Question 1

_____ is used to gain trust by appearing to give in to the opponent's position,but when overturned by a higher authority,concessions are gained based on trust.

Accepted Answer

A)  Silence 
B)  Boulwarism 
C)  High-balling 
D)  Flattery

Question 2

Toby finds Mac's autocratic leadership style unsuitable to their work environment and thinks that a participative approach might be more appropriate.However,Mac feels his autocratic style is necessary as it is the only way he can get any work done in the office.This is an example of:

Accepted Answer

A)  the person and the role conflict. 
B)  intrarole conflict. 
C)  per-role conflict. 
D)  interrole conflict.

Question 3

Tense energy is a stress-driven state characterized by a constant sense of pressure and anxiety.

Accepted Answer

A) True 
 B)False

Question 4

It is important to explain how each employee's job has changed,if at all,and relate how each individual contributes to the new big picture in the downsized organization.

Accepted Answer

A) True 
 B)False

Question 5

What are the sources of intergroup conflict?

Accepted Answer

The answer of What are the sources of intergroup conflict?...

Question 6

What are some of the physical health concerns that have been linked to stress?

Accepted Answer

The answer of What are some of the physical health...

Question 7

This reaction may be used to explain irrational bureaucratic behavior.

Accepted Answer

A)  Aggression 
B)  Fixation 
C)  Withdrawal 
D)  Compromise

Question 8

According to Kobasa and her colleagues,which one of the following traits can be classified as a characteristic of hardy executives?

Accepted Answer

A)  They become very involved in what they are doing. 
B)  They thrive on stability. 
C)  They do not feel the need to influence events around them. 
D)  They show limited commitment.

Question 9

During negotiations,addressing the easy point first reduces trust and momentum for the tougher issues.

Accepted Answer

A) True 
 B)False

Question 10

Frustration may actually result in a positive impact on individual performance and organizational goals.

Accepted Answer

A) True 
 B)False

Question 11

Seligman and his colleagues have suggested that people are most apt to experience helplessness when they perceive the causes of lack of control to be:

Accepted Answer

A)  related to something about the personal characteristics of others. 
B)  related to environmental forces. 
C)  as stable and enduring. 
D)  in just one sphere of life.

Question 12

Type A employees experience considerable stress as they tend to be misunderstood by supervisors.

Accepted Answer

A) True 
 B)False

Question 13

How does networking help an individual cope with stress?

Accepted Answer

The answer of How does networking help an individual cope...

Question 14

What is the difference between tense energy and calm energy?

Accepted Answer

The answer of What is the difference between tense energy...

Question 15

Briefly explain the terms distributive bargaining and positional bargaining.

Accepted Answer

The answer of Briefly explain the terms distributive bargaining and...

Question 16

List the major sources of interpersonal conflict.

Accepted Answer

The answer of List the major sources of interpersonal conflict....

Question 17

Work and life benefit programs and policies provided by an organization for its employees to combat stress or help prevent it include:

Accepted Answer

A)  part-time work. 
B)  flexible scheduling. 
C)  job sharing. 
D)  limits on distance of business travel.

Question 18

What is eustress?

Accepted Answer

The answer of What is eustress?...

Question 19

Disagreements stemming from _____ often become highly emotional and take on moral overtones.

Accepted Answer

A)  personal differences 
B)  environmental stress 
C)  role incompatibility 
D)  information deficiency

Question 20

Christina Maslach believes that burnout creates a sense of _____ and a feeling of lost control,causing the burned-out employee to relate differently to others and to their work.

Accepted Answer

A)  urgency 
B)  individuality 
C)  isolation 
D)  anxiety

Exam 9: Stress and Conflict

_____ is used to gain trust by appearing to give in to the opponent's position,but when overturned by a higher authority,concessions are gained based on trust.

Toby finds Mac's autocratic leadership style unsuitable to their work environment and thinks that a participative approach might be more appropriate.However,Mac feels his autocratic style is necessary as it is the only way he can get any work done in the office.This is an example of:

Tense energy is a stress-driven state characterized by a constant sense of pressure and anxiety.

It is important to explain how each employee's job has changed,if at all,and relate how each individual contributes to the new big picture in the downsized organization.

What are the sources of intergroup conflict?

What are some of the physical health concerns that have been linked to stress?

This reaction may be used to explain irrational bureaucratic behavior.

According to Kobasa and her colleagues,which one of the following traits can be classified as a characteristic of hardy executives?

During negotiations,addressing the easy point first reduces trust and momentum for the tougher issues.

Frustration may actually result in a positive impact on individual performance and organizational goals.

Seligman and his colleagues have suggested that people are most apt to experience helplessness when they perceive the causes of lack of control to be:

Type A employees experience considerable stress as they tend to be misunderstood by supervisors.

How does networking help an individual cope with stress?

What is the difference between tense energy and calm energy?

Briefly explain the terms distributive bargaining and positional bargaining.

List the major sources of interpersonal conflict.

Work and life benefit programs and policies provided by an organization for its employees to combat stress or help prevent it include:

What is eustress?

Disagreements stemming from _____ often become highly emotional and take on moral overtones.

Christina Maslach believes that burnout creates a sense of _____ and a feeling of lost control,causing the burned-out employee to relate differently to others and to their work.