising,and collaborating-reflects the individual goals ↔ group goals dialectic tension..

In individualistic cultures,members believe that displaying conflict publically threatens everyone's "face.".

A mediator does not take sides in a dispute..

The competing conflict style reflects a high concern for self and a low concern for the group..